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Electronic Customer Relationship Management E-CRM Complete Self-Assessment

$249.00

Electronic Customer Relationship Management E-CRM Complete Self-Assessment

$249.00

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Downloadable Resources, Instant Access

Product Description

This Instant-Access Self-Assessment Excel Dashboard and accompanying eBook is for managers, advisors, consultants, specialists, professionals and anyone interested in Electronic Customer Relationship Management E-CRM assessment.

'Wonderful user and sales experience. Excellent sales and product support. The The Art of Service team has gone above and beyond to help ensure that we are getting more than we expected out of the tool. The product is extremely user friendly and is helping us to put information in the hands of those who need it, quickly and reliably.' - Executive Vice President, Supply Chain in the Manufacturing Industry

'Overall, its an easy tool to use and setup' - Director UI/UX Front End Development in the Media Industry

'The assessments and the support and guides are helpful resources. I suspect many people, like me, would be able to ramp up faster with a The Art of Service Self-Assessment at our disposal.' - IT Program Manager in the Services Industry

What Is The Electronic Customer Relationship Management E-CRM Self-Assessment?

The Electronic Customer Relationship Management E-CRM Self-Assessment's Purpose is:

  • To help our clients to reduce their effort in the Electronic Customer Relationship Management E-CRM work they do to get their problem solved
  • To help our clients in ensuring that their plans of action include every Electronic Customer Relationship Management E-CRM task and that every Electronic Customer Relationship Management E-CRM outcome is in place
  • To help our clients not having to spend time investigating strategic and tactical options, therefore saving time and ensuring Electronic Customer Relationship Management E-CRM opportunity costs are low
  • To help our clients channel implementation direction instantly to deliver tailored Electronic Customer Relationship Management E-CRM advise with structured going-forward plans

All the tools you need to an in-depth Electronic Customer Relationship Management E-CRM Self-Assessment. Featuring 619 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Electronic Customer Relationship Management E-CRM improvements can be made.

What You Get:

The Electronic Customer Relationship Management E-CRM Complete Self-Assessment Excel Dashboard

  • Ensures you don't miss anything: 619 questions in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants
  • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
  • Gives you a professional Dashboard to guide and perform a thorough Electronic Customer Relationship Management E-CRM Self-Assessment
  • Dynamically generated projects-ready RACI Matrix shows your organization exactly what to do next
  • Is secure: Ensures offline data protection of your Self-Assessment results

The Electronic Customer Relationship Management E-CRM Complete Self Assessment eBook version of the book in print

  • Provides a convenient way to distribute and share among the participants to prepare and discuss the Self-Assessment


In using the Self-Assessment you will be better able to:

  • Diagnose Electronic Customer Relationship Management E-CRM projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Electronic Customer Relationship Management E-CRM and process design strategies into practice according to best practice guidelines

Assess and define Electronic Customer Relationship Management E-CRM with this Electronic Customer Relationship Management E-CRM Self Assessment. Sample questions from the Complete, 619 Questions, Self-Assessment:

  • Recognize Question: Who is responsible for ensuring appropriate resources (time, people and money) are allocated to Electronic Customer Relationship Management E-CRM?
  • Define Question: Are there Electronic Customer Relationship Management E-CRM Models?
  • Measure Question: How do mission and objectives affect the Electronic Customer Relationship Management E-CRM processes of our organization?
  • Analyze Question: How can we improve Electronic Customer Relationship Management E-CRM?
  • Improve Question: What other organizational variables, such as reward systems or communication systems, affect the performance of this Electronic Customer Relationship Management E-CRM process?
  • Control Question: Is Electronic Customer Relationship Management E-CRM linked to key business goals and objectives?
  • Sustain Question: What are the business objectives to be achieved with Electronic Customer Relationship Management E-CRM?

Value [to you] of the Electronic Customer Relationship Management E-CRM Self-Assessment

Excluding hired consultants and advisors from top management consulting firms, internal Electronic Customer Relationship Management E-CRM Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.

Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee's annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.

Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.

For the price of a fraction of this you can get complete peace of mind. Now.

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

You are free to use the Self-Assessment contents in your presentations and documentation for internal end external use without asking us - we are here to help.

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