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Service Catalog Process Kit - Second EditionAdd to WishlistRegular Price: $297.00
Special Price: $99.95
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Additional Information
| SKU | 1111872 |
Details
ITIL® V3 Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate OSA Capability Complete Certification Kit
Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.
'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'
On-demand eLearning: Don;t pay over $ 3,000.00 for a 5 day classroom-based course--you are out of touch with your work for 5 days and, including the course fee, the costs are insurmountable--take the online learning option instead and study at your own pace.
Course Description:
This intensive interactive course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery.
The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.
This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle.
This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/CSME Intermediate Level Certificate Operational Support and Analysis.
Learning Objectives: At the end of this course, the learner will gain competencies in:
- Understanding Service Management as a Practice, Service Operation principles, purpose and objective
- Knowing the important role of Operational Support and Analysis in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Operational Support and Analysis processes
- The application of Operational Support and Analysis processes, activities and functions to achieve operational excellence
- How to measure Operational Support and Analysis performance
- The importance of IT Security and how it supports Operational Support and Analysis
- Understanding technology and implementation requirements in support of Operational Support and Analysis
- The challenges, critical success factors and risks related with Operational Support and Analysis
As well as preparing participants for the exam.
Pre-requisites:
ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation Certificate plus Bridge Certificate. It is highly recommended that you read the Operational Support and Analysis book prior to commencement of this program.
Delivery:
The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/CSME examination.
This program is an eLearning Program--your access details to the elearning course are in the book.
Program Materials:
- Access to presentation with trainer audio
- The Art of Service Operational Support and Analysis Book
- Exercises + Answers (where applicable)
- Mock Exam questions
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Great book very helpful for osa exam prep. Review by Carlospen
This is a great book. I read it just 3 days before my osa exam and really helped me in achieving my cert. The questions are very useful for understanding and also very similar to real exam. Thank you very much. (Posted on 10/29/10)
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Excellent reference for both exam takers and practitioners Review by Jun
The complete package itself is an excellent reference for both exam takers and practitioners alike. The book contains all you need to learn about Operational Support and Analysis and at the end provides you with practice exercises to help you understand how to use what you have learned in solving issues within Service Operation. Its an excellent way to learn and prepare for your ITIL certification. (Posted on 10/25/10)
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Great book! Great course! Passed the intermediate test first time, no problems. The complete package (course & book) really prepare you well for the exam. Review by MrT
ITIL V3 OSA by ArtofService, August 10, 2010
By MrT -
Its not only about the exam though, there is a lot of knowledge to be attained from this. After going through the course, I have had so much light on what goes on at work. I know understand my job better, and how it all interlinks with the rest of the units and that has eased a lot of frustrations I would normally have had at work.
About the Art of Service
The Art of Service team was very helpful throughout my study. Always available for help and have great discounts on other products that can help you understand and pass ITIL courses. The online course, magnificient. I have saved more than 70% compared to doing the course in a classroom.
Try it, you will love it! coz I am going for the next course with them
Mr-T (Posted on 8/13/10)
