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Customer Gateways Complete Self-Assessment

$249.00

Customer Gateways Complete Self-Assessment

$249.00

Availability:
Downloadable Resources, Instant Access

Product Description

This Instant-Access Self-Assessment Excel Dashboard and accompanying eBook is for managers, advisors, consultants, specialists, professionals and anyone interested in Customer Gateways assessment.

'The Art of Service needs no review; it's the best-in-class self assessment data visualisation tool and if you're looking for a tool that's very easy to adopt for analysts as well as business users then The Art of Service is the easy choice. There is no learning curve to be successful with The Art of Service dashboards, and it works well with no data prep. ' - Business Intelligence Analyst in the Government Industry

'The self-assessment gives business units the power to explore their own processes and activities, create their own dashboards without IT involvement. We have a dedicated person running self-assessment workshops and many people just explore the data without data preparation efforts.' - SVP in the Finance Industry

'The Art of Service is AWESOME, it makes being an analyst fun. love it.' - Sr Manager, Data Analytics in the Communications Industry

What Is The Customer Gateways Self-Assessment?

The Customer Gateways Self-Assessment's Purpose is:

  • To help our clients to reduce their effort in the Customer Gateways work they do to get their problem solved
  • To help our clients in ensuring that their plans of action include every Customer Gateways task and that every Customer Gateways outcome is in place
  • To help our clients not having to spend time investigating strategic and tactical options, therefore saving time and ensuring Customer Gateways opportunity costs are low
  • To help our clients channel implementation direction instantly to deliver tailored Customer Gateways advise with structured going-forward plans

All the tools you need to an in-depth Customer Gateways Self-Assessment. Featuring 619 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Gateways improvements can be made.

What You Get:

The Customer Gateways Complete Self-Assessment Excel Dashboard

  • Ensures you don't miss anything: 619 questions in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants
  • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
  • Gives you a professional Dashboard to guide and perform a thorough Customer Gateways Self-Assessment
  • Dynamically generated projects-ready RACI Matrix shows your organization exactly what to do next
  • Is secure: Ensures offline data protection of your Self-Assessment results

The Customer Gateways Complete Self Assessment eBook version of the book in print

  • Provides a convenient way to distribute and share among the participants to prepare and discuss the Self-Assessment


In using the Self-Assessment you will be better able to:

  • Diagnose Customer Gateways projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Customer Gateways and process design strategies into practice according to best practice guidelines

Assess and define Customer Gateways with this Customer Gateways Self Assessment. Sample questions from the Complete, 619 Questions, Self-Assessment:

  • Recognize Question: In a project to restructure Customer Gateways outcomes, which stakeholders would you involve?
  • Define Question: What is Effective Customer Gateways?
  • Measure Question: Is a fully trained team formed, supported, and committed to work on the Customer Gateways improvements?
  • Analyze Question: What are the rough order estimates on cost savings/opportunities that Customer Gateways brings?
  • Improve Question: For your Customer Gateways project, identify and describe the business environment. is there more than one layer to the business environment?
  • Control Question: Do we all define Customer Gateways in the same way?
  • Sustain Question: What vendors make products that address the Customer Gateways needs?

Value [to you] of the Customer Gateways Self-Assessment

Excluding hired consultants and advisors from top management consulting firms, internal Customer Gateways Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.

Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee's annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.

Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.

For the price of a fraction of this you can get complete peace of mind. Now.

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

You are free to use the Self-Assessment contents in your presentations and documentation for internal end external use without asking us - we are here to help.

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