Get Aligned With ITIL Principles Quickly With This Comprehensive Resource

The Information Technology Infrastructure Library (ITIL) is now the world standard for IT service management. Most companies have embraced, and expect compliance with, the IT management disciplines that are documented and detailed in ITIL. And anyone who's delved into the depths of the ITIL library knows that the information, while well organized and sensible, is daunting due to the sheer volume.

This is where we can help! We bring you the ITIL Starter Kit. This kit is a complete collection of fact sheets, reading material, illustrated models and worksheets that will help you and your organization quickly understand and implement ITIL disciplines. It will help you assess where your organization currently stands in regards to ITIL standards and arm you with the information you need to fill in the gaps.

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All of the ITIL Bases are Covered for You.

The ITIL Starter Kit flows logically. It provides the background reading and executive summaries you need to get up to speed on the main ITIL principles. Then, it will help you assess your organization's alignment with ITIL standards. At the end, you will have a concise report and presentation of recommendations for your IT organization to better align with ITIL.

Here's what's included:

The ITIL^®  Toolkit is designed to help guide you through the ITIL/ITSM minefield. It contains a whole series of resources to help simplify, explain and manage the process, and is fully up to date to reflect version 3 of the framework. 

THE ITIL^®  Starter Kit

Each item included is of the highest quality, tailor made to cover a different aspect and issue. It includes presentations, questionnaires, guidelines, fact sheets.... a whole gamut of material specifically put together to both introduce and take you through the information technology infrastructure library,  ITIL^®.

It comprises the following components:

A BEGINNERS GUIDE

This is a comprehensive introduction to ITIL^®. In fact it is so comprehensive that it is designed to help you on the way to certification through the Foundation exam. It explains the management model, history, the different organizations, implementation, the different processes/disciplines, the evolution of version 3, and much much more.

THE ITIL^®  FACTSHEETS

These are the most concise summary of each of the 12 core ITIL processes. They enable you to understand the goal and basic activities of each of the processes and are a handy reference guide for everyday use. They include explanations of: why, goals/objectives, activities, results, costs, and benefits.

THE MANAGEMENT POWERPOINT  SLIDESHOW  

This high quality PowerPoint presentation gives you an excellent insight into the whole area of Service Management and ITIL^®. It helps explain the concepts to executives/management and covers everything from the ITIL framework to certification and more. 

ITIL^® PROCESS COMPLIANCE ASSESSMENT QUESTIONNAIRES

This is a detailed questionnaire set, designed to  help you determine what areas are working well and which areas are in need of some attention with respect to best practice. This Excel spreadsheet basically assesses how your organization measures up against ITIL^®. 

COMPLIANCE PRESENTATION TEMPLATE & RATIONALE DOCUMENT

These items comprise:

   - A short review of the scoring system used in the above assessment to help your understanding

  -  A template for a presentation for you to demonstrate the results.

THE ITSM REFERENCE SHEETS

These documents are designed to provide a wider appreciation of the methods and frameworks in common use across the IT Service Management sector. They outline with clarity a number of related approaches, providing both understanding and a quick reference point.

AN ITIL READINESS ASSESSMENT

Preparing to adopt the latest version of ITIL can be eased via use of this detailed Excel based spreadsheet. The questionnaire examines a range of aspects, helping to identify areas that are in particular need of attention.  

THE VERSION 3 BRIDGING KIT

For those familiar with the previous version of ITIL and wishing to convert to the latest (v3) this item presents the current release from the perspective of version 2.