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ITIL® 2011

ITIL 2011 Certification Kits

ITIL Service Management has been around since the 1980’s and in essence the Framework has been the same ever since. ITIL is used in companies across the globe and is successful in private as well as public companies. Universities, not-for-profit and social enterprises also benefit from using ITIL Service Management as the basis for their IT Service Delivery and support.

ITIL is a management framework that helps create structure and disciplines to design, develop, deliver and maintain IT Services (and the infrastructure required to achieve this).

The current framework is called ITIL 2011 and all our course materials have been updated to be in line with the current exam requirements and syllabus. 

The ITIL training programs are split up in 3 levels:

  1. ITIL Foundation
  2. ITIL Intermediate
  3. ITIL Advanced

The Art of Service offers ITIL training as on demand online training courses. No more waiting for ITIL training courses to be scheduled! You can start your ITIL training whenever it suits you.

How does ITIL training with The Art of Service work?

  1. Choose the ITIL training course you want to register for.
    1. Certification kits consist of the eLearning program
    2. PLUS packages include the Certification Kit + separate additional exam preparation
    3. Complete Examination Packages include the PLUS package + a voucher for the official certification exam (we will organise the exam for you).
  2. Purchase from the store and pay for your ITIL training with your Master Card or VISA credit card to receive instant access to your course. (Paypal and AMEX may require some additional steps)
  3. Download the Certification Kit (PDF) by following the link on your receipt
  4. Register your student account on http://theartofservice.org to get access to your online ITIL training course.
  5. Learn everything you need to know for your ITIL exam and how to utilise this knowledge in your day-job.
  6. Celebrate the fact that you passed your exam and are now officially ITIL certified

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  1. ITIL® 2011 Foundation Complete Certification Kit - Fourth Edition: Study Guide eBook and Online Course

    ITIL® 2011 Foundation Complete Certification Kit - Fourth Edition: Study Guide eBook and Online Course

  2. ITIL® 2011 Foundation Exam Voucher

    $300.00

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    ITIL® 2011 Foundation Exam Voucher

  3. ITIL® 2011 Foundation - eLearning Plus exam Prep

    ITIL® 2011 Foundation - eLearning Plus exam Prep

  1. ITIL® 2011 Foundation - Complete Examination Package

    ITIL® 2011 Foundation - Complete Examination Package

  2. Extend Enrolment

    $50.00

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    ITIL® Foundation Elearning Program; Extend Enrolment (90 Days)

  3. Extend Enrolment (60 Days) : ITIL® Intermediate Elearning Program

    $100.00

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    Extend Enrolment (60 Days) : ITIL® Intermediate Elearning Program

  1. Advanced Trainer Support

    $200.00

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    Advanced Trainer Support

  2. ITIL® 2011 Expert Capability Pathway Bundle

    $1,975.00

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    ITIL® 2011 Expert Capability Pathway Bundle

  3. ITIL® 2011 Expert Pathway - Lifecycle

    $1,975.00

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    ITIL® 2011 Expert Pathway - Lifecycle

  1. ITIL® Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course - The ITIL® Intermediate OSA Capability Complete Certification Kit, Third Edition

    ITIL® Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course - The ITIL® Intermediate OSA Capability Complete Certification Kit, Third Edition

  2. ITIL® Intermediate Operational Support and Analysis (OSA) - Complete Examination Package

    ITIL® Intermediate Operational Support and Analysis (OSA) - Complete Examination Package

  3. ITIL® Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course - The ITIL Intermediate RCV Capability Complete Certification Kit - Third Edition

    ITIL® Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course - The ITIL Intermediate RCV Capability Complete Certification Kit - Third Edition

  1. ITIL® Planning, Protection and Optimization (PPO) Full Certification Online Learning and Study Book Course - The ITIL Intermediate PPO Capability Complete Certification Kit, Third Edition

    ITIL® Planning, Protection and Optimization (PPO) Full Certification Online Learning and Study Book Course - The ITIL Intermediate PPO Capability Complete Certification Kit, Third Edition

  2. ITIL® Service Offerings and Agreements (SOA) Full Certification Online Learning and Study Book Course - The ITIL Intermediate SOA Capability Complete Certification Kit - Third Edition

    ITIL® Service Offerings and Agreements (SOA) Full Certification Online Learning and Study Book Course - The ITIL Intermediate SOA Capability Complete Certification Kit - Third Edition

  3. ITIL® Intermediate Lifecycle program: Service Strategy SS - 2011 Syllabus

    ITIL® Intermediate Lifecycle program: Service Strategy SS - 2011 Syllabus

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Product's Reviews
ITIL® 2011 Foundation Complete Certification Kit - Fourth Edition: Study Guide eBook and Online Course
ITIL® 2011 Foundation Complete Certification Kit - Fourth Edition: Study Guide eBook and Online Course
Review by BobS
Excellent results in taking the exam.
I was very happy with the comprehensiveness of the course curriculum, and I believe the practice exams were very accurate in providing examples of the actual exam questions. I’ve recommended

ITIL® Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course - The ITIL® Intermediate OSA Capability Complete Certification Kit, Third Edition
ITIL® Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course - The ITIL® Intermediate OSA Capability Complete Certification Kit, Third Edition
Review by Rick Belanger
Great course...certification practically assured.
I discovered TAOS while searching the web for an online provider of ITIL training, and I am glad I did. I wanted to take the OSA (Operational Support and Analysis)

ITIL® 2011 Foundation Complete Certification Kit - Fourth Edition: Study Guide eBook and Online Course
ITIL® 2011 Foundation Complete Certification Kit - Fourth Edition: Study Guide eBook and Online Course
Review by KP1985
Complete Package.
This product packs excellent value for money- delivering literature, eLearning and practice questions. The book is written very comprehensively and as someone with a non-IT background I have no difficulty