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The Art of Service

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Help Desk PREDICTIVE ANALYTICS REPORT

$97.00

Help Desk PREDICTIVE ANALYTICS REPORT

$97.00

Product Description

The Help Desk report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. (Instant Access to the 58 Pages PDF Download)

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The Art of Service's predictive model results enable businesses to discover and apply the most profitable technologies and applications, attracting the most profitable customers, and therefore helping maximize value from their investments. The Predictive Analytics algorithm evaluates and scores technologies and applications.

The platform monitors over six thousand technologies and applications for months, looking for interest swings in a topic, concept, technology or application, not just a count of mentions. It then makes forecasts about the velocity of the interest over time, with peaks representing it breaking into the mainstream. Data sources include trend data, employment data, employee skills data, and signals like advertising spent, advertisers, search-counts, instruction and courseware availability, patents issued, and books published.

 

Table of Contents

Top 20 Overall Predictive Analytics Scores

Top 20 in each Research Area

    • Help Desk Top 20 Interest and Popularity Scores
      • Google Trends data for gauging mindshare and awareness, the numbers are relative to their maximum (100), meaning number 100 has maximum interest right now and number 50 has half the interest it had from its peak of 100.
    • Help Desk Top 20 Employment Demand Scores
      • Open employment opportunities on the date of this report for the subject. Indicator of the need of employers for this specific skill set and therefore their organization's application of it in relation to the other subjects.
    • Help Desk Top 20 Active Practitioners Scores
      • Number of practitioners and professionals which have the subject skill set and experience. Indicator of the need of employers (and availability of employees) for this specific skill set and therefore their organization's application of it in relation to the other subjects.
    • Help Desk Top 20 Monthly Searches Scores
      • How often a month a search is performed for the keyword/phrase: and indicator of interest in the subject.
    • Help Desk Top 20 Active Advertisers Scores
      • This shows how many unique advertisers have appeared on this subject in the last 12 months. Indicator of the advertising being spent on the topic ergo investments being made to attract clients.
    • Help Desk Top 20 Cost per Click Scores
      • CPC: The average amount advertisers pay Google anytime someone clicks their own ad for this keyword. Indicator of the advertising being spent on the topic ergo investments being made to attract clients.
    • Help Desk Top 20 Patents Issues Scores
      • Patents issued for the specific subject. Indicator of R&D investments and innovation in the specific subject.
    • Help Desk Top 20 Books in Print Scores
      • Number of in-print books that cover the subject. Indicator of the need for knowledge sharing and its availability.
    • Help Desk Top 20 Instruction and courseware available content Scores
      • Number of instruction and courseware available content that covers the subject. Indicator of the need for knowledge sharing and its availability.

Complete Results by Subject Covered

    • AccuRev
    • Action Request System
    • Adaptive Server Enterprise
    • ADOdb
    • Affero General Public License
    • Apache Allura
    • Apache Bloodhound
    • Apache Derby
    • Apache Software Foundation
    • Assembla
    • Atlassian
    • Atom (standard)
    • Automation Centre
    • Axosoft
    • Bazaar (software)
    • BigTable
    • BMC Remedy Action Request System
    • BMC Software
    • Borland
    • Bug tracking system
    • Bugzilla
    • Cherwell Software
    • CodePlex
    • Command-line interface
    • Darcs
    • Debian
    • DMOZ
    • DokuWiki
    • Domain-specific language
    • eHelpDesk
    • Fax machines
    • Firewall (networking)
    • Flat file database
    • Fog Creek Software
    • FogBugz
    • Free Software Foundation
    • FreeBSD
    • FrontBase
    • FrontRange Solutions
    • Full-text search
    • FusionForge
    • Gantt charts
    • GLPI
    • GNU Savannah
    • Google Project Hosting
    • Groupware
    • HEAT (software)
    • Help desk software
    • Hewlett-Packard
    • HP Application Lifecycle Management
    • HP Quality Center
    • Hudson (software)
    • IBM DB2
    • IBM Informix
    • IBM Lotus Domino
    • IBM Rational ClearCase
    • IBM Rational ClearQuest
    • IBM Rational Team Concert
    • iHelpdesk
    • Index (search engine)
    • Issue tracking system
    • JetBrains MPS
    • Jira (software)
    • Jitbit HelpDesk
    • KACE Networks
    • Knowledge base
    • LDAP
    • LGPL
    • Liberum Help Desk
    • Lightweight Directory Access Protocol
    • Live Chat Software
    • LiveChat
    • Lotus Notes
    • Lucene
    • Mantis Bug Tracker
    • MediaWiki
    • mHelpDesk
    • Microsoft Access
    • Microsoft Dynamics CRM
    • Microsoft Visual SourceSafe
    • Microsoft Visual Studio
    • Modems
    • Mojo Helpdesk
    • Mozilla Foundation
    • Mozilla Public License
    • Mylyn
    • NetHelpDesk
    • New BSD License
    • OpenID
    • Oracle Database
    • OTRS
    • OTRS Help Desk
    • Perforce
    • Pivotal Tracker
    • Planbox
    • Polar HelpDesk
    • Portable Document Format
    • Proprietary format
    • PVCS
    • Queue area
    • Rational Software
    • Redmine
    • Remote Assistance Software
    • Representational State Transfer
    • Request Tracker
    • RSS
    • Seapine Software
    • Service level agreement
    • Servicenow
    • SolarWinds
    • SourceForge
    • SourceGear Vault
    • Spiceworks
    • SQL Server Express
    • StarTeam
    • Subversion (software)
    • Support automation
    • Supportworks
    • Surround SCM
    • SVNBridge
    • Sybase
    • Targetprocess
    • Team Foundation Server
    • Teamwork (software)
    • TeamWox
    • Techexcel
    • Telecommunication
    • TestTrack
    • The Bug Genie
    • Usersnap
    • Vision Helpdesk
    • Visual Basic
    • VOIP
    • Web Help Desk
    • Web page
    • Wizard (software)
    • XML
    • XMLRPC
    • ZOHO Corporation
    • Zoho Office Suite

 

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