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The Art of Service

Customer Engagement Complete Self-Assessment Guide

$79.00

Customer Engagement Complete Self-Assessment Guide

$79.00

Product Description

What key business process output measure(s) does Customer Engagement leverage and how? What are the revised rough estimates of the financial savings/opportunity for Customer Engagement improvements? How do we Improve Customer Engagement service perception, and satisfaction? Have the types of risks that may impact Customer Engagement been identified and analyzed? Is there a critical path to deliver Customer Engagement results?

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

This eBook is for managers, advisors, consultants, specialists, professionals and anyone interested in Customer Engagement assessment.

Featuring 371 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Engagement improvements can be made.

In using the questions you will be better able to:

  • diagnose Customer Engagement projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • implement evidence-based best practice strategies aligned with overall goals
  • integrate recent advances in Customer Engagement and process design strategies into practice according to best practice guidelines

Using a Self-Assessment tool known as the Customer Engagement Index, you will develop a clear picture of which Customer Engagement areas need attention.

Included with your purchase of the instant downloadable PDF eBook is the Customer Engagement Self-Assessment downloadable resource, containing all questions and Self-Assessment areas of this eBook. This enables ease of (re-)use and enables you to import the questions in your preferred management tool.

You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification.

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