Clients
Client Testimonials
As a cutting edge IT Service Framework Company, The Art of Service is leading the way in providing high end, client focused Books, Toolkits and online and classroom Education Programs.
We've served over 800 corporate clients and 500,000 individual clients and students in 87% of the world's countries.
A recognized leader in the IT Service Management community, The Art of Service has quickly become the IT Specialist- and Manager’s Educator of Choice.
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WHY US?
Why is being remarkable SO important? Something remarkable is worth talking about. Worth noticing. Exceptional. New. Interesting.
Boring stuff is invisible. Remarkable Service Management is the art of building things worth noticing right into your product or service. Not slapping on Service Management as a last minute add-on, but understanding that if your offering isn't remarkable, it's invisible.
Here's how The Art of Service is remarkable. While you read, consider how your company might be remarkable. If you're having trouble thinking of anything, drop us a line.
1. Reality Service Management
The Art of Service created Reality Service Management because as CIO's and IT Service Managers we couldn't find a system to help grow our businesses. Its roots were developed in response to all the fluff from traditional vendors that tried to help us, but provided too much fluff. These companies showed us pretty documents that looked good, but never helped us make more money.
The concept behind Reality Service Management is simple. Many companies invest a lot of money in IT Service Management programs that never work. These programs don't work because they're NOT grounded in reality; they look good, but they don't consider the customer. While this might work for a Fortune 500 company, it's not going to work for you.
Reality Service Management Is Different. It's built on a foundation that first considers your customers' perspectives, opinions, challenges, and pains when buying a product or service from a company like yours. Then, we develop documents, elearning, ebooks, processes and templates that enable people to relate to your company—and your solution to their challenges.
Our approach educates you and your prospective customers and provides a strong argument that you are the obvious choice to do business with. We develop low risk offers that gives them a positive experience with your company, allowing you the opportunity to shine, quickly and easily.
This approach is proven to deliver new customers, increase sales, and improve profits quickly because it starts with the customer—not the IT Organization! You would be crazy to try any other approach. It would be almost like throwing away money!
2. Service Management Education
Our Service Management Education is a comprehensive program that uses Service Management as the basis of all education needs for the career driven IT Professional.
Although every client's educational requirements are different depending on your industry, goals, budget, etc., some common topics covered by our Service Management education include (but are not limited to):
3. Client Satisfaction Surveys
The Art of Service contstantly looks for ways to improve our customer service. As such, in addition to our direct student feedback forms, we distribute regular client satisfaction surveys to measure how we're doing. We use the survey results to make improvements to our current processes and develop methods to address areas that could potentially be improved. In addition, a percentage of all The Art of Service employees' compensation is tied to the results of our client satisfaction surveys. Now your Service Management team has a vested interest in the success of your program.
4. Outsourced Service Management Training Department
You are the expert at your business, and The Art of Service is the expert in Service Management education. Many businesses cannot afford the staff needed to develop and support an effective Service Management educational program. With The Art of Service, you hire a complete, outsourced Service Management Training department. The Art of Service's team of Service Management professionals works with you to build a Service Management Machine that works for your business. We collaborate with our clients to develop a Service Management education strategy to meet business goals, and we use our expertise to drive the execution of recommended tactics. For less than the price of one Service Management professional, you get the power of an entire team.
5. Results-Oriented
We only consider one of our client engagements a success when we are able to drive results. Our customized approach focuses on building a Service Management Education experience that will drive results for each individual client. Our Service Management Education efforts are focused on bringing in visible results for clients, which can then be converted to additional revenue/cost savings for the organization. We do however also focus on the results achieved by the individual students. We provide you career driven IT professionals with tools and knowledge to help you secure the job you want, keep the job you have and enjoy the career you’re experiencing at the moment!
6. Entrepreneur – to – Entrepreneur
We are entrepreneurs, too! Our team has founded and successfully marketed several small businesses and we have a passion for sharing our ideas with other entrepreneurs. We know what's most important: not looking cute in an IT Management role, but making the phone ring and people go to your services. We walk the talk.
7. The Art of Service on demand learning
The Art of Service consistently develops new tools and programs to help IT Managers with their Service Management efforts. That's why we created The Art of Service store, which offers a variety of articles, books, templates, toolkits and on demand online elearning programswith fresh, savvy ideas that can be implemented immediately to help drive Results!
8. Free Service Management Coaching Session
The Art of Service offers free 30 minute coaching sessions, which consists of a conversation about the current state of your business, where you would like to see your business in the future and suggested Service Management tactics and education requirements to increase the number of results delivered.
If you are ready to take your professional IT career to the next level, contact us and we will have our CEO and IT Service Management Expert Ivanka Menken set up a call right away. We look forward to chatting with you!
We look forward to making your professional career and your organization remarkable – Every day is a school day, all it takes is to enroll in your first program to be on your way to amazing results.
