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ITIL ® Intermediate Capability Program: Release, Control and Validation (RCV)

$595.00

ITIL ® Intermediate Capability Program: Release, Control and Validation (RCV)

$595.00

Product Description

Release, Control and Validation Capability Program

6 Months Access (180 Days)

Which ITIL topics are covered in this course?

The RCV Certificate covers the following ITIL processes:

Change Management Service Asset & Configuration Management Service Validation & Testing Release & Deployment Management
Request Fulfilmen Change Evaluation RCV Considerations.  

Is this course for you!

This intensive interactive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with Release, Control and Validation and Service Operation. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. 

This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the AXELOS® Intermediate Level Certificate Release, Control and Validation.

Have any questions about what you may need? Send us an email at elearning-support@artofservice.com.au

 To enhance your learning experience:

  • Add the Exam Preparation Course
    • Additional scenarios and exam questions as well as a second AXELOS approved sample exam, giving you added resources to feel confident in sitting the exam.
  • Include the ITIL Intermediate exam voucher.
    • With booking service
      • Our exam concierge will assist you in scheduling your exam with options for an online webcam exam or testing centre exam. With the added support you can focus on passing your ITIL Intermediate exam first go.
    • or Self-booking exam
      • Upgrade to include your self-booking exam voucher when you purchase now and SAVE! But don't worry you can always purchase your voucher once you have completed the course via our eLearning platform. For those confident and ready to take the exam our self booking exam voucher offers a low cost option for our students. 
      • PLEASE NOTE: This is an online exam only.

Why should you train with The Art of Service 

 

 

The Art of Service is a world leading online learning company that helps anyone learn technology and business skills to achieve personal and professional goals.

Our Accredited eLearning Courses provide our students everything to best prepare you for the ITIL Exams with:  

 120px-crystal-clear-app-clean.png Accredited self paced online learning  120px-crystal-clear-app-clean.png  300+ page PDF Workbook Yours to keep (PDF download)
 120px-crystal-clear-app-clean.png Multimedia presentations to simulate the classroom experience  120px-crystal-clear-app-clean.png Downloadable resources so you can study on the go;
 120px-crystal-clear-app-clean.png End of module review questions to assess your content knowledge  120px-crystal-clear-app-clean.png A full 40 question sample exam to assist in your exam preparation
 120px-crystal-clear-app-clean.png 24/7 online access to your course. (Internet access required)  120px-crystal-clear-app-clean.png Access to trainers* and Discussion boards

 

Through individual, corporate, academic and government enrollments, members have access to the The Art of Service education library of engaging, top-quality courses taught by accredited and recognized industry experts.

 

What you need to Know!

Pre-requisites needed before you start:

  • Hold an ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate
  • There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable
  • It is highly recommended that you read the Release, Control and Validation book prior to commencement of this program
  • Candidates will be required to provide identification confirmation at the time of course registration

Delivery:

The program combines short presentations supported by accredited trainer audio. There are exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions, study book, and a mock examination help to prepare for the multiple-choice AXELOS examination.

Contact Hours

The recommended minimum contact hours for the eLearning course is 21 but the benefit of eLearning is that you can move at a pace that best suits you. Our different access options allow you to tailor the learning experience to your learning needs. 

Program Materials:

* Access to presentations with trainer audio
* The Art of Service Release, Control and Validation Book
* Exercises + Answers
* Mock Exam questions

About the Examination:

  • Evidence of ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate and completion of the OSA course from an Accredited Training Provider is required to sit the exam
  • It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the RCV book in preparation for the examination.
  • The syllabus can be downloaded from your course resources.
  • The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
  • Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
  • Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
  • Pass score is 28/40 or 70%
  • Distinction pass score is under consideration 

Credits:

Is this course accredited?

Yes! AXELOS/ACQUIROS, the official ITIL accreditors, have accredited this course and the instructors who teach it as providing high-quality training in IT Service Management.

 

Exam Vouchers are valid for 1 year after date of purchase. After 1 year further charges may apply.

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ITIL® is a registered trade mark of AXELOS Limited
AXELOS® is a registered trade mark of AXELOS Limited

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