ITIL® V3 Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course - The ITIL® V3 OSA Capability Complete Certification Kit - Second Edition

I discovered TAOS while searching the web for an online provider of ITIL training, and I am glad I did. I wanted to take the OSA (Operational Support and Analysis) course since my job focused closely on change management and we were planning to launch new incident and problem management efforts very soon. I ordered the course and the exam prep. The course materials are nicely organized and specifically tailored to this certification. I especially like having a self-paced approach where I can study and review when and where I like. The sample questions and mock exam in the exam prep point out areas that need additional review and give you a sense of confidence when you walk into the exam room. I was pleasantly surprised at how easy it was to pass the exam on the first attempt.

I decided to continue down the capability path and have since completed and passed the RCV and SOA courses, also both on the first attempt. I am currently taking the 4th intermediate course (PPO) and am completely confident I will pass this one as well. It is very exciting to realize that achieving ITIL Expert certification quite within reach. (Posted on 2/27/12)

This is a great book. I read it just 3 days before my osa exam and really helped me in achieving my cert. The questions are very useful for understanding and also very similar to real exam. Thank you very much. (Posted on 10/29/10)

The complete package itself is an excellent reference for both exam takers and practitioners alike. The book contains all you need to learn about Operational Support and Analysis and at the end provides you with practice exercises to help you understand how to use what you have learned in solving issues within Service Operation. Its an excellent way to learn and prepare for your ITIL certification. (Posted on 10/25/10)

ITIL V3 OSA by ArtofService, August 10, 2010
By MrT -

Its not only about the exam though, there is a lot of knowledge to be attained from this. After going through the course, I have had so much light on what goes on at work. I know understand my job better, and how it all interlinks with the rest of the units and that has eased a lot of frustrations I would normally have had at work.

About the Art of Service

The Art of Service team was very helpful throughout my study. Always available for help and have great discounts on other products that can help you understand and pass ITIL courses. The online course, magnificient. I have saved more than 70% compared to doing the course in a classroom.

Try it, you will love it! coz I am going for the next course with them

Mr-T (Posted on 8/13/10)