ISO/IEC 20000 Foundation Course and Exam Preparation Program
This Kit contains the book and online course PLUS Exam preparation access that provides everything you need to prepare for the ISO/IEC 20000 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation.
This book and its accompanying eLearning course are regarded as a classic in its field. Now, in an expanded and updated Fourth Edition of The Art of Service's book, in accordance with the newly revised editions the ISO/IEC 20000 Standard, the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate.
As the industry standard in terms of Process, Service, and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. This Certification Kit has been designed to reflect the ISO/IEC 20000:2011 edition of the standard.
ISO/IEC 20000 is the international, independent standard for quality in IT Service Management—a standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management System that meets the international ISO/IEC 20000 quality requirements. This delivers a significant competitive advantage since clients demand high quality of IT Services. These organizations need IT-professionals who are ISO/IEC 20000 certified.
This kit prepares you for the certification exam by offering valuable information on the ITIL and ISO/IEC 20000 Framework, ISO/IEC 20000 Certification, and IT Service Management.
This revised kit contains the workbook and online course that provides everything you need to prepare for the ISO/IEC 20000 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation.
This Study Guide and Online Course access provides complete, in-depth coverage of all exam objectives for the ISO/IEC 20000 Foundation exam in a systematic approach, so you can be confident you are getting the instruction you need.
- Real-world scenarios put what you have learned in the context of service solutions.
- Thought-provoking questions challenge your thinking and understanding.
- Exam Essentials in each chapter help you zero in on what you need to know.
- Includes practice exam questions.
- A Real-World Guide to ISO/IEC 20000 skills.
- Key information and real-world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management.
- Practice what you've learned with the challenging ISO/IEC 20000 Foundation exam style questions.
- Based on specific exam objectives, use this as a lab manual for certification preparation.
Great Kit for 20K certification knowledge and guidance, Ann F. Reynolds: I highly recommend this kit - not only is it complete for successfully completing the certification exam, but also a great reference for a 20K certification team. Recommended for any organization looking to obtain this certification and everyone on their 20K project team should complete this program.
Brilliant Guide and Online course, K. Bee: This kit is high quality and contains valuable information on the ITIL and ISO/IEC 20000 Framework. I feel confident in taking the ISO/IEC 20000 Foundation Exam. In addition, it includes information on the exam with scenarios which was most useful, and I will definitely re-visit for the last minute prep before I take the exam. This is certainly one of the best online courses I have seen! The book is excellent - I'm very impressed with The Art of Service products and will be a regular customer. Keep up the good work!
Analyzes each section, clause, and requirement in detail, with practical implementation guidance!
Whether establishing an ISO/IEC 20000 quality management system for the first time, or upgrading an existing system, this handbook is ideal for students, practitioners, managers, instructors and auditors. It is supported by a wide range of solutions, FAQs, tips for implementers, and a glossary of terms that will be invaluable in any sector, industry, business, or organization.
Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management and ISO 20000, this book should do at least as well as the other editions, which were bestsellers!
This is the Course only and not the exam. Exams can be taken via any online testing centre ie: Exin Online