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Call Center PREDICTIVE ANALYTICS REPORT

$97.00

Call Center PREDICTIVE ANALYTICS REPORT

$97.00

Product Description

The Call Center report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. (Instant Access to the 57 Pages PDF Download)

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The Art of Service's predictive model results enable businesses to discover and apply the most profitable technologies and applications, attracting the most profitable customers, and therefore helping maximize value from their investments. The Predictive Analytics algorithm evaluates and scores technologies and applications.

The platform monitors over six thousand technologies and applications for months, looking for interest swings in a topic, concept, technology or application, not just a count of mentions. It then makes forecasts about the velocity of the interest over time, with peaks representing it breaking into the mainstream. Data sources include trend data, employment data, employee skills data, and signals like advertising spent, advertisers, search-counts, instruction and courseware availability, patents issued, and books published.

 

Table of Contents

Top 20 Overall Predictive Analytics Scores

Top 20 in each Research Area

    • Call Center Top 20 Interest and Popularity Scores
      • Google Trends data for gauging mindshare and awareness, the numbers are relative to their maximum (100), meaning number 100 has maximum interest right now and number 50 has half the interest it had from its peak of 100.
    • Call Center Top 20 Employment Demand Scores
      • Open employment opportunities on the date of this report for the subject. Indicator of the need of employers for this specific skill set and therefore their organization's application of it in relation to the other subjects.
    • Call Center Top 20 Active Practitioners Scores
      • Number of practitioners and professionals which have the subject skill set and experience. Indicator of the need of employers (and availability of employees) for this specific skill set and therefore their organization's application of it in relation to the other subjects.
    • Call Center Top 20 Monthly Searches Scores
      • How often a month a search is performed for the keyword/phrase: and indicator of interest in the subject.
    • Call Center Top 20 Active Advertisers Scores
      • This shows how many unique advertisers have appeared on this subject in the last 12 months. Indicator of the advertising being spent on the topic ergo investments being made to attract clients.
    • Call Center Top 20 Cost per Click Scores
      • CPC: The average amount advertisers pay Google anytime someone clicks their own ad for this keyword. Indicator of the advertising being spent on the topic ergo investments being made to attract clients.
    • Call Center Top 20 Patents Issues Scores
      • Patents issued for the specific subject. Indicator of R&D investments and innovation in the specific subject.
    • Call Center Top 20 Books in Print Scores
      • Number of in-print books that cover the subject. Indicator of the need for knowledge sharing and its availability.
    • Call Center Top 20 Instruction and courseware available content Scores
      • Number of instruction and courseware available content that covers the subject. Indicator of the need for knowledge sharing and its availability.

Complete Results by Subject Covered

    • abandoned call
    • Affiliated Computer Services
    • Agent Status
    • American Health Connection
    • Application programming interface
    • Automatic call distribution
    • Automatic call distributor
    • Automatic Speech Recognition
    • average handle time
    • Average Handling Time
    • Business process outsourcing
    • Call Blending
    • call center agent
    • Call Center Manager
    • call logging
    • Call management
    • Call Recording
    • Call Routing
    • CallWeb
    • chief customer officer
    • Computer telephony integration
    • Customer Experience Management
    • Customer relationship management
    • Customer representative
    • Customer satisfaction
    • Customer service
    • Customer support
    • Datacom Group
    • Digital object identifier
    • Document Management System
    • Erlang distribution
    • first call resolution
    • Firstsource
    • Genpact
    • Headstrong (company)
    • Help desk
    • InfoCision Management Corporation
    • Inhomogeneous Poisson process
    • Inktel Direct
    • Instant message
    • Interactive voice response
    • IQor
    • issue tracking system
    • JSTOR
    • LDQ
    • Live support software
    • Log-normal distribution
    • M/M/c queue
    • Minacs
    • Mobile ticketing
    • Natural language processing
    • NCO Group
    • One World Direct
    • Online chat
    • Operations research
    • Optimization (mathematics)
    • Orange (telecommunications)
    • outbound call
    • Power Dialer
    • predictive dialer
    • Predictive dialing
    • Private branch exchange
    • PSTN
    • Qualfon
    • Queue management system
    • Queueing theory
    • screen pop
    • Sitel
    • Skills-based routing
    • Software as a service
    • Speech recognition
    • Stream Global Services
    • Support automation
    • Sykes Enterprises
    • Telecom switch
    • Telemarketing
    • Teleperformance
    • TeleTech
    • Telus
    • Text mining
    • Transcom WorldWide
    • Vereinte Dienstleistungsgewerkschaft
    • virtual agent
    • Virtual queue
    • Voice over IP
    • Voice Response Unit
    • WNS Global Services
    • Workforce Management
    • Wrap Time

 

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