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ITIL®
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What is ITIL?
ITIL (IT Infrastructure Library) is a framework for IT Service Management. It is arguably the most commonly used methodology for the design, development, maintenance and delivery of IT Services in the modern business envirnonment. Knowledge of the ITIL framework is considered to be the commonly accepted entry level qualification for IT Professionals.
ITIL is basically a series of books containing guidance, process descriptions and possible technology implementations to support the framework.
As of July 2011 the current version of the ITIL framework is called ITIL 2011.
The certification program follows a three-layer structure:
1. Foundation
2. Intermediate
3. Advanced - Managing Across the Lifecycle
The education programs should be delivered by Accredited Training Organisations. The Art of Service is accredited for ALL ITIL training programs with CSME (US based) and Loyalist Certification Services (Canada).
Ten things to know about itil
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ITIL IT Service Management
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ITIL® V3 MALC - Managing Across the Lifecycle Full Certification Online Learning and Study Book Course - The ITIL® V3 Intermediate MALC Complete Certification Kit
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ITIL® V3 Intermediate Lifecycle program: Service Operation SO
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ITIL® V3 Intermediate Lifecycle program: Service Transition ST
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ITIL® V3 Intermediate Lifecycle program: Continual Service Improvement CSI
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ITIL® V3 Intermediate Lifecycle program: Service Design SD
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ITIL® V3 Intermediate Lifecycle program: Service Strategy SS
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ITIL® v3 Planning, Protection and Optimization (PPO) Full Certification Online Learning incl. Study Book Course - The ITIL® V3 Intermediate Capability Complete Certification Kit - Second Edition
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ITIL® V3 Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course - The ITIL® V3 OSA Capability Complete Certification Kit - Second Edition
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ITIL® V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course - The ITIL® V3 Intermediate RCV Capability Complete Certification Kit - Second Edition
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ITIL® V3 Service Offerings and Agreements (SOA) Full Certification Online Learning and Study Book Course - The ITIL® V3 Intermediate SOA Capability Complete Certification Kit - Second Edition
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ITIL® V3 Foundation - eLearning Plus exam Prep
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