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Additional Information
| SKU | 1111940 - EL00165 |
Details
Program Overview:
The ITIL® Awareness Program is a one day program aimed at enabling participants to gain an overview of the basic terms, concepts and relationships between the ITIL processes and functions. There is no exam or certification associated with this program.
Program Objectives:
* Provide insight into the best practices for IT Service Management (ITSM).
* Explain & discuss ITIL V3 framework, the theory and the concepts.
* Focus on the terminology and relationships between the ITIL processes.
* Prepare participants for the exam.
Who Should Attend?:
* IT support and technical staff.
* Help Desk/support/operations staff.
* Support/Help Desk/technical services managers.
* Network support staff.
* Business Relationship Managers.
