How do we Improve IT portfolio management service perception, and satisfaction? Who are the IT portfolio management improvement team members, including Management Leads and Coaches? How do we keep improving IT portfolio management? How can the value of IT portfolio management be defined? How can we improve IT portfolio management?
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.
This eBook is for managers, advisors, consultants, specialists, professionals and anyone interested in IT portfolio management assessment.
Featuring 612 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IT portfolio management improvements can be made.
In using the questions you will be better able to:
- diagnose IT portfolio management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- implement evidence-based best practice strategies aligned with overall goals
- integrate recent advances in IT portfolio management and process design strategies into practice according to best practice guidelines
Using a Self-Assessment tool known as the IT portfolio management Scorecard, you will develop a clear picture of which IT portfolio management areas need attention.
Included with your purchase of the instant downloadable PDF eBook is the IT portfolio management Self-Assessment downloadable resource, containing all 612 questions and Self-Assessment areas of this eBook. This helps with ease of (re-)use and enables you to import the questions in your preferred Management or Survey Tool.
You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification.
Our management consulting services focus on our clients' most critical issues and opportunities: strategy, marketing, organization, operations, technology, transformation, digital, advanced analytics and sustainability across all industries and geographies. We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect from optimizing the sum of the parts, not just the individual pieces.
The Art of Service has helped hundreds of clients to improve execution and meet the needs of customers better by applying business process redesign. Typically, our work generates cost savings of 20 percent to 30 percent of the addressable cost base, but its real advantages are reduced cycle times and increased quality and customer satisfaction.
Business process redesign (BPR) examines the efficiency and effectiveness of a company's most critical processes. It is a key enabler to deliver the highest-quality of service, in the most productive way, at the most competitive cost and time to output.
The Art of Service works with each client to prioritize key processes based on the value at stake. For each priority process we develop a view of the current state based on operational data, using detailed process maps and analysis to help identify major gaps. We then work together with a cross-functional client team to define a series of principles that will guide the solution generation phase, and create a vision of the future state of each process from the ground up, along with the roadmap to achieve the near and long term results.
We work very closely with our clients in this type of project, enlisting a team from all the functional areas impacted at the leadership and the solution generation level. This allows us to eliminate waste, unnecessary wait times, reports, handovers and sign-offs, while ensuring the integrity of the process.
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