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  1. 1111559

    $395.00 As low as: $335.75

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    ITIL® V3 MALC - Managing Across the Lifecycle Full Certification Online Learning and Study Book Course - The ITIL® V3 Intermediate MALC Complete Certification Kit

    1 Review(s)

  2. 1111490

    $395.00 As low as: $335.75

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    ITIL® V3 Intermediate Lifecycle program: Service Operation SO

  3. 1111491

    $395.00 As low as: $335.75

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    ITIL® V3 Intermediate Lifecycle program: Service Transition ST

  1. 1111657

    $395.00 As low as: $335.75

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    ITIL® V3 Intermediate Lifecycle program: Continual Service Improvement CSI

  2. 1111658

    $395.00 As low as: $335.75

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    ITIL® V3 Intermediate Lifecycle program: Service Design SD

  3. 1111659

    $395.00 As low as: $335.75

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    ITIL® V3 Intermediate Lifecycle program: Service Strategy SS

  1. ITIL® v3 Planning, Protection and Optimization (PPO) Full Certification Online Learning incl. Study Book Course - The ITIL® V3 Intermediate Capability Complete Certification Kit - Second Edition

    $395.00 As low as: $335.75

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    ITIL® v3 Planning, Protection and Optimization (PPO) Full Certification Online Learning incl. Study Book Course - The ITIL® V3 Intermediate Capability Complete Certification Kit - Second Edition

    2 Review(s)

  2. 1111872

    $395.00 As low as: $335.75

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    ITIL® V3 Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course - The ITIL® V3 OSA Capability Complete Certification Kit - Second Edition

    3 Review(s)

  3. 1111881

    $395.00 As low as: $335.75

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    ITIL® V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course - The ITIL® V3 Intermediate RCV Capability Complete Certification Kit - Second Edition

    2 Review(s)

  1. 1111918

    $395.00 As low as: $335.75

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    ITIL® V3 Service Offerings and Agreements (SOA) Full Certification Online Learning and Study Book Course - The ITIL® V3 Intermediate SOA Capability Complete Certification Kit - Second Edition

    5 Review(s)

  2. ITIL® V3 Foundation - eLearning Plus exam Prep

    $195.00 As low as: $166.75

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    ITIL® V3 Foundation - eLearning Plus exam Prep

    98 Review(s)

  3. 1111972

    $199.95 As low as: $170.00

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    Customer Service Foundation Level Full Certification Kit - Complete Skills, Training, and Support Steps to Remarkable Customer Service

    1 Review(s)

  1. 1112023

    $199.95 As low as: $170.00

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    Customer Service Intermediate Level Full Certification Kit - Complete Skills, Training, and Support Steps to the Best Customer Experience by Redefining and Improving Customer Experience

  2. 112114

    $695.00

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    Customer Service Pathway

  3. 1112121

    $199.95 As low as: $170.00

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    Customer Service Expert Level Full Certification Kit - Complete Skills, Training, and Support Steps to the Best Customer Experience by Redefining and Improving Customer Experience

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The Business Process Management Toolkit: Practical Guidelines to Successful Implementations
$297.00

$149.95

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Product's Reviews
ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition
ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition
Review by Ahsan
The right material on ISO 20000.
This book gives you thorough information on ISO20000 standard and at the same time prepares you for the exam. Along with the reading you can also enjoy online video presentations

ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition
ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition
Review by JMSR
Another exam pass.
This was my second "Complete Certification Kit" by The Art of Service. Like the first book (ITIL v3) this one contained some basic editorial mistakes but the content was well

Help Desk Manager - Complete Certification Kit: Essential Study Guide and eLearning Program - Second Edition
Help Desk Manager - Complete Certification Kit: Essential Study Guide and eLearning Program - Second Edition
Review by John
Excellent Program.
This was an excellent program that every help desk manager should attend.

 
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