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Exam Insurance Terms and Conditions

Exam Insurance Terms & Conditions

By purchasing the exam insurance for your ITIL intermediate certification kit or eLearning course you have agreed to the following terms and conditions:

In order to qualify for a free re-sit, the student must have:

  • - Undertaken an Art of Service only original certification kit or eLearning course
  • - Purchased an exam voucher from The Art of Service with the Exam Insurance at the same time
  • - Completed all of the modules within the eLearning course
  • - Completed all quizzes, exercises and sample exams contained within the eLearning course
  • - Sat an online exam at an via web-cam proctor or an authorized testing center, they cannot have sat a paper based exam

Exam insurance is non-transferrable; it can only be used for the intermediate course it was purchased with.

In the event that the student does not receive a passing grade for their intermediate exam, they will be entitled to one free re-sit of the previously attempted exam, up to the value of $410.

LIFETIME Access Terms & Conditions

LIFETIME Access is available for the life of the course and is not transferable to another course or version of the course.