Who Knew ITIL® Certification E-Learning This Quick and Easy Could Make You Look This Good.
'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'
On-demand eLearning: Don’t pay over $ 3,000.00 for a 5 day class room based course – you’re out of touch with your work for 5 days and including the course fee: the costs are insurmountable – take the online learning option instead and study at your own pace.
This online learning course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Managing Across the Lifecycle of services and service delivery.
The main focus of this course is on the MALC process activities and supporting methods and approaches to executing these processes in a practical, hands-on elearning environment.
This training is intended to enable the holders of the certificate to apply the practices in Managing Across the Lifecycle of the Service Management Lifecycle.
This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the AXELOS® Qualification Level Certificate Managing Across the Lifecycle.
You Will Learn How To:
- Prepare for and take the ITIL MALC Qualification: Managing Across the Lifecycle Certification Exam
- Identify key business and management issues in IT Service Management
- Manage the planning and implementation of IT Service Management
- Implement Strategic Change Management and Risk Management
- Handle organizational challenges and assess services
The ITIL MALC Qualification: Managing Across the Lifecycle focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. This book and course is the final module of the Service Lifecycle and/or Service Capability modules and leads to the ITIL Expert Qualification in IT Service Management.
This book and course is valuable for those who want to achieve the ITIL MALC Qualification: Managing Across the Lifecycle Certificate.
- Through extensive activities, you gain knowledge of the overall ITIL Lifecycle and prepare for:
- Analyzing, identifying and evaluating the risks involved in Service Management
- Producing plans for the implementation and improvement of the Service Lifecycle and relevant processes
- Examining methods and output required to conduct a Service Assessment
- Taking the ITIL Advanced Qualification: Managing Across the Lifecycle Certification Exam
Seventeen credits from the ITIL qualifications are needed to take the ITIL Certification Exam. Candidates will be required to provide identification confirmation at the time of course registration.
The program combines short presentations supported by accredited trainer audio. There are exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions, study book, and a mock examination help to prepare for the AXELOS examination.
This program is an eLearning Program, your access details to the elearning course are in the book.
- Access to presentations with trainer audio
- The Art of Service Managing Across the Lifecycle Book
- Exercises + Answers
- Mock Exam questions
AXELOS® is a registered trade mark of AXELOS Limited
ITIL® is a registered trade mark of AXELOS Limited
Where can I find Support?
When you need additional support, or guidance during your training program you have several options:
eLearning Discussion Forums
As a student you have access to our exclusive discussion forum via the eLearning platform www.theartofservice.org This is where you talk to your fellow students, share your experience and ask about the specific content of your course. The eLearning instructors also monitor the forums and provide input in the discussion
Livechat is available from 8am EST to 5pm EST, as well as 8am - 5pm Eastern Australian time.
Our livechat agents are available to answer your product and sales related questions.
All our students are allocated an instructor which they can reach via email.
allowing for the expansion of business or simply offering multiple versions of your site to meet the needs of your customers. Translated into over 60 languages, supporting multiple currencies, payment methods and taxes, Magento allows for internationalization of your online stores.