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The Art of Service

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Self-Assessment Client Testimonials

I was completely impressed with the assessment's coverage of questions and processes. No matter which angle you take, it's in there. This made ease of use very impressive and very appealing. Not to mention the time saved in finding our to priorities with the dynamic RACI diagram. — GIS Data Analyst in the Government Industry

The self-assessment gives business units the power to explore their own processes and activities, create their own dashboards without IT involvement. We have a dedicated person running self-assessment workshops and many people just explore the data without data preparation efforts. — SVP in the Finance Industry

As a hands-on experience, the resulting data I've seen has been phenomenal. I wish all products handled data so smoothly and cleanly. — BI Leader in the Manufacturing Industry

Easy to learn, easy to use, gives us tremendous capabilities and insights. — CIO in the Government Industry

Using the Art of Service Self assessments, our analysts have been able to create products much quicker than before as well as to easily see different relationships and views of the organization. Connecting with disparate departments also allowed them to easily and quickly see new perspectives previously impossible or markedly difficult to assess. Learning how to use the product was pretty straightforward and our analysts picked it up very quickly. The Art of Service makes it easy with included examples, as well as offering other training delivery methods. — Sr. Associate in the Services Industry

The tool works great and the support is great when assessing processes and interpreting dashboards that could be intricate. — IT Specialist in the Government Industry

The Art of Service's Self-Assessments are extremely easy to work with, and have a variety of deployment options. — Director, EIM in the Healthcare Industry

Strong user community and online support offerings. Responsive sales and support organization. Forward thinking approach to customer needs. — CIO in the Government Industry

The tool is great for reporting and has really allowed effective decision making. — Associate Director, IT PMO in the Manufacturing Industry

The tool is easy to use and creates great dashboards. Visually appealing & understandable — Senior SharePoint Developer in the Government Industry

Really nice product, very powerful... support from executive level (above C-suite) — Project Manager in the Government Industry

Excellent vendor to work with — Sr Analyst-IT in the Healthcare Industry

The Art of Service representatives are available for questions and provide support. They don't 'nickel and dime' when it comes to answering questions or providing helpful resources. What doesn't work well is really on our end--prioritizing and using data and business analytics to drive business decisions, but my hope is that I will be able to use the self assessments to demonstrate the value of data and business analytics. — Enterprise Architect in the Services Industry

The assessments and the support and guides are helpful resources. I suspect many people, like me, would be able to ramp up faster with a The Art of Service Self-Assessment at our disposal. — IT Program Manager in the Services Industry

It was a deployment that our BI group managed without initial support from IT, which made it agile, quick and less expensive. We were able to self-teach everything from implementation to maintenance and support and build out. The vendor was helpful and easy to work with. — Director, Market Research in the Healthcare Industry

Streamlined procurement process. Easy to buy and implement. — Director of Analytics in the Manufacturing Industry

Great collaboration with vendor and consistent guidance to make us successful — Senior Manager in the Healthcare Industry

An amazing company that really cares about its clients. The developer team stays in touch with its clients to improve the product and the sales team makes sure that we have everything we need to succeed and isn't too pushy or aggressive. Overall a very good product from an innovative player in the space of business analytics. In addition to all that, getting The Art of service's Self-Assessments into our enterprise was smooth and efficient. — Senior Manager in the Healthcare Industry

Easy Execution, superb product, world class support. — Sr. Design Specialist in the Communications Industry

I like TAOS, I believe that it is the best BI tool on the market. For our use cases, it is perfect. Our users are enjoying to work with TAOS. TAOS allows us fast value, i.e. we bought a couple of self assessments and immediately started to generate reports and dashboards. Business users are happy to jump from legacy BI to TAOS. Everyone, loves the quality of the self-assessments outcome, data visualizations, interactivity and etc. — Business Intelligence Engineer in the Services Industry

TAOS's self-assessment was one of the most successful initiatives we have undertaken in recent years — Director of Information Technology in the Manufacturing Industry

We continue to be very happy with our investment. The introduction of TAOS into our organization has been transformative. Perviously we had used a more traditional BI tool, where IT had to do more of the heavy-lifting and the end-users were limited to slicing, dicing, and drilling. But TAOS enabled our more analytical employees to explore data in new ways and tackle more report creation on their own. We unlocked a thirst for data across the organization. The self-assessment initiative was widely recognized to be an enormous success in terms of its ability to foster data-driven decision-making and the core team took the top award at our annual President's Award dinner. Working with TAOS as a vendor is very pleasant. They have good attentive account managers who take the time to talk to you and offer a variety of suggestions. They put on very good training and their support is. — Manager, Portfolio Risk & Analysis in the Manufacturing Industry

The Art of Service has been very supportive at an end user level to help our organization and others ramp up with the product. What didn't work well was entirely due to internal lack of proper planning. — Sr. Manager - Business Insight & Analytics in the Services Industry

The Art of Service has been instrumental in increasing use of data for decision-making. It is simply the best self assessment visualization software available. Intuitive and highly capable. — Data & Analytics Team Lead in the Miscellaneous Industry

The Art of Service is worth your time. Great product, great experience — Sr. Manager in the Retail Industry

The value of information we get from the self-assessments has allowed us to create value-add dashboards our senior management and executives have found very useful in answering questions and revising critical business processes. We have also given our power business users the ability to analyze their own data which in turn helps my BI Team focus on providing complete and accurate data extracts and supports our theme of "Self-Serve Analytics." I highly recommend The Art of Service to all my colleagues who are trying to make a decision on which BI data analytics and visualization tool to purchase! — Data Warehouse / BI Architect in the Communications Industry

The complete process from procuring the product to getting started and help from the vendor was very collaborative and positive. Ease of use is great and there is enough documentation available to troubleshoot issues. — Vice President in the Finance Industry

Overall everything has been great and everyone has been completely knowledgeable and helpful — ISS Support Specialist in the Retail Industry

Our experience has been good. A primary reason we chose The Art of Service was good vendor communications and follow-through during the sales process. Many of the other vendors we evaluated provided a poor sales experience. The Art of Service's self-assessment has a great user interface and is easy to use out of the box for non- and technically minded individuals. Comprehensive self-service support is available online. Overall, we have been happy with The Art of Service — Director, Database Operations in the Education Industry

Very fast implementation. Easy to start using the self-assessment. — Service Owner, Business Intelligence in the Manufacturing Industry

The Art of Service's self assessment works very well and provides significant visual analytics on operations to our end users. — Manager, IT Clinical Systems in the Healthcare Industry

Amazing that it's possible for non-IT folks to be able to implement such a productive tool. — Analytics Manager in the Services Industry

Very visual and easy to use. Implementation was easy. Highly Recommended. — PMO-Data and Analytics in the Media Industry

In a matter of minutes, you can have basic reports working with few effort. Non-IT users can use The Art of Service's self assessment without IT support, they are really autonomous.— BI Architect in the Energy and Utilities Industry

The Art of Service works for us well. It is suited to presentations of data that lend themselves to visual representation, and for presentations of tabular information. If the audience wants to engage with the information in a spreadsheet, this is the solution, and if the audience is looking for brevity and easy access, The Art of Service's self assessment does this very well. — CIO in the Education Industry

The Art of Service's self-assessment has worked great for us. Ease of use and end user adaptability have been the key success factors. — BI Practice Leader in the Government Industry

The Art of Service's self assessment has been a powerful dash-boarding tool. I have created powerful dashboards that have helped our business run more efficiently and effectively. — Analyst in the Finance Industry

The Art of Service has proven to be the right decision for our company. We needed a product that was going to service everyone from Data Scientist to self-service non-IT data consumer. The Art of Service's self assessment has been proven very easy to use and demand is surging through word of mouth within the company. Training from The Art of Service has been proving to be among the best we have ever used. Technical support has been very responsive to every thing from basic issues to advance enterprise data integration. The Art of Service Dashboards have made data within the company much more widely available with insights available to an order of magnitude consumers. The roadmaps that The Art of Service provides match the needs we have for more self-service and higher performance. The Art of Service executives have demonstrated they are very interested in being long term partners with a large enterprise implementation. — IT Program Senior Manager in the Manufacturing Industry

It was a great experience working with The Art of Service. The self assessment was very helpful and provided many learning opportunities for our organisation. — Business Intelligence Platform Manager in the Miscellaneous Industry

The Art of Service has provided great service and this has created great opportunity for myself and others in our organization. — Senior Business Intelligence Dev/Analyst in the Finance Industry

After a tool eval of various dash-boarding technologies, The Art of Service's self assessment was our preferred solution. It was nice to see our choice validated in the self assessment outcomes. — Sr Business Intelligence Engineer in the Services Industry

The Art of Service has been valuable partner and effective with their engagements. — CIO in the Government Industry

The Art of Service needs no review; it's the best-in-class self assessment data visualisation tool and if you're looking for a tool that's very easy to adopt for analysts as well as business users then The Art of Service is the easy choice. There is no learning curve to be successful with The Art of Service dashboards, and it works well with no data prep. — Business Intelligence Analyst in the Government Industry

The visualisations speak for themselves, very powerful! We also did a side by side comparison with an in-house tool and there was no comparison. — Vice President, Business Intelligence & Client Analytics in the Manufacturing Industry

Our initial rollout of The Art of Service's self assessment has added significant value across multiple functional areas. We are extremely happy with the end product. We've begun training teams of super-users within the organization to make this a self-service analytics tool and adoption has been strong across all levels of the organization. — VP Financial Analysis and Insights in the Transportation Industry

The Art of Service's self assessment allows us to make analytics available to all users with our environment while maintaining appropriate security. — Analytics Consultant in the Finance Industry

Great product. Easy to use. — Global Head - Enterprise Information in the Manufacturing Industry

I have worked with many different technologies. Many of these companies need to study how The Art of Service supports their customer every step of the way to ensure a smooth deployment and continued success. — Sr. Domain Application Architect in the Manufacturing Industry

The Art of Service was very helpful in guiding us through the self assessment process. We are now deploying audit dashboards to our management team on a regular basis with very positive feedback. — Internal Audit Manager - Data Analytics in the Miscellaneous Industry

The Art of Service self assessment reporting is exceptionally good. Out of box report creating was a great help to validate 'What/if' analysis. Data security was paramount factor and it was very well managed by The Art of Service — IT Director in the Retail Industry

Overall, its an easy tool to use and setup — Director UI/UX Front End Development in the Media Industry

The Art of Service's self assessment is a strong product with topics in many areas. I'm very happy with it for developing dashboards and for internal analysis. — Analyst in the Healthcare Industry

The Art of Service's self assessment has proven to be an excellent tool for getting the information out of the organization and into the hands of project managers. It was easy to get started, but the product also has the depth of functionality to keep us learning and innovating for years. — Business Intelligence Manager in the Education Industry

We have been using it for all of our presentations, internal memos and dashboards. The Art of Service has already been a hot topic for our company and other departments are looking to adopt it as well. — Analytics Manager in the Retail Industry

Great product ease of use for anyone to create visual and drill downs reports and deploy numerous Dash Boards in minutes. The team was able to formulate trends analysis that resulted in a clear path of actions for us. We were able to navigate beyond the obvious questions and answer the more complex questions will little effort. The product adoption was excellent resulting in a relative short ROI. — Technical Solutions Senior Manager in the Finance Industry

Simple to install and stand up for a small enterprise. Happy with integration with existing tools and processes — Director, Marketing Strategy in the Services Industry

Rich visualizations can be created by using The Art of Service's self assessment. The best thing is its ease of use. The Art of Service covers many different areas without any advanced setup and can visualize larger data sets. It simplifies data evaluation. Analytics pane helps to find more insights from the data. It is a relatively low cost solution when compared to other BI tools. — Senior Business Analyst in the Finance Industry

Management consultant teams need to develop a number of hypothesis, test them, select promising ones and keep refining them. Because the project time is very limited, it is of significant advantage to shorten the iteration of hypothesis development and testing, which is exactly what The Art of Service is great at. In most cases The Art of Service is 10x faster than our in-house tool to test a hypothesis on moderately complex questions, and it becomes an essential part of analysis work flow for most projects I've done recently. — Project Leader in the Services Industry

The Art of Service's self assessment was able to automatically detect key issues from multiple questions and prfioritize, without needing users to choose. Provides visually rich graphs and widgets to present the information more clearly Vendor support is great. — VP, BI & Analytics in the Finance Industry

Solid product for explorative data visualization, with variety of filtering, maps, drill through reports visually appealing and instantly available. Desktop product was easy to install and deploy reports within a short time period. Opened up a new world of interactive interpretation of data, rather than static reports delivered 1 x month. — Sr. Data Analytics Consultant in the Services Industry

Love using The Art of Service's self assessment, it's user friendly and able to do so many complex visualizations. Great support as well. — Data Analyst in the Finance Industry

The product is the most versatile, open and adaptable with endless opportunities for integration and visual analytics — Business Intelligence Analyst in the Government Industry

Working with The Art of Service was very straightforward. We were able to complete the initiative without any hand holding. The implementation was self-driven, knowing that The Art of Service was there if there was need for help. Given our knowledge with BI tools, this transferred well with use of The Art of Service's self assessment. Also, their offering made the initiative costs-effective lowering overall cost of ownership for the solution. — Managing Principal in the Services Industry

The Art of Service has been a a great partner/vendor from the first day on. They provided us with all the necessary information during the decision making process just the same day they were requested. Implementation was done internally only, but The Art of Service supported when best practice guidelines were needed. We're still happy with the product and didn't regret our decision so far. The Art of Service keeps updating and developing it's tools on a regular basis, offering new functionalities and support services. The Art of Service's self assessment comes with all the functionalities that are necessary for our daily work. — Product Developer in the Services Industry

I've been using The Art of Service for 7 years and I've always loved the their products. It makes me a more efficient employee at any company I've ever been employed it. I always buy a self assessment when I start a new position. — Director of Analytics in the Manufacturing Industry

Product has met all functionality we have expected. Time to go-live was short and we found working with The Art of Service very fluent. — Project Manager in the Services Industry

Great experience thus far with The Art of Service. Easy to implement, powerful BI capabilities, great visualizations, and very user friendly. Thus far there hasn't been a need or desire to receive additional training or support from the The Art of Service team. — Senior Consultant in the Services Industry

Creates amazing dashboards for business insights with ease of creating complex dashboards utilizing big data from across the organization. — Data Analytics Manager, Marketing in the Finance Industry

Implementation was smooth and The Art of Service was leveraged for an immediate value add. — Director Business Intelligence & Analytics

Responsive, knowledgable, professional. Highly recommend The Art of Service — Business Analyst in the Finance Industry

Creative solutions offering, Complex solutions can be created relatively easily, hardly any learning curve. Great tool that allows creation of creative and in-depth solutions faster to tell a Story! — Supply Chain Engineering Manager in the Transportation Industry

Significant ease of use, widespread user adoption, happy user community. The best self-assessment tool there is. — Business Analyst in the Transportation Industry

Has greatly improved our ability to publish and distribute analytics content to end-users — Director, Business Intelligence, IS in the Healthcare Industry

The Art of Service support is excellent. Typical response time SLA I have found to be in minutes and the follow up to ensure success post solution support was pro-active resulting in strong satisfaction and positive client experience. — Business Operations Manager in the Services Industry

Superior Visualization engine; Statistical thought process already incorporated in the viz architecture; easy to use and easy to deploy; the ability to outthink and rethink problems in the BI space. Their BI vision is better than any product in the market. Easy to Use, Understand and Deploy — Product Director in the Services Industry

Great support, creative solutions for very specific requirements. The Art of Service support was quick to supply the resources we needed to successfully advance our implementation and ultimately succeed in deploying both outward facing analytics, as well as internal analysis dashboards for enhanced decision making. — Business Intelligence Analyst in the Finance Industry

Visual analytics brought lot of value to the organization. Creating a dashboard was relatively easy. — CIO in the Government Industry

Great tool for creating dynamic dashboards. Produces terrific results. The Art of Service is excellent — Senior Advisor in the Government Industry

Quality product that is very well received by business users. Easy to work with and easy to deploy. — Strategic Architect in the Finance Industry

End users are pleased with the outcome of the implementation. — Director of Corporate Systems in the Manufacturing Industry

Excellent. Very pleased with ease of use and ability to self-assess across the board for scaleability. Option on table for higher level management to move to The Art of Service and use all their self-assessments as users increase in my organization and at sister organizations.— Data and Analytics Lead in the Government Industry

The Art of Service has shown an excellent ability to listen to feedback, evolve their products and execute. Overall and in comparison to some of The Art of Service's BI peers, the The Art of Service 's self assessments are easy to use both for IT professionals, data analysts and business end users. — Medicines Development IT Architect in the Manufacturing Industry

A Picture is Worth a Thousand Words. Provided us with a means to readily produce a visual representation of the discovered data. — CTO/ Business Architect in the Government Industry

Time to realise data insights was extremely low. — CIO in the Construction Industry

Well, I have been using The Art of Service's self assessments just for a few months and I'm impressed how easy it is to create cool visualizations, and RACI roadmaps. Also, is one of the best tools to create dashboards using Big Data. — CIO in the Construction Industry

Excellent customer service, superior product with best-in-class ease of use and functionality in key areas of evaluation. The tool's outcomes were able to integrate easily with our key processes and perform well. — BI Developer in the Finance Industry

BI Tool moving at the speed of customer and exceeding expectations. it has all the professional-looking graphs and KPI plus more like roadmaps that was inherently harder to get with other tools and easy to integrate with other BI tools. — Sr Project Manager in the Healthcare Industry

Implementation was smooth. Business users love it. — Dir. Digital Analytics

Very easy to use tool. — Global Analytics Solutions in the Manufacturing Industry

The Art of Service is AWESOME, it makes being an analyst fun. love it. — Sr Manager, Data Analytics in the Communications Industry

the friendliest support staff, makes us feel totally supported every step of the way. Easy to use, and great support infrastructure. — IT Executive in the Services Industry

Visualizing data will be critical to information driven decisions - The Art of Service is a leader. Ease of use, flexibility, improved time to market for information decisions, user experience and adoption all contributed to a high ranking of the The Art of Service self assessment products. Pre-existing deployments and knowledge of The Art of Service was also a contributing factor in the decision. — Technical Director in the Transportation Industry

Wonderful user and sales experience. Excellent sales and product support. The The Art of Service team has gone above and beyond to help ensure that we are getting more than we expected out of the tool. The product is extremely user friendly and is helping us to put information in the hands of those who need it, quickly and reliably. — Executive Vice President, Supply Chain in the Manufacturing Industry

It is very user-friendly and easy to use and get results. We have found the support response to be excellent. They will reach back within hours. — Director Process Improvement and Analytics in the Healthcare Industry

We have had great user feedback and the engagement levels have been high. In one particular use case, we were able to leverage The Art of Service's self assessment to deliver a BI solution in 2 weeks time that used to be done manually by the business users and took them 40 hrs of effort every month. The Art of Service was a key enabler in our goal to achieve a more agile and nimble BI delivery and deployment. — Manager in the Manufacturing Industry

Powerful tool that is simple, to use and users with Excel skills were able to pick up the desktop tool quickly. — Manager of Strategy & R&D in the Finance Industry

Fantastic! The Art of Service is well worth your time and money. — Director, Enterprise Architecture in the Finance Industry

We made more progress with The Art of Service in 6 months than in the previous 2.5 years with another, much more expensive product. Install, deployment was flawless. Availability of training was awesome. — Senior Manager of Business Intelligence in the Government Industry

Great product, easy to use, just as advertised. Great tool for analyst and easy to share with business. — Manager in the Finance Industry

The Art of Service has a product that has the best bang for our money with ease of use and implementation. Great value for the cost. — Director, Architecture & Analytics in the Finance Industry

This gave us our success story in implementing Self-Service Data Discovery. Excellent product for business user's self service. — Architect - Business Intelligence and DW in the Finance Industry

The Art of Service self assessment is a useful tool for Analytics and in creating Dashboards. Excellent visual tools. — Sr Software Application Engineer in the Finance Industry

The Art of Service self assessment - the right tool for rapid end user adoption. Easy to learn. Every time I do an internal demo the audience is 'wowed'. — Senior Manager, Quality Systems in the Manufacturing Industry