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The Art of Service

IT Professional's Guide to Policies and Procedures - Implement the policies and procedures you need ISBN: TK00357

$249.00

IT Professional's Guide to Policies and Procedures - Implement the policies and procedures you need ISBN: TK00357

$249.00

Product Description

IT Professional's Guide to Policies and Procedures - Implement the policies and procedures you need

The Art of Service's IT Professional's Policies and Procedures are the most popular product in the store, and we're excited to introduce the newest edition to add to your IT library. The templates will help you create your own policies, guidelines, and forms that are relevant to your organization.

The updated edition includes guidelines and tools for Creating Policies, Values, Vision and Mission Statements, Recruitment, Training and Development, Information Security, Data Rentention Policies, Email and Internet Usage policies, Instant Messaging Policies, Change Management, Managing Risk, Travel and Expenses -- all in one download.

Now it's simple and quick to implement the policies and procedures you need!

Put this expanded edition in your IT library and have 112 templates to help you create customized policies, guidelines, tools, and forms that are relevant, accessible, and usable. Whether youre creating policies for management, training, personnel, support, privacy, Internet/e-mail usage, security, or data and service management you'll meet the needs of your entire organization with this one Toolkit!

There are a total of 112 documents in this toolkit:

They are broken up in to nine relevant folders that contain policy and process information on specific areas, such as Information Security policies, Email and Internet Usage policies etc. There are a variety of document styles found within this toolkit such as PowerPoint presentations (5), PDF Documents (5), Word Documents (99) and Excel documents (3). The contents of each folder are shown below.


Folder 1: Policies General this introductory information starts with the basics 10 easy to follow rules for creating a policy. There is also a very helpful, step by step guide to setting your Value, Vision and Mission Statements making sure they work for you and identify what your organization stands for, how it wants to be seen, and how it wants to go forward.

Folder 1 Documents:
- Creating Policies
- Values, Vision and Mission Statements.


Folder 2: Recruitment, Training and Development this folder is packed full of resources which help and guide you through creating/ implementing/ improving policies within your organization. Starting in the recruitment stages for internal and external applications, advice on interviewing, grading and selection policies, and moving on to the monioring, identification and recording of development needs for your staff. Finally, assessment and analysis of your organizations behavior and leadership, and guide for managing change - with helpful checklists, assessments and templates - for specific areas in your organization, such as virtual teams. There are two PowerPoint presentations in this folder. Presentations can be used to educate, as the basis for management presentations, or when making business cases for implementation.

This folder also contains role and responsbility descriptions for common roles required in IT (in accordance with the good practice methodology of ITIL version 3).

Folder 2 Documents:
- Topgrading
- Internal Job Application for Job
- Job Candidate Evaluation
- Example - Performance Management-P D Plan Format
- Performance Management Process Checklist
- Performance Improvement Plan
- 360 Degree Feedback
- Motivation
- Develop your leadership skills
- Presentation - Managing Change
- Managing Change Effectively
- Mapping Responsibilities
- Virtual Teams - A New Model
- Myths and Realities of Virtual Teams
- Presentation - Organizational Behaviour and Leadership
- Organizational Behaviour Survey
- Roles and Responsibilities for ITILv3 (32 documents ordered by Service Lifecycle phase).


Folder 3: Information Security this folder specifically relates to the policies around Information Security Management and the corresponding policies. It starts with an example Information Security Policy that is a user-friendly guide to creating your own policy explaining all the essentials to include and guidance on supporting content. This folder contains lots of templates that you can easily use and adapt within your own organization. The review documents have been designed using the Information Security process requirements for ITIL v3. This assessment will enable you to identify the gaps in your current policies and processes.

Folder 3 Documents:
- Example Information Security Policy
- Communication Plan
- CRAMM
- Implementation Plan_Project Plan
- Objectives and Goals
- Policies objectives scope
- Reports, KPIs, other metrics
- Security Audit Template
- Security Incident Template
- Security Management Review Doc
- Security Process Manager Document
- Security Service Requirement
- Security Management - Roles and Responsibilities


Folder 4: Data Rentention Policies this folder gives concise and complete advice for creating a data retention policy. It includes a nine page document that explains the necessity for having this policy, as well as step-by-step considerations and advice to enable you to create your own, organization-specific policy. There are also two examples of working data retention policies, to help you.

Folder 4 Documents:
- Guidelines for Building an Electronic Data Retention Policy
- Example - Uni of Massachusetts - Records Mgmt Data Retention Standards
- Example -Adams State College Data Handling and Storage Policy.


Folder 5: Email and Internet Usage policies this folder has stacks of helpful advice on creating policies for email and Internet usage starting with another step-by-step guide, to drafting your policy, case studies and advice on pitfalls to avoid, and more working examples of policies and good practice to guide you, with your creations.

Folder 5 Documents:
- E-mail and Internet Usage How to draft the policy!
- Workplace e-mail and Internet use - employees and employers beware
- EXAMPLE - AITP Model Electronic Mail (E-mail) Policy
- EXAMPLE - Electronic-Mail and Voice-Mail Use Guidelines
- EXAMPLE - Notre Dame Australia Policy - Email and Internet Usage
- Finance and Administration Agency Guide to Best Practice - Email and Internet Usage.


Folder 6: Instant Messaging Policies this information is specifically focused on instant messaging and accompanying security considerations such as viruses etc. There is a step-by-step guide to creating your organization-specific policy and thirty two rules. In addition, there is an example of a working policy and a template policy for you to use as guidance, to adapt and compare.

Folder 6 Documents:
- IM Viruses and Security
- Thirty-Two Instant Messaging Rules - Best Practices to Keep You in Business and out of Court.
- EXAMPLE Instant Messaging Policy
- EXAMPLE TEMPLATE - Instant Messaging Use Policy.


Folder 7: Change Management this folder focuses on change management, and once again has been designed in accordance with the process found within, the ITIL v3 framework. Begininning with a PowerPoint presentation, which explains the process requirements, this folder also includes many templates and plans to aid you in creating/ adapting and implementing policies and procedures within your organization. This folder also includes another review document to assess the maturity of the change management processes, policies and procedures in your organization and point you in the right direction for improvement.

Folder 7- Documents:
- Change Management ITILV3 Presentation
- Business Justification document
- Reports, KPIs, other metrics
- CAB Meeting minutes
- Category Definition
- Change Schedule template
- Communication Plan
- Example Contents of Change Documentation
- Example Request for Change Workflow
- Implementation Plan_Project Plan
- Policies objectives scope
- CHG Review Doc


Folder 8: Managing Risk this information focuses on risk management for Information Technology, specifically continuity management. Once again, starting with two PowerPoint presentations, dealing with risk management, and in particular how to do this when managing projects. There are lots of templates, assessments and plans to guide you through creating/adapting and implementing policies and procedures within your organization.

Folder 8 Documents:
- Risk Management - Project Management
- Risk Management - Prince2
- Checklist on assignment of risk ownership
- Conducting a Risk Management Review
- CRAMM
- Generic Project Risk Assessment
- IT Risk Assessment Planning
- IT Risk assessment scoresheet
- Communication Plan
- E-Mail Text
- Business Impact Assessment
- Business Continuity Strategy
- Reciprocal Arrangements
- Emergency Response Plan
- Salvage Plan Template
- Management of Risk Framework M_O_R
- Risk Assessment and Control Form
- Risk Assessment Questionnaire
- Risk Management Framework
- Typical contents of a Recovery Plan


Folder 9 Travel and Expenses The final folder concentrates on building policies for staff expenses, and allows you to assess whether your current expenses policy measures up. There is practical advice on how to write a policy from scratch or to improve policies already in place. There is an audit program to help you identify gaps and examples of working polcies and forms.

Folder 9 Documents:
- A Guide to Expense Policies (UK FORMAT)
- Travel and Expense Policy Audit Program
- Example Expenses Policy - Staffordshire University
- Example Copy of Employee Reimbursement form

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