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IT Service Management Complete Self-Assessment

$249.00

IT Service Management Complete Self-Assessment

$249.00

Availability:
Downloadable Resources, Instant Access

Product Description

This Instant-Access Self-Assessment Excel Dashboard and accompanying eBook is for managers, advisors, consultants, specialists, professionals and anyone interested in IT Service Management assessment.

'Very visual and easy to use. Implementation was easy. Highly Recommended.' - PMO-Data and Analytics in the Media Industry

'As a hands-on experience, the resulting data I've seen has been phenomenal. I wish all products handled data so smoothly and cleanly.' - BI Leader in the Manufacturing Industry

'We continue to be very happy with our investment. The introduction of TAOS into our organization has been transformative. Perviously we had used a more traditional BI tool, where IT had to do more of the heavy-lifting and the end-users were limited to slicing, dicing, and drilling. But TAOS enabled our more analytical employees to explore data in new ways and tackle more report creation on their own. We unlocked a thirst for data across the organization. The self-assessment initiative was widely recognized to be an enormous success in terms of its ability to foster data-driven decision-making and the core team took the top award at our annual President's Award dinner. Working with TAOS as a vendor is very pleasant. They have good attentive account managers who take the time to talk to you and offer a variety of suggestions. They put on very good training and their support is.' - Manager, Portfolio Risk & Analysis in the Manufacturing Industry

What Is The IT Service Management Self-Assessment?

The IT Service Management Self-Assessment's Purpose is:

  • To help our clients to reduce their effort in the IT Service Management work they do to get their problem solved
  • To help our clients in ensuring that their plans of action include every IT Service Management task and that every IT Service Management outcome is in place
  • To help our clients not having to spend time investigating strategic and tactical options, therefore saving time and ensuring IT Service Management opportunity costs are low
  • To help our clients channel implementation direction instantly to deliver tailored IT Service Management advise with structured going-forward plans

All the tools you need to an in-depth IT Service Management Self-Assessment. Featuring 687 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IT Service Management improvements can be made.

What You Get:

The IT Service Management Complete Self-Assessment Excel Dashboard

  • Ensures you don't miss anything: 687 questions in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants
  • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
  • Gives you a professional Dashboard to guide and perform a thorough IT Service Management Self-Assessment
  • Dynamically generated projects-ready RACI Matrix shows your organization exactly what to do next
  • Is secure: Ensures offline data protection of your Self-Assessment results

The IT Service Management Complete Self Assessment eBook version of the book in print

  • Provides a convenient way to distribute and share among the participants to prepare and discuss the Self-Assessment


In using the Self-Assessment you will be better able to:

  • Diagnose IT Service Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in IT Service Management and process design strategies into practice according to best practice guidelines

Assess and define IT Service Management with this IT Service Management Self Assessment. Sample questions from the Complete, 687 Questions, Self-Assessment:

  • Recognize Question: Who are the people involved in developing and implementing IT Service Management?
  • Define Question: How can we improve IT Service Management?
  • Measure Question: Who sets the IT Service Management standards?
  • Analyze Question: Among the IT Service Management product and service cost to be estimated, which is considered hardest to estimate?
  • Improve Question: Record-keeping requirements flow from the records needed as inputs, outputs, controls and for transformation of a IT Service Management process. ask yourself: are the records needed as inputs to the IT Service Management process available?
  • Control Question: Which customers cant participate in our IT Service Management domain because they lack skills, wealth, or convenient access to existing solutions?
  • Sustain Question: Who will provide the final approval of IT Service Management deliverables?

Value [to you] of the IT Service Management Self-Assessment

Excluding hired consultants and advisors from top management consulting firms, internal IT Service Management Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.

Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee's annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.

Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.

For the price of a fraction of this you can get complete peace of mind. Now.

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

You are free to use the Self-Assessment contents in your presentations and documentation for internal end external use without asking us - we are here to help.

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