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ITIL® V3 Foundation Complete Certification Kit - Third Edition: Study Guide eBook and Online Course [out of stock]

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The ITIL® (Information Technology Infrastructure Library) V3 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL® V3 Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals. Still a number one best-seller for IT Management from Amazon.com to Barnes and Noble and many more, this Third edition has refreshed the study guide and online learning program with its updated, inspiring, and detailed plan for passing your ITIL® V3 Foundation exam on the first attempt. With new examples, instructions, and cautionary advice, the ITIL® V3 Foundation Complete Certification Kit is, to quote numerous ITIL® certified clients, "the gold standard of ITIL® Certification."

 

 

 

 

ITIL® is a registered trade mark of AXELOS Limited

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Reviews

ITIL ® V3 Foundation Complete Certification Kit - Third Edition helps me pass my ITIL ver. 3 certificationReview by Janssen Z.
The ITIL ® V3 Foundation Complete Certification Kit - Third Edition of the theartofservice.com is an excellent material that helped me pass my ITIL ver. 3. I recommend this book who have limited time to study and needs to study with their own phase. Kudos to theartofservice (Posted on 5/11/12)
ITIL V3 Foundation Complete Certification Kit - GREAT BUY!, May 10, 2011Review by Yvonne Gardner-Crooks
The book is easy to read and when used with the online course is an excellent material and a good study guide. I purchased the ITIL V3 pocket guide along with the kit and all-together was value for money. (Posted on 8/4/11)
5.0 out of 5 stars Best ITIL Foundation Book Out There!, May 11, 2011 Review by bookworm78
I recently started down the path of ITIL v3 after frustrations about the lack of processes in my current environment. I have been in IT administration for a couple of years now and have encountered numerous deficiencies surrounding Service Management, and It management in general. My pursuit of ITIL certification is rooted in the belief that it takes more than just the technical understanding/ability to deliver superior services, but knowledge and wisdom of the entire body of processes that allows for IT to work effectively and efficiently.

The information provided within these pages provide a very clear picture for the reader to see and understand how these processes work and the benefits that they produce. I am grateful to have come across this very informative writing, I have no doubt that it will help myself and many others in their quest for ITIL certification! (Posted on 8/4/11)
Nicely created itil course, June 5, 2011Review by Sanjay Saxena
It has been long pending for me to do ITIL certification but did not find an interesting book. The combination of this book and online tutorial has changed things drastically. I'm finding this course material very interesting. Looks like soon I'll become ITIL certified. (Posted on 8/4/11)
One stop shopping for ITIL v3 Foundation Training, June 7, 2011Review by Soardo
I have read the text book twice and used it to complete several sample exams. I'm now going to engage in the companion eLearning program as final preparation. Based on the results and ease of achieving them, I am confident that this is an excellent resource for anyone seeking an introduction to ITIL certification. (Posted on 8/3/11)
Passed first try, June 19, 2011Review by david24601
This book was easy to understand and combined with the online course enabled me to pass my ITIL V3 Foundation exam first try.
The material within the book is easy to understand and is very well presented.
I highly reccomend this book for anyone trying to pass their ITIL V3 Foundation exam. (Posted on 8/3/11)
Very Good Reference, August 1, 2011Review by Chloe Howard "Chloe"
I purchased this book about a month ago and found it to be an excellent review of the newer ITIL V3 concepts. Having practiced the ITIL methodology I can attest to the accuracy of this book's content. Clear, concise, and an easy read. (Posted on 8/3/11)
One stop shopping for ITIL v3 Foundation TrainingReview by Soardo
I have read the text book twice and used it to complete several sample exams. I'm now going to engage in the companion eLearning program as final preparation. Based on the results and ease of achieving them, I am confident that this is an excellent resource for anyone seeking an introduction to ITIL certification. (Posted on 7/18/11)
Passed first tryReview by david24601
This book was easy to understand and combined with the online course enabled me to pass my ITIL V3 Foundation exam first try.
The material within the book is easy to understand and is very well presented.
I highly reccomend this book for anyone trying to pass their ITIL V3 Foundation exam. (Posted on 7/18/11)
The ITIL Certification is essential for every serious IT professionalReview by Pini
The ITIL V3 Foundation Complete Certification Kit is a great and unvaluable resource to pass your ITIL V3 Foundation Exam. The book comes with online course which must be completed in order to receive your course certificate. The book also includes free access to the The Art of Service website. You also given a unbeatable offer. You get free book of your choosing from their catalog. I got my Cloud Computing certification book. (Posted on 5/1/11)
Great Primer!Review by R. Morales "Cacique88" (Santa Clara, Ca USA)
This book is an excellent primer for anyone seeking Foundation level certification in the ITIL v3 framework. It is easy to read and easy to follow the definitions and terms that make up a large part of the book. I highly recommend it. (Posted on 2/1/11)
Excellent, Easy to readReview by Nav
I have found this book a really comfortable read. It makes the subject easier to understand and helps getting a good grasp of the subject in a short span of time. I was able to give it a first glance in just 2 days. (Posted on 2/1/11)
Quick ITIL StartReview by Keith B (Chandler, AZ)
I needed a quick intro to ITIL. The online courses were a good start. The presentations were easy to understand and got points across quickly. I've only used the book as a reference so far, refreshing my memory on a particular topic, but it seems to do this quickly as well. I plan to try some of this publisher's more in-depth books when I'm ready to learn more of the details of ITIL. (Posted on 2/1/11)
Read the book twice, sit through the eLearning once - 85% PASSReview by bjjguy4
The book did a good job explaining everything you need to know in order to pass Foundations. The eLearning supplement definitely helped solidify the information conveyed in the book. The authors present the information in a really easy to understand manner that gets right to the information and concepts you need to know. I recommend reading the book twice and sitting through the eLearning once. (Posted on 2/1/11)
ITIL v3 PPO by Art of ServiceReview by MrT
The book and course package are great. This package just prepares you on what you need to know about Planning & protection in an IT environment.

Its nicely summarised product for exam preparation. The exercises and quizzes in the course excellent. The Art of service team were good to work with.

I easily passed the exam at the first attempt. I strongly recommend if you want to achieve certification in ITIL v3 PPO. (Posted on 12/15/10)
Complete PackageReview by KP1985
This product packs excellent value for money- delivering literature, eLearning and practice questions. The book is written very comprehensively and as someone with a non-IT background I have no difficulty following along. For those interested in taking a self-study approach to their exam, you can't do better than this! (Posted on 12/15/10)
ITILv3 CertifiedReview by jmsr
This book is very easy to read and is a great summary of all the content required for the official exam. The accompanying elearning program follows the book quite closely and allows one to quickly review the content covered by the book just before the test. I liked the fact that, because of the similar structure, I could follow the online course and at the same time use the book as a direct reference.

The book could however have been edited with greater care and some diagrams could have looked better. But on the whole I was very happy with this purchase which helped me to successfully obtain my ITIL v3 Foundation Certification with flying colours. (Posted on 12/15/10)
ITIL V3 Foundation - The Art of Service Certification KitReview by A. Gudidevuni "MCSE CCNA ITILv3F" (Australia)
I have recently, successfully attained ITIL V3 Foundation Certification. My primary source of training was TAOS Cert Kit. The material (book & online) was specific to to ITIL V3 Certification, it was sufficent to pass the exam. Access to online forums was a siginifact factor for me thruout the process. From an administrative perspective and statndard of material, TAOS was good, from my experince (Note: I haven't reviewed, consulted or compared other material in the market).

In addition to the practice questions in the material, I would recommend looking at other resources also. It grounds your understanding of the subject when they are asked from various perspectives.

On another note; the key is to have a good understanding of the subject. If you are technical person with limited management experince and understanding, such as myself; this is an exceptional qualification to understand the business and management aspect of IT services, you may be frustrated to begin with, but its worth it.

Good luck!
(Posted on 10/28/10)
GoodReview by Kevin H. (Florida)
This book is a good resource for basic information. I would like to see somewhat less ambiguous rhetoric regarding some of the rationale for the various aspects of ITIL v3 but overall it was very informative. One of the best aspects was the inclusion of real-world examples of to illustrate points. Future editions would benefit from more examples. (Posted on 10/28/10)
Good resource for ITIL V3Review by Michael Slattery
Very good resource for getting the basics of ITIL. The Art of Service website and the harcopy manual are well worth the price. (Posted on 10/28/10)
Dull Book, Shining e-classReview by Steven Chodkowski
The ITIL v3 Foundation Complete Certification Kit has to be viewed as a kit. If you view it as a book and expect value, send me the money and figure out another way to certify. However, viewed as a kit book and e-class now you have a cohesive set of tools to study for and pass the ITIL Foundation Class exam. So you will think this is a copy of the other reviews, but it is areal review. Get the kit, sit down, take the e-class and take the practice exams at the e-learning site. Look the e-classes are broken down into bite size pieces, so they are easy to eat, only they talk very fast, so you take noes listen carefully, study the diagrams but you don't get it all in the first bite, they are talking fast. Take the test and you get a 7 or 8 out of 10, re-run the e-class, its only another 5 minutes, then retakke the test - now your scoring 9 or 10 out of 10.

Its simple, you can get 14 out of 40 questions wrong and still pass the test; and if you have been in IT for a few years, you could probably take the test and get 13 or 14 wrong and still get your certificate. But the ITIL Foundation isn't ALL about passing the test - ok it is - but it is also about learning the vocabulary, you acquire a vocabulary that you use to build your IT structures , processes and procedures and obfuscate your coworkers, so it IS WORTH learning. If for some mad reason, you continue to build to higher levels of ITIL certification, you also need the vocabulary, so take the e-classes ad the e-tests.

Now the book, the book has some nice chapters that do not follow the e-classes. Not to worry, your not reading the book that much - if at all. The book has nice diagrams that repeat what is in the e-classes---this is good because you are marking up the pictures with notes that you take as you are working the e-classes. The book also has some notes on how to prepare and take the test - you are reading that, but luckily they are only a couple of pages. What the book does have are practice exams...and you ARE taking them over and over again. The ITIL Foundations exam has funky wording so you need to understand that wording and taking the e-tests and the in-book tests. this is the best way to get used to that funk.

So I rate the e-classes a 5 STARS and the BOOK 2 STAR (mostly for the diagrams and the practice tests and the Kit as a whole as 4 STARS pulled up by the e-classes and down by the poorly written, poorly worded and poorly organized book, but pulled up by the in-book practice tests. Would I buy this again - well my employer will only pay for it once, but I would recommend that you buy the kit to learn the vocabulary and for the practice exams. Bon chance'
(Posted on 10/28/10)
Passed Exam!Review by EddyHopper (Colorado, USA)
On conjunction with a corporate provided training, used this book and course-ware. Now ITIL v3 Foundation certified. (Posted on 10/28/10)
Great for keeping skills honedReview by R. Hamm
I mainly use the ITIL v3 Foundations web course @ [...] to improve my knowledge and understanding. The website just provides many difference sources of information like looking at a fine gem at different angles in the light, using the different resources of the website allows you to look at the information from "a different light." (Posted on 10/28/10)
ITIL V3Review by Morini Bianzinio Leonardo
The ITIL v3 Foundation Complete Certification Kit is very usefull. It helps me a lot improving my skills. The course is very accurate and focused on the matter. I suggest to all that are interesting on ITIL certification to buy this toolkit.
Thank you so muuch to The Art of Service.
(Posted on 10/28/10)
Well written bookReview by The Geek (New York)
I'm currently going through the book to obtain my ITIL certification. I've found the book well written and easy to understand. I'd highly recommend it. (Posted on 10/28/10)
Great addition to your ITIL StudiesReview by Stefano Laterza "FatStefano" (Chicago, IL United States)
I found this book helpful when used with the on line training material. Coming form an IT background for the last 12 years, it was easy for me to understand the basic concepts and follow the book while going through the on line videos. The only hang-up would be the outline in the book. It was a bit difficult to follow, but overall, well worth the money. This should be part of your ITIL collection/training. (Posted on 10/28/10)
ITIL V3 Foundation Complete Certification Kit - Third Edition: Study Guide Book and Online Course- Leon ReviewReview by Leon Halsey "LAHalsey" (London,UK)
I purchased the ITIL product from the Art of Service and was very impressed with the content. The access to their knowledge base website was easily obtainable through the appropriate security steps and was quick to get my account up and running. There is a wealth of ITIL information on there and I am confident that this is going to help me significantly in my quest to complete the full ITIL Certification programme.

This is a good stepping stone in your ITIL qualification track and a much cheaper alternative to taking time off work to complete an intensive 3 day course which as a contractor would have cost me the £500 + for the course as well as 3 days lost earnings.

I will definitely be looking to purchase additional products from this company in the future as the quality is high.
(Posted on 10/28/10)
ITIL V3 Foundation Complete KitReview by Tricia Knox-Falby
I was looking for a clear and concise guide for the ITIL V3 Foundation Certification and this kit turn out to be the right choice. The book was brief and to the point and the on-line guide was perfect for my busy schedule. (Posted on 10/28/10)
ITIL V3 Foundation Certification Kit 3rd Edition..great buyReview by Becca Guerrero "BeccaGW" (DC)
ITIL V3 Foundation Complete Certification Kit - Third Edition: Study Guide Book and Online Course

I purchased this kit and am working on it currently. ITIL is the standard used by the government and I have had and am still supporting the government. So, to better support this certification is needed. It will be awhile before I am ready for the actual test but for now the information and chapters are informative.

Becca
(Posted on 10/28/10)
ITIL V3 Review by Jason Hamill "jwh" (USA)
I used this book and the online course provided with it to obtain the ITIL V3 foundation certificate. The online lectures, tests, and material provided is what I used for the majority of my preperation. It convered all material needed to pass the exam and a good foundation and understanding of ITIL. I would recommend this book/course to others who need to pass the foundation exam. (Posted on 10/28/10)
Great and EASY to underestandReview by I. Ramesh Rana (Ballwin, MO United States)
I will be using the material to deploy ITIL. The material is clear and concise. I would recommend it to anyone that is ready to deploy ITIL. (Posted on 10/28/10)
Great Resource for Preparing for the ITIL Foundation ExamReview by J. Brown
As someone who is moving from client to client as a member of a consulting team, it is important to stay abreast of best practices and various frameworks. As a consultant, it is also helpful to be able to show your certifications so as to put your clients minds at ease that you have been proven independently to know the basic knowledge of certain areas where you are providing support.

The ITIL V3 Foundation Complete Certification Kit is a very useful tool in obtaining the ITIL Foundation certification. It is a very easy read and is easy to pack into your computer bag so you can read it while flying from city to city. The capability to access the on-line training sessions and practice exams were very helpful for those of us which learn from reading, listening and seeing.

My personal suggestion is to read a section of the book, then review the on-line training associated with the section and take the on-line exam. It helps to drive the points home and keeps it in the forefront of your mind to aid you during the official exam.

Overall, the book (and on-line training) is highly recommended. One change that I would suggest to the company is to make the book available in electronic form to those who purchase the book and to put the on-line training on CD. It would be very helpful to those of us who travel so much for our jobs and could really use it during down time at airports and on planes. I would have paid additional for that capability.
(Posted on 10/28/10)
Great deal and valuable informationReview by C. Schmidt (NC)
This book is very easy to read and understand. It is a great tool to get started with to implement some ITIL basics. The access to the online course adds value. The online sessions are quick and easy to follow. The checkpoint questions really help to clarify the key points. This is a very useful kit to learn about ITIL and to begin successful implementation. (Posted on 10/28/10)
Great Study Guide and On-Line CourseReview by David R (Virgina, USA)
Although I have extensive IT experience, I was new to the ITIL framework and wasn't familiar with some of its concepts and processes. The content and the format of the on-line course are very good and easy to follow. It explains the framework, components and processes very well. The on-line course complements the study guide that I bought from Amazon. It's a good course and I recommend it to all. (Posted on 10/28/10)
ITIL V3 Foundation Complete Certification KitReview by Dr J
The text stays to the most pertinent data and the online course is well narrated. (Posted on 10/28/10)
ITIL V3 Foundation CertificationReview by wampler "jrw013" (lake Zurich IL)
This book and course were a big help in my studies for the ITIL Foundation Certification. I do recommend it if you need this certification. (Posted on 10/28/10)
ITIL Foundation Certification KitReview by J Kirk
There is a lot of information in the book, and it is well organized. The access to online "class" was helpful to reinforce learning points. (Posted on 10/28/10)
ITIL v3 Foundation Complete Certification KitReview by M. Birdsall
Great combination of book and online material. The only reason for not giving this 5 stars is because I haven't gone to take my exam yet to see how effective this product is. Based on the material I've gone through so far and all of the other reviews, I have no doubt I will be able to pass the exam the first time around with this product. My only "complaint" is I ordered the 2009 Edition instead of the 2010 Edition (but that's my own fault for not looking more carefully before ordering). On the positive side, the author made the 2010 Edition available for download in PDF format on the website. BIG plus for doing that!! I would definitely recommend this product to anyone wanting to either take their Foundation exam or brush up on the material. (Posted on 10/28/10)
Matches the reviewsReview by Walkar (Florida)
As mentioned by others, the book is so-so. The on-line training, however is quite good. Skim the book to get a broad idea and jump to the online course. (Posted on 10/28/10)
Good Study-AidReview by Sauvik Ghosh
The best part of the kit is the online course, which is well organized. The book is ok for a high-level overview. (Posted on 10/28/10)
An original way to learn a subjectReview by M. Atkins "Marti" (London, England)
The subject for this material is a little dull to say the least so I'll focus on the book and supporting website rather than ITIL v3. The book has my favourite accessory for study material; plenty of blank space for my notes. The text is well layed out but diagrams are haphazard at best and give the impression of being photocopies from government leaflets.

The masterstroke is the on-line website and audio commentary with a discussion forum in the same place. Being time limited means that (personally speaking) I knew I had a dead line rather than "drift" through the material. This can be extended very cheaply if required. Make the most of the time slot by skim-reading before you start the on-line notes. You can still join the forum.

Tech support were quick to respond when I had a query and it represents good value when compared to training rather than just a book.
(Posted on 10/28/10)
Excellent book and organized online course materialReview by Bank Of America "simple person" (USA)
I am yet to be certified but i started to understand the process and the art.
Its a nice book and the online material is extremely organized.
It keeps be learning even while i am traveling.

I definitely recommend this book for folks who would like to understand the basics of ITSM and preparing for certifications.
(Posted on 10/28/10)
ITIL kit it's the bee's knees...lolReview by Jeramy Bjorem (Albuquerque, NM USA)
Very good would recommend to anyone. I would give it a 5 star but there is nothing to compare it too. Very informative keep it up. (Posted on 10/28/10)
ITIL V3 Foundation Complete Certification KitReview by S. Bhupathi
This is a wonderful kit for the ITIL foundation certification. Detail enough to get through the foundation course certification. (Posted on 10/28/10)
Great StartReview by Daniel S. Mccleod (Des Moines, IA)
I am relatively new to ITIL and have to admit I was a bit intimidated to get started. I am happy to say though this book is well written and easy to understand and my studies are coming along nicely. (Posted on 10/28/10)
Good tool for certification prepReview by Asad Quraishi (Montreal, Quebec, Canada)
I recently wrote the exam after putting in close to the 28 hours of study recommended for the ITIL v3 Foundations certification. IMHO, near 95% of the questions on the exam are correctly answerable if you restrict your study to this material and do not delve into the actual ITIL publications. Although I've used the ITIl publications to implement processes in the past, I did not use them for this exam and still scored very well.

I whole-heartedly recommend this book for those interested in passing the certification as quickly as possible. The eLearning, which is a companion product with this book, is valuable but very boring. That's pretty much on par with the vast majority of eLearning available today, so I haven't counted this against the study material.
(Posted on 10/28/10)
Book is good, online course is very goodReview by bconj (new jersey)
I bought the Kindle version of this book for reading while commuting. Text to speech is pretty good, not a robotic voice but sometimes reads as one long continous sentence. Content and examples are well thought out. Bookmark of terms and highlighting of intergral points makes it easy to read over and over to commit to memory as preparation exercise.

The online course was an excellent complement to the reading material. It was wonderfully presented and provides a new perspective while preparing for the test. I am considering purchasing some of their other products. Online course 5 stars, book 3 stars.
(Posted on 10/28/10)
Overall an excellent productReview by btomasetti
I was looking to get a ITIL 3.0 foundation certification to enhance my knowledge of best practices of IT departments. This book was well organized and had a chapter on each of the five ITIL 3.0 disciplines from start to finish.starting with service strategy which talks about services and budgeting, continuing to service design, which delves into SLA's and determining how services are going to be delivered. Moving on to service transition which talks about desgn, testing, documenting and transitioning services into production, the book also talks about service operation which is relevant in monitoring services offered within IT and finally Continual service improvement tieing all of the services together pinpointing useful metrics that will aid in improving services within your IT department. I took the ITIL foundation exam and passed with a 95 out of 100 utilizing this book only. I now feel more confident in applying for mid level management jobs with this certification and knowledge.
I recommend this book to anyone looking to better understand and improve the day to day functions and seervices of their IT department.
(Posted on 10/28/10)
ITIL Certificaiton KitReview by Rizvi
I purchased the book and online course and found it to be quite useful, specially the online course was a great value for money and i passed with 92% score (Posted on 10/28/10)
Good online contentReview by Todd Elliott (Tallahassee, Florida United States)
I haven't finished it, but so far the online course is very detailed and comprehensive. (Posted on 10/28/10)
Covers What You Need To KnowReview by John Meredith (Pontypridd, UK)
Guides like this are not designed to give you an holistic knowledge of ITIL Foundation. And it won't be as beneficial as a full blown course, but it is incredibly cheaper and ultimately a better way of spending your time if like me this is a step stone to progress to ITIL Intermediate certificates.
The book itself is an overall guide to the Foundation subjects, and does a good job. A couple of pages have poorly printed charts on them but this material is duplicated on the website - it's a shame though.
The book is well written and concise - a good way of betting the core information and basics.
(Posted on 10/28/10)
ITIL V3 - Great Presentation & ComprehensiveReview by Merc
I have completed study units online now for a number of years, from units at work to university units at home. I have found this course of study to be both comprehensive and have a great presentation sense. The use of slides and voice over is well balanced. As I am in the IT Service industry as well, I recognise that the presenters and the course content is relevant to the work I do now and that the content uses up to date examples to illustrate points of view.

I would recommend this online course for anyone who is wanting a comprehensive introduction to ITIL V3.
(Posted on 10/28/10)
Good OverviewReview by Stuart
The ITIL complete certification kit represents a good summary of the concepts and knowledge required to pass the ITIL Foundation Certificate. I found the quality and detail of the book a lot better than the online content. The online content was fairly bland and really just talked to the information in the book without much more detail. Overall though if you run through the online media and book they will support each other to provide a review and reinforce the main concepts. (Posted on 10/28/10)
Worth the moneyReview by Rangaraj S. Char "Raj" (USA)
The book along with the video is worth price. The only feedback for improvement is that the video / audio are very fast. I had to go back and forth to understand what was being said. (Posted on 10/28/10)
Website was very helpful in achieving ITIL certificationReview by Kenneth Jackson (AUSTIN, TX, US)
I did not make it all the way through the book but inside chose to watch the videos. They were well thought out and broke the entire process into a series of videos that were each about 5 to 6 minutes long. That was the perfect layout for my busy lifestyle. After watching these videos I found it very easy to pass the certification test. (Posted on 10/28/10)
ITIL Foundation CBT from Art of ServiceReview by Brenda Raj (Vienna, VA USA)
After attempting another very boring CBT, I did some research for the best approach to getting the Foundation ITIL knowledge. The blogs pointed out that the Art of Service provided the best CBT for the ITIL v.3 Foundation content. After purchasing and going through the complete kit, I have to agree with this. Everyone who has conscientiously gone through this CBT, has passed the certifying exam. Most have passed it on the first attempt. If you read the book and pass the sample exam, you will pass the certifying exam. I recommend this CBT. (Posted on 10/28/10)
Great ValueReview by Mario
Being an IT professional with over 28 years of experience, I found the material and more importantly, it's delivery, to be effective and efficient. It allowed me to prepare in a short period of time and I believe it was key to my Foundation certification! (Posted on 10/28/10)
ITIL V3 Foundation Complete Certification Kit - Third Edition: Study Guide Book and Online CourseReview by BJOSEPH
I have reviewed couple of guides and never found a better one than this. A complex subject explained in most simple manner. Nobody can fail the exam if they can read this thoroughly at least once. (Posted on 10/28/10)
Certified on first try!Review by Tomy
The ITIL V3 Foundation Complete Certification Kit by theartofservice.com is an excellent and quick way to prepare for the ITIL v3 Foundation exam! The videos included provide an excellent way to learn the terminology and methods quickly during downtime or lunch time at work. (Posted on 10/28/10)
ITIL TrainingReview by GeoM@c
This is a great tool to assist you in either studying for ITIL certification or aquainting yourself with ITIL. If you are studying for you ITIL certification, this kit is all that you need. I was able to pass the ITIL Foundation exam on the first try after using this kit to study. This kit is also a big money saver, ITIL courses are typically more than a $1000. (Posted on 10/28/10)
ITIL V3 Foundation - Complete Certification Kit ReviewReview by lasmith777
Thank you for pulling together this comprehensive study guide and on-line course material. I was able to get through the material in short order and feel like I have a good understanding of ITIL fundamentals and vocabulary. The pace of the course was good for my skill-set.

I am well on my way to certification testing. Just a few more study hours. Great value for money spent!
(Posted on 10/28/10)
ITIL v3 Foundation Complete Certification KitReview by Jim Werner (St. Louis, MO USA)
If you are planning on studying for ITIL certification, this just might be the book for you. I always prepare for a class by purchasing some kind of book related to what I am undertaking. I found the book to be well laid out and easy to read. (Posted on 10/28/10)
Great buy!Review by Sayuri LaPoint (Ham Lake, MN USA)
This is a great book for those wishing to take the ITIL Foundation v3 Certification exam. It is concise, well structured and easy to follow. The additional online resources were also very helpful, and a great way to review and reinforce the materials in the book. I would highly recommed this book. (Posted on 10/28/10)
ITIL V3 Foundation Complete Certification KitReview by G. Jackson (Texas)
The ITIL V3 Foundation Complete Certification Kit - Third Edition: Study Guide Book and Online Course was worth the price paid. The online, narrated slide presentations were thorough, accurate and professionally presented. The only problem I experienced pertained to the availability of one of the online presentations. Once I emailed the help-desk the situation was rapidly resolved. I concur with other recommendations regarding the course material: prior to reading the provided text, complete the entire online program. This sequence will enhance your ability to grasp the material. In summary, I am satisfied with my purchase and feel that it prepared me fully to take and pass my ITIL V3 certification exam. (Posted on 10/28/10)
A very Good & Handy guide to ITIL FoundationReview by mota
There are very few ITIL foundation certification books in the market and this book is certainly a buy. It offers detailed insights into each of ITIL core processes with examples, insights and illustrations. It also has practice questions at the end of each chapter. All the topics are covered in adequate detail. I would recommend this book for anyone who plans to write his ITIL V3 foundation exam. (Posted on 10/28/10)
Excellent OverviewReview by Leroy Chen (Commerce, CA United States)
Bought this kit almost two years ago. Glad I was still able to activate the online tutorial now that I have a need to obtain the certification. Thanks Art of Service! (Posted on 10/28/10)
ITIL Complete Certification KitReview by Ktd
The ITIL complete certification kit allowed me to complete the training when I had time. The online courses were clear and straight forward, providing relevant information needed to complete the certification. Both the online course and accompanying book were helpful, however, I noticed that my course book and the online course didn't always follow each other. Perhaps my version of the book was old, and if so, I would recommend making sure you get the most recent version of the book.
In addition, the Art of Service staff was very helpful, and quickly responded to questions when they arose. Overall, I recommend the certification kit.
(Posted on 10/28/10)
Good to pass ITIL Foundation certificationReview by ashby simon
Good book to pass ITIL Foundation certification. A good start to a detailed understanding of ITIL. Read book, do online course, do tests and you will pass the certification. (Posted on 10/28/10)
Good place to start...Review by amazon shopper
I believe this book gives a good grasp for ITIL fundamentals. Information in this book is enough to actively get involved or started in different ITIL processes.

Four stars because the book doesn't have color diagrams, they didn't use quality material. It looks like a set of print out / papers from a copy machine. I guess that is one way to reduce expenses / make more margins. But I was expecting to see an outstanding quality in all aspects when the book itself talks about quality in all realms!
(Posted on 10/28/10)
Good Course for passing the ITIL v3 Foundation CertificationReview by Ojus John
Good material for obtaining a basic understanding of ITIL and for preparing for the Certification Exam. One can pass the exam just by reading this guide for one or two days. While the book was great, what set this product apart is the website with its online training, forum, and extra material. Also, if you are a PMP like me, I believe you can claim 18 PDUs for the PMP certification once you pass the ITIL foundation exam (I'm yet to confirm). But more important than all this, I loved the way this course opened me up to the holistic view of an IT organization. I was able to better appreciate how each IT functions are pieced together, how they collaborate at various junctures, how each service/function influences the larger picture etc... (Posted on 10/28/10)
ITIL Foundation V3Review by MMM
I recently passed my ITIL Foundation v3 exam after about 30 days of studying with the ITIL v3 Foundation Complete Certification Kit. The kit lays out the fundamentals in an easy to read layout and also provides online access to forums, additional study guides and test material. The hard copy book has a proper review section at the end of each chapter and the online study guide has practice tests. I can't say enough positive things about the material. It was well-worth the money invested. (Posted on 10/28/10)
ITIL Foundation - Great PATHReview by JuanEN
It's a very concise book, with a good help on-line. Recomended for any one who wants to get certified in a short time (less than a month), congratulations. Great material. (Posted on 10/28/10)
ITIL V3 Foundation Complete Certification Kit - Third Edition: Study Guide Book and Online CourseReview by charlesw (Vancouver BC)
This book and the accompanying online course has precisely presented the fundamental concept of ITIL framework in a concise way and served the purpose as a good study guide for passing the Foundation certification. I studied the material for 2 weeks and passed the exam. I would recommend the kit to anyone who would like to prepare and pass the exam within a limited time frame. (Posted on 10/28/10)
Solid starting pointReview by R. Kirsten
This provided a solid starting point in my understanding of the ITIL V3. The structure was easy to follow, well illustrated and straight forward. Recommended for all who are new to ITIL. (Posted on 10/28/10)
ITIL V3 Best Book AvailableReview by Hani_Zaytoun
I have decided to take the ITIl V3 Foundation exam, and i looked all over the internet for the best available book for taking the exams, from many forums and reviews i found that ITIL V3 Foundation complete certaification Kit is the one i am looking for, i found it very useful and helpful, hope it will be the same for anyone decides to purchase it (Posted on 10/28/10)
ITIL V3 Foundation Complete Certification Kit - Third Edition: Study Guide Book and Online CourseReview by Michael Usvitsky
This book has precisely presented the fundamental concept of ITIL framework in a concise way and served the purpose as a good study guide for passing the Foundation certification. I studied the material for 3 weeks and passed the exam. I would recommend the kit to anyone who would like to prepare and pass the exam within a limited time frame. (Posted on 10/28/10)
Third Edition Gets Info Across - But Needs Fourth EditionReview by Zak Hammond (Burbank, CA)
When I was advised to quickly work toward a Foundation Certification with ITIL v3, this book was at the top of the list. The information contained within is effective, and it also comes with online training and in-book tests to ensure that you retain the knowledge. I blasted through it in just a couple of days, and I'm confident enough that I've already scheduled my Foundation Cert exam.

That being said, this book certainly feels raw. I must give a lot of credit to the authors for being able to boil ITIL into such a tight work. However, formatting issues on the pages, as well as odd phrasing and awkward concision, means that I often have to reread sections intensely--even rewriting some portions on my own--in order to thoroughly grasp the concepts.

It's not that big of a deal, honestly. If you have the patience to grind through some of the denser parts, you won't have a problem. However, I would advise the authors of this book to hire a good editor for their next release.
(Posted on 10/28/10)
Great resource in helping me prepare for my ITIL Foundation v3 CertificationReview by Rebecca K. Caldwell "Mum of two" (USA)
This book and online resources laid the ITIL framework out in an easy to learn format that helped me prepare for my certification.
Most of my reading was done on the plane going from meeting to meeting discussing this subject. I would recommend this book for anyone who is new to ITIL, the online resources and examples used in the book were very helpful. I learned how being service aware can add value to IT and help align IT with the business. IT doesn't have to be viewed as a cost center, rather, a business enabler.
(Posted on 10/27/10)
Amazing product with amazing after sales serviceReview by Mahesh M. Parab "mmparab" (Detroit, MI, USA)
I have reviewed the certification kit for ITIL V3 foundation and can certify that this is best self study product available. The product is backed up with simple instruction to access the online study material. The customer support from Art of Service was very prompt, responded to my queries within few hours and I was on my way.

Very happy with the overall experience of this product and after sales support.

I would recommend art of service product to friends, colleagues and fellow professionals.
(Posted on 10/27/10)
ITIL V3 ReviewReview by Carlos Jerez Lugo
Is a great book, and the online course is even better. I 'am very satisfied. (Posted on 10/27/10)
ITIL v3 Foundation Complete Certification KitReview by Better Yourself "Consultant" (Orange County)
Folks, I recommend this book. I thought it provided the appropriate level of detail to attain the certification. It also educated me on how to participate in configuration/release/change management project management assignments I may take on in the future. For those of you who don't enjoy or have time to read, this kit comes with an online course with a narrator. I learn better listening and watching so the online course was suffice; I only went through it once. Don't get any other book; you would be wasting your money. Use this kit...it covers the high level. Good Luck! (Posted on 10/27/10)
itilReview by Mehmet A. Atilgan "ps3 player" (georgia)
It is a great set which prepares you not only for the certification test, but also for your work environment. I recommend that. (Posted on 10/27/10)
ITIL V3 Foundation CertificationReview by TR McCoy (Omaha, NE)
I want to compliment the folks at "the art of service" for an outstanding publication. "The ITIL V3 Foundation Complete Certification Kit" made my entire certification prep a simple and non-threatening activity. After a long career of watching many fads and trendy terms in IT service management; I have been very pleased with the simplicity and flexibility that ITIL gives implementers in their respective environments. The folks at "the art of service" employ that same attitude giving the student an ability to take the most value from lessons from different perspectives. This kit couples printed material with some great internet-based media that you will actually enjoy learning with. After this prep, the test was a breeze. I am looking forward to using "the art of service" again in the future.
Steve McCoy, Omaha, Nebraska, USA
(Posted on 10/27/10)
RecommendedReview by short to the point February 25 C. (USA)
This kit Short and to-the-point. Going through the online course helps reinforce the concepts introduced. Easy exam prep. a study guide and access to an online course on The Art of Service website. I found both easy to follow, and by using them I passed the exam on my first attempt. The online course can be re-played as many times as necessary (I think it was available for a year once I signed up). The website also provides quizzes and a practice exam.
The cost of the certification exam itself is not included in the purchase of the kit. However, The Art of Service website provides information about finding local exam centers, costs, and how to schedule a date to take the exam.
I would definitely recommend this product for anyone who is comfortable learning via the self-study method. (Posted on 10/27/10)
Passed Certification ExamReview by S. Hochstatter
Used this ITIL v3 Foundation Complete Certification Kit to study for and pass the Certification Exam. (Posted on 10/27/10)
Best Summary Book for ITILReview by M. Janardhana-rajavel "Raj" (CA)
This is a book with the best summary view for ITIL V3. Very well structured and easy to grasp a concept. I use this book as a reference on my shelf with my team. (Posted on 10/27/10)
Get Your ITIL CertificationReview by Scott22 "Scott" (California)
This book is a great resource to prepare you for the ITIL V3 Foundations exam and to get certified. It is very thorough and covers what you need to know in great detail. Having the option to go online is a great feature. Go through the material and you should feel confident when taking your exam. (Posted on 10/27/10)
Excellent Book!Review by N. N. Sukayogula "Naren Sukayogula" (New York, USA)
I got this book to give it a shot (not serious thou) at ITIL V3 Certification. Once I started reading the first chapter of the book, I got serious about the exam. The course is presented in a very easy to understand manner, and the online video lectures for the book are simply awesome. When I say awesome, it is an understatement. I really loved them, the way they explained the stuff is easy to understand. The book also carries sample review questions at the end of each chapter, which lets you evaluate yourself after the course.
Overall, it is a very good book, and I definitely recommend this to anyone who like to take the V3 Foundation certification exam.
(Posted on 10/27/10)
An excellent companion kitReview by Bagna Luca Paolo (Pinerolo, Torino Italy)
This book and the related course are exactly what I was looking for: something that could point my ITIL studies into the right direction. (Posted on 10/27/10)
ITIL V3 Foundation Certification FeedbackReview by Omofash
What a lovely book to get for the certification!

I bought the book after going through the various feedback written by other people on it. I was not dissapointed by the contents of either the study guide or the online course.

The ITIL processes were dealt with in such a way that someone can understand with simplicity the concept of IT Service delivery with reference to client's business case.

I can vouch now that I know what is expected of me as regard IT service delivery.
(Posted on 10/27/10)
Well worth itReview by P. Brooks "PBdurham" (UK)
Having decided that ITIL V3 foundation would be useful to me, I set about trying to find some decent quality self paced training courses. The art of service books are well written, easy to follow and cover the topic fully.

I haven't gone through enough to take the exam yet, but I'm confident that this guide will prove to be enough, in my opinion.
(Posted on 10/27/10)
excellent book passed in 4 weeksReview by R. Farrell (NEW YORK, NY, US)
The book itself is okay but the online study is excellent.
I passed my test and got certified immediately. I hope tim and co. Release more guides like his one!
(Posted on 10/27/10)
ITIL V3 Foundation Complete Certification KitReview by Kenneth W. Chambers
The ITIL V3 Foundation Complete Certification Kit is one of the better reads I've had. It is clear, consise and full of helpful tips. If anyone is preparing for the job market of today; the ITIL V3 Complete Certification Kit is one giant step forward.
ISBN 978-0-9804852-4-0
(Posted on 10/27/10)
Great ITILv3 Overview & Cert PrepReview by klempk
The proof is in the pudding. I used this text and the accompanying online tools as my only resources, studying from them a bit each day for a few weeks and obtained the ITILv3 Foundations certification well above the passing mark.

Comprehensive yet concise, I highly recommend this book to anyone seeking their Foundations certification level.
(Posted on 10/27/10)
Great Resource for Learning ITIL FoundationReview by Angelo R. Bobak (New York. USA)
This is indeed a complete learning kit. The book together with the online course made learning the basic concepts easy. I was very impressed with the online course, the layout, content and review tests. I highly recommend this book to any beginning ITIL professional. It will greatly enhance my career. (Posted on 10/27/10)
ITIL V3 Foundation CertificationReview by T. Jones (Birmingham, AL)
I am an IT Consultant with limited free time and no time for classroom courses. When searching for a reasonably priced option to learn the ITIL V3 Foundation course, this certification kit was recommended by a friend. I have been very satisfied with the course to this point. I have only completed three of the five concepts so far but I have been been able to grasp each module well enough that I scored high on the end of module reviews. The online course and available documentation allows me to work on this from my laptop in a hotel room, the airport, or from my home PC. In addition, the course and manual contain information on the ITIL exam and practice questions and a full 40 question practice exam. There is also other documentation and information on further ITIL certifications. I would highly recommend this course for it's ease of use and quality online information and presentation. (Posted on 10/27/10)
ITIL V3 Foundation Complete Certification KitReview by T. Kimery (USA)
The ITIL V3 Foundation Complete Certification Kit by "The Art of Service" is exactly what I needed. I was not familiar with ITIL, and needed to get "up to speed" quickly. The book is simple in its explanation and detail, and covers the detail at a high level. The on-line system is invaluable at detailing the specifics of the ITIL V3 framework. I recommend this kit. (Posted on 10/27/10)
Art of Service ITIL V3 Foundation Complete Certification KitReview by Carl K. Shepherd
If one is looking to get certified, this is well laid out material and accredited. My first try on the certification exam and I passed.

This kit includes the needed documentation for studying the material and example test questions to prepare for the certification exam.

I especially liked the presentation slides that brought the material together in a very concise manner. It is a very good value and when coupled with the web tutorials, its even better.
(Posted on 10/27/10)
ITIL V3 Study Guide: Best Ever, Highly RecommendedReview by Bervelyn "Kindle DX Global Wireless LOVE" (Ghana, West Africa)
My zeal to be ITIL V3 foundation certified whiles keeping a busy schedule at work fueled my search for a convenient and effective online training course. I paid for a very expensive course online only to find out that the topic was scantly taught and the duration for the course was only six weeks. Upon completion i realized i was still not equipped for the certification exam and took a wise discussion to put off taking the exam until i found a better online course. The Art of Service ITIL V3 study guide is the best product i have ever purchased. The topics are taught in a very practical and applicable manner which aids in its understanding and enables you to quickly apply what has been learnt in your environment. The accompanying online course makes the whole bundle the best bargain for anyone who wants to understand the subject matter. HIGHLY RECOMMENDED !!!! (Posted on 10/27/10)
ITILv3 Foundation Complete Certification KitReview by Wayne R. Brantley "W. Brantley" (Tampa FL)
I was very impressed with the ITILv3 Foundation Complete Certification Kit. It was extremely comprehensive and was equivalent to a $1000 course. What a great resource! (Posted on 10/27/10)
ITIL v3 Foundation Complete Certification KitReview by Penny Barrows
Last year, I took a 3 day class of the ITIL v2 Foundation. Though the instructor tried very hard, over 1/2 the class ended up failing the exam. The material as presented was hard to follow and there were very few "touch points" that allowed one to follow a logic thread.

This course is exactly the opposite. It's laid out clearly, you can understand not only what's going on, but how the past material builds onto what's coming. I am actually enjoying this course!

=:o)
(Posted on 10/27/10)
The BEST & COMPLETE Kit for ITIL V3 CertificationReview by Josh Crosby "Director of IT" (Salt Lake City, UT USA)
If you are new, have some knowledge or want to refresh your ITIL V3 Skills then this is the solution for you. As a Director of IT, I found this to be a must have for every bookshelf for IT professionals. The content is very detailed and complete, however it is written with in plain English which everyone can understand. I passed the certification with a 98% with ease and I'm sure you will too after purchasing this book and go through the online course. (Posted on 10/27/10)
Excellent ResourceReview by Goran Ognjenovic
I purchased the ITIL V3 Foundation Complete Certification kit on 3/22 and I passed my ITIL V3 exam on 4/19 on the first attempt in 22 minutes. I took the approach of reading the book phase by phase and then followed up with online presentations and quizzes. This is a FANTASTIC resource I would highly recommend it!! (Posted on 10/27/10)
Receive your ITIL V3 Foundations Certificate Quickly!!Review by Samantha H. Phipps "Words of Wisdom" (Texas)
I was looking for a way to become ITIL V3 Foundations certified in a very short time and this kit made it happen for me. It took me a week and a half to learn the material and pass the certification test. I couldn't do it without the assistance of the ITIL V3 Foundation Complete Certification Kit! I have recommend it to others that are achieving the same successful goal. I highly recommend this product if you are looking for positive results quickly!

Hats off to The Art of Service team they've done a fantastic job in presenting this information. The information was easy to understand, learn and apply.
(Posted on 10/27/10)
ITIL V3 Foundation Complete Certification KitReview by Jimmie L. Murray Jr. "Professional Project Ma... (Evanston, Il)
I purchased the ITIL V3 Foundation Complete Certification Kit 2009 Edition from Amazon a few months ago. I've been busy and had not gotten around to looking over the book. The week of April 4th I decided to finally review the material. When I purchased the publication I knew it had an online training component but it was a pleasant surprise that the publication allowed me to access a great online training portal that gives me free (yes free) access to training for a 90 day period. This training is very comprehensive and adds so much value to the publication. The online training is also well presented with a speaker and great presentation features. Getting access to the online training site was very easy as well. I actually had real people corresponding with me within minutes. Once I received the link I wondered how the Art of Service could provide such a service for free. I'm glad that I purchased the publication. All I can say is it is great and provides me with some added knowledge that I didn't have as a project manager about ITIL V3. Also, purchasing the ITIL V3 Foundation Complete Certification Kit 2009 Edition has opened my eyes to a valuable new site for me The Art of Service. (Posted on 10/27/10)
Foundation certificateReview by M. D. Judge (Hampshire UK)
The book and online course provide an excellant explantion & step by step guide to ITIL foundation level,
It is clear and concise an excellant training tool.
I recommend this to Anyone.

MJ
(Posted on 10/27/10)
ITIL V3 Foundation Complete Certification Kit- 3rd Edition: study guide book and online courseReview by Pamela M. Dampeer "Mahoghany33" (Doha, Qatar)
I have not completed the program, but it has been a great tool so far. I look forward to continuing the course and completing for my certification. (Posted on 10/27/10)
Karol (UK) Review by Much better edition
Much better edition than previous.
Clear useful information.
Will recommend as your core book.
(Posted on 10/27/10)
ITIL v3 Foundation Complete Certification KitReview by Vincent VIDAL "Vince" (France)
This book is very useful and very clear for a first approach of ITIL V3. Another point very important is that schemas are visible without problem. I rally recommend it to prepare the foundation certification.
I hope a French version for my colleagues.
(Posted on 10/27/10)
Great introduction to ITILReview by Biz Analyst
This book covers the basics of the ITIL framework very well. I have recommended this book to clients to help develop a common understanding of the ITIL framework. It is a great way to begin to learn about ITIL and to help get certification. (Posted on 10/27/10)
ITIL v3 Certification KitReview by Mr. Rupert Gladstone "Rupert" (Abingdon, UK)
Just what I needed to update myself with the changes to ITIL. Easy to follow. Ideal if you want to fit the work around your day job. Not yet tackled the exam, but sure that it will do the trick if I put in the effort. (Posted on 10/27/10)
ITIL V3 Foundation exam prep bookReview by Blue Belle (Sunnyvale, CA United States)
The Art of Learning online training presentations are concise and informative. They are organized and easy to follow. You'll like that each section is detailed enough but not overly long that you get tired or bored. You can study in as short or as long of time as you need/have. This makes it convenient for anyone who want to fit this training into an otherwise busy schedule! (Posted on 10/27/10)
Short and SweetReview by M. Sprague (Ottawa, Ontario Canada)
There's no wasted space with this guide. It's short and sweet and covers what you need to know to learn ITIL v3 Foundations and gain certification. Clocking in at a tidy 168 pages of material, used in combination with the online material, you're going to find this book easy to use and a valuable study aid. It's clear and includes lots of good diagrams and examples to help you master the material. (Posted on 10/27/10)
ITILReview by Nicolas Pelletier
I have bought the ITIL v3 Foundation Complete Certification Kit recently to study for the certification.
The study guide and online learning program is really good to understand all the about the ITIL V3 Foundation.
The online content is a pretty good and facilitated understanding the knowledged we read in the book.
All the reviews questions at the end of each module also help us understand all the complexity of the ITIL Fondation Certification
For me, this book is Highly recommended !
(Posted on 10/27/10)
ITIL V3 Foundation Complete Certification Kit - 2009 EditionReview by Rajarshi Ganguli "RG" (Fairfax, VA)
Excellent effort put in by professionals to create a framework to promote and facilitate discussion for structuring and providing IT services. I created my account as directed & downloaded the v3 kit PDF, this tracks more closely with the online presentation.

To get the most out this framework I have to constantly make an effort and be open to assimilate the language, the vernacular, and structure created by ITIL, otherwise I find myself getting into an imaginary debate with the authors about their definitions and layout of the diagrams. I find it best to put on my Consultant's hat as I read, listen and understand ITIL's point of view; just as I am supposed to do with my clients. As I dig deeper into the curriculum I am somehow reminded of James Martin and his efforts towards creating IEW (Integrated Engineering Workbench).

Using ITIL as a baseline by service, engineering and management professionals gives the team a head start by overcoming conceptual and common communication mishaps and get down to solving the real challenges facing the business organization.
(Posted on 10/27/10)
Superb ITIL v3 Foundation study guide!Review by firelli3000 (Swindon, UK)
I was originally considering splashing out to attend a training course, but thought I would give this self-study kit a go first. If you're looking for an ITIL V3 Foundation study guide, this will be the one! (Posted on 10/27/10)
ITIL V3 Foundation Complete Certification KitReview by SR Jackson "Steve J" (Berkshire)
This book and online course was very good, very well written and easy to follow. The course laid out the ITIL framework in a format which was concise which helped with preparation for the certificate. The test questions at the end of each section were well structured and a perfect way to gauge how the learning was going. I would recommend this book for anyone who is new to ITIL, the online resources and examples used in the book were very helpful. (Posted on 10/27/10)
Great Study GuideReview by Jeffrey Bruner
Recently I received a promotion to the Business Analyst world, I need a book that could get me up to speed with methodoligies for the IT side of things. So, I decided to get the most bang for my buck. I would learn about IT methodoligies and receive a designation to boot. This book, along with the web course, was exactly what I needed. It gave me the meat, I didn't have to search for it. I would highly recommend this book, if you are looking for the what you need to know instead of searching for what you need to know. It is definitely for all levels, as I am proof being a beginner. It was easy to understand, and that is important when you are talking about getting up to speed quickly on IT methodoligies. (Posted on 10/27/10)
An excellent self study resourceReview by B. Griggs (Atlanta, GA)
The combination of book and online training make the self study process quick and efficient for experienced IT professionals. The information is delivered in an easy to understand method and I think is well suited for the person just wanting to add the ITIL certification to an existing IT career. The underlying ITSM principles were explained well and continually reinforced throughout the training. I would highly recommend this kit if you are looking to improve your organization's IT through a good understanding of ITIL or if your a certification junkie needing one more. (Posted on 10/27/10)
The Art of Service ITIL CommentsReview by J. Rudy "J Rudy" (Seattle, Wa, USA)
As a PMP I found it necessary to expand my skillsets into the field of IT. After a brief review of different ITIL self study courses, I settled on "The Art of Service" ITIL v3 Foundation Complete Certification Kit. I found the course to be concise and a simplified construction for the IT novice, preparing for the ITIL Foundation Certification. Many other self study courses I have taken provided terminology explanations and/or acronyms exclusively in the glossary vs this course approach of defining terms within the body of the study, in addition to the glossary. In addition, "Example to Illustrate" was very helpful; this provided a possible application (real world) from the concepts presented. This course came with an On-Line presentation of the materials and followed the book layout. The Power Point included a speaker/presenter; he was clear and to the point. Final thought: I appreciated the many .pdf files to be downloaded for further information that may be required in the future to understand issues within the world of ITIL. I would highly recommend this self-study course to anyone wanting to understand ITIL's best practices and attempt certification. (Posted on 10/27/10)
ITIL V3 Foundation Certification - The Art of ServiceReview by Roberta Corsi "Roby" (Italy)
The guide covers all the arguments you need to really learn ITIL V3 Foundations. The online courses are very well done and language is comprehensible even for non English people: very well spoken.
Many pictures help to better understand the structures and the processes.
The experience with the vendor is great too.
(Posted on 10/27/10)
Excellent Study GuideReview by J. R. Siskind (Miami, FL USA)
I've been recently attempting to take my employer's in company ITIL training and the course is verbose, confusing and is spoken too quickly. To try and supplement my training I purchased the complete certification kit from the art of service. The kit consists of a study guide with access to an online course. This is an ideal way of learning the material as not only are you learning visually, and audibly through the online course, but you have the manual as a reference as well. The instructor has a delightful Australian accent which makes you want to listen due to his enthusiasm and intonation. The chapters are not overly long, and you are quizzed after each chapter. The quizzes are online like the real course, and your scores are tracked for your reference. I prefer this course enthusiastically over the one provided by my company. 2 Thumbs up! (Posted on 10/27/10)
A Key Tool for the IT ProfessionalReview by D. A Ratchford (Boulder, CO)
For those seeking ITIL accreditation or have already completed the ITIL certification - this kit provides a thorough guide to effectively implementing the framework. The recent changes to the ITIL V3 Foundation syllabus are covered in this comprehensive guide along with the new concepts and terminology. Highly recommended... (Posted on 10/27/10)
ITIL v3 Foundation Complete Certification KitReview by S. F. Simmons
I received my ITIL v3 Foundation Complete Certification Kit and dove into the book. Nice layout, easy to make your own flash cards for review. The key concepts were laid out clearly and were succinct. The Figures print quality could be better but the concepts reinforced the chapter's content well, if you are a visual learner. The "Terminology" list in each chapter will help you on the exam as will the Review Questions. Again for you visual and aural learners, the online presentation reinforces the key concepts. Review the text and online version to decide which is best for you to begin your studies - both are highly recommended. Reviewing the course content and then taking some of the practice exams found online will demonstrate the effectiveness of "ITIL v3 Foundation Complete Certification Kit". (Posted on 10/27/10)
ITIL V3 Foundation Certification KitReview by Ali Yallah
I recently purchased the ITIL v3 Foundation Complete Certification Kit from Gerard Blokdijk with IT Management Framework Educators and I couldn't be any more happier. Before and after the purchase I had questions which I sent by email to Gerard and he promptly answered every question I had. The material was also sent on time and it arrived in no time.

I find the book very helpful as it contains everything I need for the ITIL certification examination. I have read several books on the subject but this is the one that I find to be more comprehensive and covers each of the modules on the exam very thoroughly.

Thank you.
(Posted on 10/27/10)
ITIL v3 Foundation Complete Certification KitReview by itilguy123
I usually don't write a lot of reviews but this book is extremely helpful. The service was great, I received it in about 3-4 business days. Good book, great overall read, i would recommend this to anyone interested in the foundation level of ITIL. (Posted on 10/27/10)
Simple and UsefulReview by itilnovice
I wanted to study ITIL for a long time but the reading material on internet and elsewhere was not very helpful. I researched and found that this book is good. So, finally I bought this book few weeks back and I am glad that I bought this book.

It is very useful and explains concepts in a very simple way. All the chapters have real life examples (like the example of Internet Service provider in the Service Strategy chapter )that make it very easy to understand.
Also, questions at the end of each chapter make learning very easy.
This book is awesome and is a must have.
(Posted on 10/27/10)
fantasticReview by Xavier SIMON
Great book, very clear. I had the certification at the first try in only 2 weeks ! (Posted on 10/27/10)
A Great Overview!Review by Rokker (Strongsville, OH)
This was my first exposure to the ITIL Foundation information. The book and presentation material together made it very easy to understand. You can't beat this way of learning - especially when it is this affordable! Highly Recommended. (Posted on 10/27/10)
Art of Service ITIL KitReview by don schilling (milwaukee)
The combination book and online materials provide a great method for clarifying the many layers of ITIL. (Posted on 10/27/10)
Excellant review materials!Review by Another End User
I have found this material very easy to read and understand. Clearly written examples and explanations of key foundation principles. I am taking a course at work and have found this excellant for suplimental information as well as helpful in clarifying items covered at work for which I needed some additonal clarification. Quite good, I would highly reccomend to others pursuing their certification. (Posted on 10/27/10)
ITIL cert book and online courseReview by jasongalexander
I purchased the ITIL V3 Foundation Complete Certification kit and it arrived several weeks ago. Registration for the online content was easy. Im about 1/4 of the way through it and the online course is great -- self paced, short segments, interesting to follow. Allows you to go back and re-review online content as long as you are within your subscription period. Online follows the same material of the book without following it exactly so they complement eachother well. Ive been going through them concurrently, but others have posted they prefer to go through one completely then the other. (Posted on 10/27/10)
Well prepares you for the examReview by Stephen
I have some experience working in an organization that provides IT support services, and was interested in ITIL certification. It turned out the company had an extra voucher for the ITIL v3 Foundations exam -- the catch being it expired in less than a month. With limited time and funds for preparing I found the Complete Certification Kit to be a good match for what I needed.

I primarily used the online modules, review questions, and sample test to prepare. I used the text to cover subjects I got wrong while doing the review questions.

The kit does what it is designed to do very well -- prepare you for the exam. I passed with an 87%.

The kit will also give you a good introductory overview of ITIL/IT service management.
(Posted on 10/27/10)
I Passed the First Time!Review by Jeff Owen
Certification tests can be daunting for anyone. Being well trained, fully informed, and practiced is your best tactic for any test; especially one as broad as the ITIL V3 Foundation. The Art of Service's "ITIL V3 Foundation Complete Certification Kit" provides everything you need to learn the basics of ITIL and feel confident that you'll pass the Foundation test. Utilizing both hardcopy and online instruction (with plenty of additional downloads), this course enables you to proceed at your own pace and schedule. You can easily repeat sections, quizzes, and practice examinations until you are confident that you have mastered the information. Both the book and the web-site are easy to navigate and use a typical table of contents to aid you in quickly finding the content you're looking for. Immediate feedback for the online quizzes helps you focus on learning and mastering the individual subject areas. Available downloads offer additional study material and a practice examination simulating the certification test. The site also contains a FAQ page and e-mail address where you can submit questions.

Using this course I was able to easily pass the test by a large margin on my first attempt. I enthusiastically recommend this book/course to anyone seriously looking to pass the ITIL V3 Foundation examination.
(Posted on 10/27/10)
ITIL V3 Foundation Complete Certification KitReview by Neems
After taking an online course with another vendor. I found myself still not fully grasping ITIL V3 terminology and Ideology. I had already signed up for the certification exam and needed additional knowledge. After reading reviews I decided on the ITIL v3 Foundation Complete Certification Kit, Between the book and the web instruction, (which BTW was MUCH better than the previous online course I had taken at $698.00) I was able to pass the exam with a 92%. This was with only 3 days of training before the test. I highly recommend ITIL V3 Foundation Complete Certification Kit, if you want to not only pass the ITIL V3 exam, but fully grasp and understand its function. (Posted on 10/27/10)
Fantastic, well organized course materialReview by Jace
I highly recommend this complete certification kit for ITIL v3 foundation! The Art of Service website is very well organized, nicely-planned and very user friendly to kick-start your training. The flash presentations were very thorough, descriptive and to the point; also providing real-life scenarios to ensure comprehension. The transition into each module of ITIL was very smooth and well documented/displayed. I also enjoyed the Australian accents, seeing that I'm a Canadian. :)

Upon completing the on-line course, I also read the book - back to back to ensure I had a grasp on the concepts. Within one month (as I took my time), I wrote the exam and passed it without a doubt!! I could easily have completed this course and book within 2 weeks. A wonderful feeling of accomplishment! I will most definitely purchase further training material from The Art of Service - Thanks!
(Posted on 10/27/10)
Most up to date and comprehensive informationReview by Vicki
I highly recommend this complete certification kit for ITIL v3 foundation! The Art of Service website is very well organized, nicely-planned and very user friendly to kick-start your training. The flash presentations were very thorough, descriptive and to the point; also providing real-life scenarios to ensure comprehension. The transition into each module of ITIL was very smooth and well documented/displayed. I also enjoyed the Australian accents, seeing that I'm a Canadian. :) (Posted on 10/27/10)
A good companionReview by ivora@venture-finance.co.uk (Sussex, England)
The combination of printed and online resource is perfect if you find sparing the time for an off-site ITIL course difficult, and everything is achievable at your preferred pace. The materials are clear, concise and easy to use. I would strongly recommend this approach, and this product, for the busy ICT practitioner. (Posted on 10/27/10)
Good both as an introduction and as a certification kitReview by vb40 (London)
I had some exposure to ITIL v2 practices but was not certified, and v3 was entirely new for me before I got this book. In combination with the online course which you are entitled to enroll if got the book, it is an introduction to ITIL v3, and a preparation tool for the exam. In addition to this kit, I used ITIL® V3: A Pocket Guide (ITSM Library) and materials freely available on the Internet. The toolkit pointed out on EXIN as an examination body but I booked an ISEB exam as it was, well, a few quids cheaper, and as ISEB is a well recognized UK based institution. Got 35 out of 40 so the kit really worked for ISEB and for me. (Posted on 10/27/10)
great introduction to ITILReview by stephane_l
I have found the information to be clear and concise, which helped in memorizing keep concepts. (Posted on 10/27/10)
Excellent - I passed the exam yesterdayReview by hbravo
Hi:

The ITIL v3 Foundation - Complete Certification Kit is an excellent source for those who want to start learning ITIL v3 and want to pass the Foundation exam.

Probably the book needs to be improved, but the online course was really user-friendly, cool material and well organized.

All chapters (modules) come with questions at the end, and also a preparation exam that includes all topics.

I really enjoyed this course! Try it by yourself. And great news: I passed the EXAM... (Posted on 10/26/10)
Online ITL Foundation TrainingReview by Kevlonsdale
This ITIL foundation online course was excellent. The content was clear , concise and easy to use. The instructions were straight forward and Amazon were extremely helpful. (Posted on 10/26/10)
ITIL v3 Foundation Complete Certification KitReview by JonH
The ITIL v3 Foundation Complete Certification Kit was tremendously helpful in assisting with getting ITIL v3 Foundation certified in the first attempt. The book and the e-learning were both very helpful. I will defintely be going back for more. (Posted on 10/26/10)
ITIL V3 Foundation - complete Certification KitReview by RioMac
This book and online course laid the ITIL framework out in an easy to learn format. The corporation I work for is in the process of implementing ITSM (ITIL based). This ITIl V3 Foundation Kit enabled me to come up to speed in three weeks. I am now considered a "Subject Matter Expert", thanks to the online course and book. I would recommend this book for anyone who is new to ITIL, the online resources and examples used in the book were very helpful. (Posted on 10/26/10)
Did not intent to purchase this kit but glad I didReview by T. Ferrara
I knew I wanted to take the ITIL Foundation exam and I also knew I wanted to earn PDU's in the process to apply to my PMP Certification. So initially I purchased an online class, painstakingly went through all of the modules and testing and completed the program to earn my stinky 13 category 3 PDU's. But having done all of the work in earnest I still did not feel I had a solid command of the material and felt I needed help.

So I did a simple search on Amazon and immediately noticed the ITIL V3 Foundation Certification Kit from "the art of Service" and was glad I did. I got the book and access to the online training modules and quickly realized this was the right solution for me. The book is well organized and presents concepts and facts in a simple yet effective way . . . far and away better than the original on-line program I purchased. But more importantly, the online modules that come with the kit are enjoyable to listen to and relate well to the testing material. Along with the book, the narratives and the testing you also get access to some very helpful handout type material . . . the kind of stuff that you are likely to keep and reference in the future. To round it all out the book and web site gives you details on how to apply for the exam. I was also pleasantly surprised to read that I get 18 Category 4 PDU's now that I passed the exam.

Net, net the Certification kit is well worth the money and I should have done this first and saved myself a whole lot of time, money and aggravation with the competition. But more importantly, the book and all of the various materials available are sufficient to pass the exam. When combined with some of the other free test material out on the web the ITIL Foundation Certification Kit is great stuff. (Posted on 10/26/10)
Suits my style of learningReview by Matt Loew
I have been in IT for a little over ten years now, mostly working as a network administrator. I'm now interested in furthering my career and among the many skills needed for a Director of IT or a CTO of a small company is having knowledge and experience with ITIL management framework.

After the reading the study guide and then viewing the first couple of chapters online, I knew this product suited my learning style. I retained the information well enough after the `first read' that I was passing all of the online tests. The online site is set up very well and easy to navigate. I would agree with the other reviewers about finding more exam sites to challenge you even more.

I would definitely recommend this to anyone wanting to pursue the next step of your career. (Posted on 10/26/10)
ITIL Certification KitReview by KH
I highly recommend the ITIL Certification Kit. The information is presented in a format that either the advance or novice professional can comprehend. When you purchase this certification kit you are not only getting great study information but access to other professionals that are either preparing for their certification or who have already passed the exam. Additionally I have been pleased with the customer service received. Someone has always responded to my questions/concerns in a timely manner. (Posted on 10/26/10)
ITIL V3 certification KitReview by Ken
I am learning about ITIL in my Master's degree program, and picked up this book for my class. This book has been great at explaining what ITIL is, where is came from, and how to use it. The book is very plain and easy to read. However, the online site has a lot more material than the book. Just the material on the website far out weights the material in the book. Anyone who want to learn about ITIL and obtain the certification, this is will worth the purchase. I will be obtaining this certification once I complete my Master's degree in a few weeks. This is something any IT professional should learn about it. It will help you understand your part in the big picture of the IT world at any company. (Posted on 10/26/10)
Excellent quality and valueReview by Humberto F Guihurt
I did extensive research before settling on this book and elearning course. It was comprehensive and interesting. Moreover the price was right. The tools on the website that accompany this book are well put together. I look forward to taking the test and will keep you posted on results. (Posted on 10/26/10)
Excellent book and elearning courseReview by Victoria A. Colon
I truly enjoyed this book and elearning course. It was comprehensive, well, written, easy to follow, and the price was just right. You can't beat this value. It was interactive as well. There is only one practice test so I recommend that you complete additional practice tests. (Posted on 10/26/10)
Truly exceptionalReview by Genevieve

This is the first time I have experienced exceptional online customer service. I am truly impressed with the Art of Service. Thank you for all of your help.

Have a good rest of the work week!

Genevieve (Posted on 10/18/10)
Very useful dan precious oneReview by Budi Aditiawarman
The book is very useful and precious one. IT can help me a lot to understand the ITIL and to pass the exam, and moreover to discuss with my friends and hence they got enlightenment about ITIL...!
This is a great book to be read. And don't forget to attend the online training about this material.
-Budi A-. (Posted on 8/12/10)
ITIL V3 Foundation Exam Preparation from The Art of ServiceReview by By Bertrand Vabre (NJ)
I found the content of the online course to be top-notch. Following the advice of someone who reviewed this product previously, I started with the online course, and repeated the process twice more, then I read the booklet provided to reinforce the learning. After having done so over the course of 2 weeks, I took the exam at a Prometric Center and passed with an 85( 65 is the passing grade). Considering that an ITIL Learning Center near me (New Jersey, US) was aksing $1,500.00 for this course, and that I paid less than $80.00 for the booklet on Amazon (which allowed me to follow the online course over the Internet), I would say this was a very good investment and the content and presentation of the online course to be excellent. I was less impressed with the booklet itself, but the combination of the two led me to pass this exam on my first attempt.
I would recommend this Toolkit to anyone interested in pursuing ITIL V3 Foundation Certification.
(Posted on 7/16/10)
ITIL V3 Foundation Certification - The Art of ServiceReview by By Roberta Corsi "Roby" (Italy)
The guide covers all the arguments you need to really learn ITIL V3 Foundations. The online courses are very well done and language is comprehensible even for non English people: very well spoken.
Many pictures help to better understand the structures and the processes.
The experience with the vendor is great too. (Posted on 7/16/10)
A great way to prepare for ITIL V3 Foundation certificationReview by By Mike Phillips (North Carolina, USA)
This book and online course provides everything you need to complete your ITIL V3 Foundation certification. Before taking the course, I had not received any formal ITIL training and I scored a 37/40 on the examination. I am very very pleased.

I recommend taking the course before reading the book. Be sure to complete all sample tests and use the book as a study guide before taking the test. (Posted on 7/16/10)
Excellent Study GuideReview by By J. R. Siskind (Miami, FL USA)
I've been recently attempting to take my employer's in company ITIL training and the course is verbose, confusing and is spoken too quickly. To try and supplement my training I purchased the complete certification kit from the art of service. The kit consists of a study guide with access to an online course. This is an ideal way of learning the material as not only are you learning visually, and audibly through the online course, but you have the manual as a reference as well. The instructor has a delightful Australian accent which makes you want to listen due to his enthusiasm and intonation. The chapters are not overly long, and you are quizzed after each chapter. The quizzes are online like the real course, and your scores are tracked for your reference. I prefer this course enthusiastically over the one provided by my company. 2 Thumbs up! (Posted on 7/16/10)
Great ITIL Preparation PackageReview by By Ken Dillman "itil disciple" (Austin, TX USA)
I'd been looking for a convenient way to prepare for the Basic exam on my own at my pace. This product has all the pieces to do that and will remain a valuable resource even after I've completed the course. (Posted on 7/16/10)
A Key Tool for the IT ProfessionalReview by By D. A Ratchford (Boulder, CO)
or those seeking ITIL accreditation or have already completed the ITIL certification - this kit provides a thorough guide to effectively implementing the framework. The recent changes to the ITIL V3 Foundation syllabus are covered in this comprehensive guide along with the new concepts and terminology. Highly recommended... (Posted on 7/16/10)
A good tool for ITIL V3 Foundation certification studyReview by By Reviewer (USA)
As other reviewers have pointed out, the online course provides excellent coverage of the material required to undertake the ITIL V3 Foundation certification test. This material is well presented in a clear and easily digested manner. However, I would also point out that the accompanying book provides additional pieces of easy to find information that helps in answering review questions for specific topics not necessarily covered online. The book is also very easy to read. (Posted on 7/16/10)
An original way to learn a subjectReview by By M. Atkins "Marti" (London, England)
The subject for this material is a little dull to say the least so I'll focus on the book and supporting website rather than ITIL v3. The book has my favourite accessory for study material; plenty of blank space for my notes. The text is well layed out but diagrams are haphazard at best and give the impression of being photocopies from government leaflets.

The masterstroke is the on-line website and audio commentary with a discussion forum in the same place. Being time limited means that (personally speaking) I knew I had a dead line rather than "drift" through the material. This can be extended very cheaply if required. Make the most of the time slot by skim-reading before you start the on-line notes. You can still join the forum.

Tech support were quick to respond when I had a query and it represents good value when compared to training rather than just a book. (Posted on 7/16/10)
ITIL v3 Foundation Complete Certification KitReview by Kid
This book gives you what you need to know to (1) understand ITIL & (2) to pass the exam. The exam that comes with the kit (have to log into site to retrieve) is an actual exam & the questions on there were on my exam too. Read the book, do the practice questions, and the exam & you will be in good shape for the real exam. When I was ready to take the real exam, it only took me 20 minutes to complete. Good luck! (Posted on 7/16/10)
Good book & great online materialsReview by By BlueFear (England)
I bought this book a couple of months ago. I've already read through it and worked through the online materials. I've already done a few mock tests and feel confident to book my exam. I'll probably book my exam this week and just run back over the online materials for revision.

There's also a good sized online comunity on their web site. Some users will find this interaction with others helpful.

Anyone who already works in IT Support or Systems development will recognise a lot of the concepts detailed on the course. But I think its good to have your experience brought together as a formal qualification.

I would definitely reccomend this as a purchase. (Posted on 7/16/10)
ITIL kit it's the bee's knees...lol,Review by By Jeramy Bjorem "Jeramy Bjorem" (Albuquerque, NM USA)
Very good would recommend to anyone. I would give it a 5 star but there is nothing to compare it too. Very informative keep it up. (Posted on 7/16/10)
Great StartReview by By Daniel S. Mccleod (Des Moines, IA)
I am relatively new to ITIL and have to admit I was a bit intimidated to get started. I am happy to say though this book is well written and easy to understand and my studies are coming along nicely. (Posted on 7/16/10)
Good tool for certification prep,Review by By Asad Quraishi (Montreal, Quebec, Canada)
I recently wrote the exam after putting in close to the 28 hours of study recommended for the ITIL v3 Foundations certification. IMHO, near 95% of the questions on the exam are correctly answerable if you restrict your study to this material and do not delve into the actual ITIL publications. Although I've used the ITIl publications to implement processes in the past, I did not use them for this exam and still scored very well.

I whole-heartedly recommend this book for those interested in passing the certification as quickly as possible. The eLearning, which is a companion product with this book, is valuable but very boring. That's pretty much on par with the vast majority of eLearning available today, so I haven't counted this against the study material. (Posted on 7/16/10)
Book is good, online course is very goodReview by By bconj "bconj" (new jersey)
I bought the Kindle version of this book for reading while commuting. Text to speech is pretty good, not a robotic voice but sometimes reads as one long continous sentence. Content and examples are well thought out. Bookmark of terms and highlighting of intergral points makes it easy to read over and over to commit to memory as preparation exercise.

The online course was an excellent complement to the reading material. It was wonderfully presented and provides a new perspective while preparing for the test. I am considering purchasing some of their other products. Online course 5 stars, book 3 stars. (Posted on 7/16/10)
all you need for Foundation testReview by By A. Watanabe "AKA AK" (Oakland, Calif.)
This book gives you a short cut to pass the exam. The recommended way to make the best of this package is:
1: read the book
2: take the online course
3: take the online short test
4: read the book for review
This book offers you the minimum resources to let you pass the exam. If you really want to learn the depth of ITIL, then this book can be a good start. For any purposes, this book should be helpful for all the ITIL novice readers.

Good luck! (Posted on 7/16/10)
Certification SuccessReview by Rick Botts
I found both the book and accompanying online course to be well written, well presented, accurate, and very digestible. I would recommend this package for anyone wanting to prepare for the ITIL V3 Foundations exam, and think that this is a better route than the multi-day day live training courses. I appreciated having more time to digest this info. BTW, I just took the exam and passed easily (96). I would, however, recommend anyone preparing for the exam to do a search for other sources of practice exams. This package only includes one practice test and I found that taking several was helpful. (Posted on 7/16/10)

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