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The Art of Service

ISO/IEC 20000 Requirements, 380 Requirements Checklist and Compliance Assessment

$99.95

ISO/IEC 20000 Requirements, 380 Requirements Checklist and Compliance Assessment

$99.95

Product Description

ISO/IEC 20000 Requirements, 380 Requirements Checklist and Compliance Assessment

This is a focused and well-organized Assessment Checklist with in-depth interpretation of ISO/IEC 20000 requirements. It identifies and explains 380 distinct, auditable requirements that must be implemented to pass the certification audit, and 580 recommended ones.

 

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This is a focused and well-organized Assessment Checklist with in-depth interpretation of ISO/IEC 20000 requirements. It identifies and explains 380 distinct, auditable requirements that must be implemented to pass the certification audit, and 580 recommended ones.

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Every requirement is systematically explained with regard to interpretation, procedures and records, and the way certification auditors will verify conformance. In essence, the self assessment reinterprets the standards into a list of specific actions that need to be taken to achieve conformance, and explains how to implement them in the organization.
 
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It is easy to follow and fill out with one to ten stakeholders and delivers instant insight with excellent graphical charts and overviews of strengths and weaknesses in your organization. This checklist is in line with the ISO/IEC 20000:2011 edition of the standard.
 
 
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The Checklist covers all 22 ISO/IEC 20000 IT Service Management Processes:


4.1 Management Responsibility
4.2 Governance of Processes Operated by Other Parties
4.3 Documentation Requirements
4.4 Resource Management
4.5 Establishing and Improving Service Management System
5.1 General Requirements for Design and Transition
5.2 Plan New or Changed Services
5.3 Design and Development of New or Changed Services
5.4 Transition of New or Changed Services
6.1 Service Level Mangement
6.2 Service Reporting
6.3 Service Continuity and Availability Management
6.4 Budgeting and Accounting for IT Services
6.5 Capacity Management
6.6 Information Security Mangement
7.1 Business Relationship Management
7.2 Supplier Management
8.1 Incident and Service Request Management
8.2 Problem Management
9.1 Configuration Management
9.2 Change Management
9.3 Release and Deployment Management
 
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