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ITIL® 2011 Foundation Complete Certification Kit - Fourth Edition: Study Guide eBook and Online Course

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Quick Overview

The ITIL ® 2011 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL® 2011 Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals.

This certification kit contains both the study guide and access to our online program that together provides everything you need to prepare for the ITIL® 2011 Foundation certification exam.


The ITIL 2011 Foundation Certification Kit is device and location independent.
This course is delivered via your browser and works on the PC, Mac, iPad, iPhone, tablets, smartphones etc.


Enjoy the freedom of studying anywhere anytime!


This program is an eLearning Program, your access details to course are in the book.


The online learning program is available for a 90 day access period


$99.95
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Additional Information

SKU 1113544

Details

The ITIL® 2011 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL® 2011 Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals. Still a number one best-seller for IT Management from Amazon.com to Barnes and Noble and many more, this Fourth edition has refreshed the study guide and online learning program with its updated, inspiring, and detailed plan for passing your ITIL® 2011 Foundation exam on the first attempt. With new examples, instructions, and cautionary advice, the ITIL® 2011 Foundation Complete Certification Kit is, to quote numerous ITIL® certified clients, "the gold standard of ITIL® Certification."

As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ITIL Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. This kit prepares you for the certification exam by offering valuable information on the ITIL® framework, ITIL® certification and IT Service Management as a practice. This certification kit contains both the study guide and access to our online program that together provides everything you need to prepare for the ITIL® 2011 Foundation certification exam, including:

  • Real-world scenarios that describe what you've learned in the context of service solutions. These include thought-provoking questions to challenge your thinking and understanding.
  • Section reviews for each chapter to help you zero in on what you need to know and practice exam questions.
  • A Real-World Guide to ITIL® 2011 Skills. Key information and real-world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management.
  • Ability to assess what you've learned with challenging ITIL® Foundation exam style questions.
  • Adobe Flash presentations that you can view and replay as many times as required, facilitated by certified ITIL® trainers who  explain each of the topics and concepts of ITIL®.
  • Materials developed on the specific syllabus and exam criteria – so that you can be confident in achieving exam success on your first attempt.

This new Expanded and Updated edition includes:

  • Content updated to match syllabus 4 - processes and other content areas all provided for in both the book and elearning presentations
  • More in-depth exam prep, e.g. answer guides for all exam questions
  • More content depth in a number of areas

Audience:

  • The ITIL 2011 Foundation course will be of interest to:
  • Individuals who require a basic understanding of the ITIL framework;
  • Individuals who need understanding of how ITIL can be used to enhance the quality of IT service management within an organization;
  • IT professionals or others working within an organization that has adopted the ITIL framework and who need to be informed about, or contribute to an ongoing service improvement programme.
  • A typical role includes (but is not restricted to): IT Management, IT Consultants, Help Desk Officers, Business managers, Service Desk and IT Support Staff

Which ITIL® concepts are covered in this course?

The 2011 Foundation Certificate enables participants to understand the basic terms, concepts and relationships between the ITIL® processes and functions.

  • The Service Lifecycle
  • Essential terminology
  • Service Strategy
  • Service Strategy Processes: Financial Management for IT Services, Service Portfolio Management, Business Relationship Management
  • Service Design
  • Design Coordination & Service Level Management
  • Service Catalog Management & Supplier Management
  • Capacity Management and Availability Management
  • IT Service Continuity Management & Information Security Management
  • Service Transition, Transition Planning & Support and Knowledge Management
  • Service Asset & Configuration Management
  • Change Management
  • Release & Deployment Management
  • Service Operation
  • Service Desk
  • Other Functions
  • Event Management
  • Incident Management
  • Problem Management
  • Request Fulfilment & Access Management
  • Continual Service Improvement
  • The Seven-Step Improvement Process
  • Service Automation

 

Pre-requisites:

There are no pre-requisites for the Foundation prgoram but a basic IT literacy and knowledge of IT services is desirable.

Contact Hours:

The recommended minimum contact hours for the eLearning course is 18.

Delivery:

The program combines short presentations supported by accredited trainer audio.  There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency  to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG examination.

This program is an eLearning Program, your access details to the eLearning course are in the book.

Program Materials:

  • Multimedia presentations;
  • Downloadable resources (PDF documents)
  • End of module review questions to assess your content knowledge; and
  • A full 40 question sample exam to assist in your exam preparation.

About the Examination:

  • It is recommended that students should complete at least 18 hours of personal study by reviewing the syllabus and the ITIL Foundation book in preparation for the examination.
  • The syllabus can be downloaded from:
  • http://www.itil-officialsite.com/Qualifications/ITILQualificationLevels/ITILFoundation.aspx
  • The exam is a closed book exam with forty (40) multiple choice questions.
  • Exam duration is a maximum 60 minutes for all candidates in their respective language
  • Pass score is 26/40 or 65%

Credits:

Project Management Institute Professional Development Units (PDUs) = 18

Is this course accredited?

Yes! APMG/CSME, the official ITIL accreditors, have accredited this course and the instructors who teach it as providing high-quality training in IT Service Management.

Editorial Reviews:

  • Read the book, took the online course and test, PASSED.
  • This ITIL® exam prep book and course are an invaluable study aid for passing the ITIL® Foundation exam. Highly recommended.
  • I've been an IS project manager for over 10 years. I've studied ITIL® materials in preparation, but took no courses or workshops. I studied this book and its accompanying course for 10 days immediately preceding my exam. Read the book about 3 times.
  • I took the ITIL® Foundation exam and got 98% of the questions correct. I think that the study tips in the book and course helped me get about 15-20 questions right that I might have otherwise missed. (your mileage may vary).
  • The book and course made me confident in sitting the exam, and is the best such book that I've come across.
  • Worth it especially since you have access to the online learning component asv well.
  • Good focus on ITIL®'s processes (things important to ITIL® Foundation and passing the test that your experience in IT may not help you)
  • Highly recommended, I passed in one go!
  1. Excellent results in taking the exam Review by BobS

    I was very happy with the comprehensiveness of the course curriculum, and I believe the practice exams were very accurate in providing examples of the actual exam questions. I’ve recommended the course to all of the individuals in my company needing to get certified. (Posted on 3/12/12)

  2. Complete Package Review by KP1985

    This product packs excellent value for money- delivering literature, eLearning and practice questions. The book is written very comprehensively and as someone with a non-IT background I have no difficulty following along. For those interested in taking a self-study approach to their exam, you can't do better than this! (Posted on 11/28/11)

  3. Read the book twice, sit through the eLearning once - 85% PASS Review by bjjguy4

    The book did a good job explaining everything you need to know in order to pass Foundations. The eLearning supplement definitely helped solidify the information conveyed in the book. The authors present the information in a really easy to understand manner that gets right to the information and concepts you need to know. I recommend reading the book twice and sitting through the eLearning once. (Posted on 11/28/11)

  4. Quick ITIL Start Review by Keith B

    I needed a quick intro to ITIL. The online courses were a good start. The presentations were easy to understand and got points across quickly. I've only used the book as a reference so far, refreshing my memory on a particular topic, but it seems to do this quickly as well. I plan to try some of this publisher's more in-depth books when I'm ready to learn more of the details of ITIL. (Posted on 11/28/11)

  5. Excellent, Easy to read Review by Nav

    I have found this book a really comfortable read. It makes the subject easier to understand and helps getting a good grasp of the subject in a short span of time. I was able to give it a first glance in just 2 days (Posted on 11/28/11)

  6. Great Primer! Review by R. Morales

    This book is an excellent primer for anyone seeking Foundation level certification in the ITIL v3 framework. It is easy to read and easy to follow the definitions and terms that make up a large part of the book. I highly recommend it. (Posted on 11/28/11)

  7. The ITIL Certification is essential for every serious IT professiona Review by Pini

    The ITIL V3 Foundation Complete Certification Kit is a great and unvaluable resource to pass your ITIL V3 Foundation Exam. The book comes with online course which must be completed in order to receive your course certificate. The book also includes free access to the The Art of Service website. You also given a unbeatable offer. You get free book of your choosing from their catalog. I got my Cloud Computing certification book. (Posted on 11/28/11)

  8. Very Good Reference Review by Chloe Howard

    I purchased this book about a month ago and found it to be an excellent review of the newer ITIL V3 concepts. Having practiced the ITIL methodology I can attest to the accuracy of this book's content. Clear, concise, and an easy read. (Posted on 11/28/11)

  9. Passed first try, June 19 Review by david24601

    This book was easy to understand and combined with the online course enabled me to pass my ITIL V3 Foundation exam first try.
    The material within the book is easy to understand and is very well presented.
    I highly reccomend this book for anyone trying to pass their ITIL V3 Foundation exam. (Posted on 11/28/11)

  10. One stop shopping for ITIL v3 Foundation Training Review by Soardo

    I have read the text book twice and used it to complete several sample exams. I'm now going to engage in the companion eLearning program as final preparation. Based on the results and ease of achieving them, I am confident that this is an excellent resource for anyone seeking an introduction to ITIL certification. (Posted on 11/28/11)

  11. Nicely created itil course Review by Sanjay Saxena

    It has been long pending for me to do ITIL certification but did not find an interesting book. The combination of this book and online tutorial has changed things drastically. I'm finding this course material very interesting. Looks like soon I'll become ITIL certified. (Posted on 11/28/11)

  12. bookworm78 Review by 5.0 out of 5 stars Best ITIL Foundation Book Out T

    I recently started down the path of ITIL v3 after frustrations about the lack of processes in my current environment. I have been in IT administration for a couple of years now and have encountered numerous deficiencies surrounding Service Management, and It management in general. My pursuit of ITIL certification is rooted in the belief that it takes more than just the technical understanding/ability to deliver superior services, but knowledge and wisdom of the entire body of processes that allows for IT to work effectively and efficiently.

    The information provided within these pages provide a very clear picture for the reader to see and understand how these processes work and the benefits that they produce. I am grateful to have come across this very informative writing, I have no doubt that it will help myself and many others in their quest for ITIL certification! (Posted on 11/28/11)

  13. ITIL V3 Foundation Complete Certification Kit - GREAT BUY! Review by Yvonne Gardner-Crooks

    The book is easy to read and when used with the online course is an excellent material and a good study guide. I purchased the ITIL V3 pocket guide along with the kit and all-together was value for money. (Posted on 11/28/11)


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Product's Reviews
ITIL® 2011 Foundation Complete Certification Kit - Fourth Edition: Study Guide eBook and Online Course
ITIL® 2011 Foundation Complete Certification Kit - Fourth Edition: Study Guide eBook and Online Course
Review by BobS
Excellent results in taking the exam.
I was very happy with the comprehensiveness of the course curriculum, and I believe the practice exams were very accurate in providing examples of the actual exam questions. I’ve recommended

ITIL® 2011 Foundation Complete Certification Kit - Fourth Edition: Study Guide eBook and Online Course
ITIL® 2011 Foundation Complete Certification Kit - Fourth Edition: Study Guide eBook and Online Course
Review by KP1985
Complete Package.
This product packs excellent value for money- delivering literature, eLearning and practice questions. The book is written very comprehensively and as someone with a non-IT background I have no difficulty

ITIL® 2011 Foundation Complete Certification Kit - Fourth Edition: Study Guide eBook and Online Course
ITIL® 2011 Foundation Complete Certification Kit - Fourth Edition: Study Guide eBook and Online Course
Review by bjjguy4
Read the book twice, sit through the eLearning once - 85% PASS.
The book did a good job explaining everything you need to know in order to pass Foundations. The eLearning supplement definitely helped solidify the information conveyed in the book. The