ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition

This book gives you thorough information on ISO20000 standard and at the same time prepares you for the exam.

Along with the reading you can also enjoy online video presentations on the subject.

I am a great fan on theartofservice, the interest developed when I bought their book on ITIL v3 foundation and now moving ahead with iso20000 and hopefully will continue with other certifications as well. (Posted on 8/17/11)

This was my second "Complete Certification Kit" by The Art of Service. Like the first book (ITIL v3) this one contained some basic editorial mistakes but the content was well structured and easy to read. All in all a great study guide however it does not replace the need to obtain and study the official ISO/IEC 20000-1 and 20000-2 material. The eLearning Program, although not as closely aligned to the book as the previous one (ITIL v3), once again provided an excellent way to quickly and thoroughly review the content just before the exam.

With the ISO/IEC 20000 exam passed, I have now set my sights on another book in the series, Cloud Computing Foundation Complete Certification Kit. (Posted on 8/17/11)

Great Kit, the book is very pleasant and concrete, I read this book twice, once before certification exam and then i am goin back again to apply some concepts into my company, I hightly recommend this kit to profesionals looking to achieve ISO 20K certification an also as a great reference for project teams. (Posted on 8/8/10)