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ITIL® V3 and ISO 20K Better Together: Toolkit

$1.00

ITIL® V3 and ISO 20K Better Together: Toolkit

$1.00

Product Description

This Toolkit is designed to answer a lot of the questions about ISO/IEC 20000 and ITIL and the benefits of using both together, and to provide you with useful supporting documents and guides.

Exclusive Content for Subscribers:
As an Art of Service newsletter subscriber you are entitled to download this product free of charge. The $1 is for the admin involved in setting up the account etc.

Many organizations are looking to implement and become certified with the ISO/IEC 20000 Standard as a way to improve the structure and quality of their business.

This Toolkit is designed to answer a lot of the questions about ISO/IEC 20000 and ITIL and the benefits of using both together, and to provide you with useful supporting documents and guides.

Presentations can be used to educate or be used as the basis for management presentations or when making business cases for ITIL and/or ISO/IEC 20000 implementation.

The additional information will enable you to improve your organizations knowledge base.

The toolkit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The ISO/IEC 20000 & ITIL: Better Together Toolkit:

-    Flows logically,
-    Is scalable,
-    Provides presentations, templates and documents,
-    Saves you time.

 A Quick Look Inside: This Time-Saving Toolkit Provides You With:

Toolkit Introduction Presentation - ISO 20000 and ITIL - Better Together
Terms, Definitions and Acronyms
Mapping Responsibilities
ITIL Easy Explanation Fact Sheet
ISO IEC 20000 and ITIL Presentation
ISO 20000 FAQ's
ISO 20000 Easy Explanation Fact Sheet
Example - Examples of Service Quality Metrics
Process Summary Sheets - Including Mindmaps (11 Documents)

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