Change Management: What you Need to Know For IT Operations Management

Change Management is an IT Service Management discipline. The objective of Change Management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service.

Changes in the IT infrastructure may arise reactively in response to problems or externally imposed requirements, e.g. legislative changes, or proactively from seeking improved efficiency and effectiveness or to enable or reflect business initiatives, or from programs, projects or service improvement initiatives. Change Management can ensure standardized methods, processes and procedures which are used for all changes, facilitate efficient and prompt handling of all changes, and maintain the proper balance between the need for change and the potential detrimental impact of changes.

This book is your ultimate resource for Change Management. Here you will find the most up-to-date information, analysis, background and everything you need to know.

In easy to read chapters, with extensive references and links to get you to know all there is to know about Change Management right away, covering: Association of Management Consulting Firms, Change impact analysis, Change management (engineering), Force field analysis, Formula for Change, Heliotropic hypothesis, Organization development, Organizational space, Change Management (ITSM), IT service management, Incident management, Information technology, Information Technology Infrastructure Library, Software engineering, Project management, Configuration item, Change request, ISO/IEC 20000, IT portfolio management, IBM Tivoli Configuration and Change Management Database, Network configuration and change management, Incident Management (ITSM), Release management, Microsoft Operations Framework. 

This book explains in-depth the real drivers and workings of Change Management. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Change Management with the objectivity of experienced IT professionals.