ITIL® V3 Service Offerings and Agreements (SOA) Full Certification Online Learning and Study Book Course - The ITIL® V3 Intermediate SOA Capability Complete Certification Kit - Second Edition

This was my first course on the Intermediate capabilities track. The course material is well written with good online presentations. I got a pass first time, by the skin of my teeth, but that's down to me not this course. All aspects of the syllabus were covered in the appropriate detail for the exam. I do recommend taking the exam-prep option. The exam format is quite different to foundation and does require more prep than you get in this course. Not content prep, but familiarity with the type of question used in Intermediate tests.

I did use some other study material. Most was unnecessary and redundant as this course book covered the same stuff to the same depth. But I do recommend that anyone taking this course also get their hands on the core ITIL books of Service Strategy and Service Design (at the very least) (Posted on 8/4/11)

I recently bought this course kit as part of a pathway offering to reach ITIL EXPERT. I found this guide extremly helpful, since the exam actually takes content out of two ITIL core publications, Service Strategy and Service Design. Thus, before I started reading this guide i really did not know where to start. This book then helped me to focus on what is exam relevant and aided significantly in my studies (Posted on 8/4/11)

The book is fantastic !!! I only read this book for ITIL SOA exam and scored 92%. The topics of SOA in the book is nicely elaborated which will give you a thorogh understanding. The "Service Level Section" - SLA part of the book could be explained little bit more, but overall the is superb. 5 start for passing ITIL SOA exam. (Posted on 8/4/11)

ITIL V3 SOA Online Learning and Study book enabled me to pass my exam the first time. I am a service manager for AT&T and I have been able to use the concepts I learned in this course to improve quality. I am now enrolled in the PPO course. (Posted on 8/26/10)

I consider three factors when evaluating learning programs – effective use of time, price and knowledge gained. After considering various options, I purchased the ITIL V3 SOA Certification Kit and I’m glad I did. It provided me with the content to pass the exam on my first attempt. What’s not covered in the online course is provided in the study guide, which is well written and will be a valuable resource for future needs. I am now taking the PPO course and plan on using these products towards Expert certification. (Posted on 8/20/10)