Get everything you need to prepare yourself 100% for the
ISO/IEC 20000 Foundation exam in one complete package. As well as your prepaid exam voucher
Why Experience E-Learning?
Official The Art of Service E-Learning is designed for self-motivated learners as a guided, self directed, interactive learning experience. The Art of Service E-Learning delivers value by providing a cost-effective, flexible means of acquiring knowledge and skills on ISO 20000.
Training on Your Terms
Official The Art of Service E-Learning products provide a thorough learning experience by incorporating features designed to improve your ISO 20000 knowledge and boost your productivity. Assessments, hands-on virtual labs, expert advice, and an interactive, non-linear approach all contribute to make The Art of Service E-Learning an engaging and flexible learning experience.
The Advantages of E-Learning from The Art of Service
Regardless of your type of organization, skill levels, or learning styles; The Art of Service E-Learning can provide access to just the right ISO Standard training—anytime and anywhere—for IT Professional, developers, and managers, at work or at home.
The Art of Service E-Learning content is created by The Art of Service experts, so the training comes straight from the source.
Value to Managers and Organizations
For your organization, The Art of Service E-Learning provides cost-effective learning solutions that are easy to use and reliable. Our products provide rich learning content and flexible options for content delivery to address your specific business needs.
The Art of Service E-Learning meets the needs of a highly skilled technology workforce by providing tailored learning experiences that address their specific business needs.
The Art of Service E-Learning features the most up-to-date content developed by The Art of Service service management experts for the most relevant learning experience available.
E-Learning delivers value by offering a cost-effective way to enhance training, stretch resources, and acquire practical skills.
A license to The Art of Service E-Learning for your organization provides a consistent and high-quality learning experience for all of your staff.
Value to Individuals
For individuals, The Art of Service E-Learning content is a smart way to enhance your current skill set, to get up to speed on a new subject, or to prepare for ISO Certification exams.
The Art of Service E-Learning addresses specific training needs and learning styles, allowing individuals to learn the way they want to learn utilizing activities, exercises, games, and hands-on virtual labs.
Learners can assess their knowledge before and after training, as well as track their progress and save their learning history.
The Art of Service E-Learning delivers training right to the desktop; which makes it easier to incorporate learning into individual schedules.
Here is what is included in theISO/IEC 20000 Foundation Complete Examination Package:
The eLearning Course
This program is designed to provide knowledge of what an IT service management system is and the minimum requirements that service providers should aspire to within the context of ISO/IEC 20000. It will test your capability to remember and understand the concepts and prepare you for the ISO/IEC 20000 Foundation examination. This well structured training program helps you to continuously improve your personal qualifications, thus supporting continual professional development within your organization.
This program has been updated to include the recent release of Part 3 of the standard, and should be studied in conjunction with the ISO/IEC 20000 Foundation Certification Kit - Third edition book.
The ISO/IEC 20000 Foundation Certificate is a pre-requiste for the other qualifications within the qualification scheme.
The ISO 20000 Exam Prep
This program consists of 10 multiple choice exam style questions (and answers), PLUS one sample exam, designed to test your knowledge and understanding of ISO/IEC 20000 at a Foundation level.
At the end of this course, the learner will be able to confidently sit the one hour, multiple choice ISO/IEC 20000 examination.
The ISO/IEC 20000 Foundation Certification Kit - The Art of Service's Guide brings you exclusive data for all ISO 20000 processes, plus implementation advice, supporting info and related processes help into one handy Guide for you.
Exam Voucher For your ISO/IEC 20000 Foundation Exam
This is valid for one Computer Based exam. The exam can be held at:
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Where can I find Support?
When you need additional support, or guidance during your training program you have several options:
eLearning Discussion Forums
As a student you have access to our exclusive discussion forum via the eLearning platform www.theartofservice.org This is where you talk to your fellow students, share your experience and ask about the specific content of your course. The eLearning instructors also monitor the forums and provide input in the discussion
Livechat is available from 8am EST to 5pm EST, as well as 8am - 5pm Eastern Australian time.
Our livechat agents are available to answer your product and sales related questions.
All our students are allocated an instructor which they can reach via email.