Customer Service Foundation Level Full Certification Kit - Complete Skills, Training, and Support Steps to Remarkable Customer Service

This is a nice and basic book about customer service. It's the type of book to carry around and read and refresh. I'm glad I bought it and frequently re-read it. The principles in this book are so easy to put into immediate action, you'll wonder why you haven't thought about this stuff already.
The things in this book cost little or no money, and even if they do cost money, you'll want to do them anyway.
Performing the principles in this book has become a hobby. It's fun, it changes the way you look at work.
At times I want to screw up orders, just to fix them! I can't beleive the attitude overhaul I've gained from this book.
I should state that my approach to customer service is unique in that I teach IT Profesionals how to provide better service to the users they support. However, this book is my most recommended resource on customer service for these, and any other, individuals. (Posted on 8/4/11)