Service Catalog Research Collection

The Art of Service seeks out the best premium tools, training and information products to help our clients optimize business technology and maximize their personal success. Check out this recommended Service Catalog Document Collection to see how it can improve your organizational efficiency, expand your company's bottom line and enhance your career.

This Service Catalog Collection contains Tools and templates to help you make decisions, manage processes and implement projects: Best Practices research files and implementation documentation covering definitions, adoptions, impact, benefits and vendors.

This Service Catalog Collection consists of PDF files PLUS all files are also included in plain text format as well for ease of use. On top of this, all the text files are easily accessible on iPad, iPod touch or iPhone - an extra ePub formatted document of all the files is included in the Service Catalog Collection.

The Art of Service works with our vendor partners to provide informative white papers, research materials and webcasts on a wide variety of important business technology topics. We feature these valuable IT resources in this Service Catalog Collection.

In this Service Catalog Collection you'll find white papers and research on issues related to Service Catalog covering definitions, adoptions, impact, benefits and vendors.

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Metadata Details of the files included in this Collection:

• 19B02-Quinn-Service catalog.pdf Lawrence Eng 25/05/2011 4:39:52 AM 
• 46-service-catalog-manager-responsibilities.pdfService Catalog Manager Responsibilities The responsibilities of a Service Catalog Manager in IT Service Management. 25/11/2011 1:00:04 AM 
• Service Catalog Service Catalog Manager Kai Holthaus 2009catalog.pdfSignificant Findings Myson J. Robles-Bruce 21/10/2008 4:31:04 AM 
• 197155.pdf 12/03/2011 4:23:35 AM 
• Agile-Service-Catalog_AZ-ITSM-Summit_20111020.pdfPowerPoint Presentation Jason Rosenfeld 29/10/2011 1:44:10 AM 
• apps-admin-service-catalog.pdfapps-admin-service-catalog teresa 25/06/2011 2:02:01 AM 
• Archive_Catalog.pdfMicrosoft Word - Archive_Catalog.doc lsaldana 15/11/2011 6:53:53 AM 
• book-1.pdfOAAIS Service Catalog 01/04/2008 6:49:57 PM 
• book.pdfOAAIS Service Catalog 25/06/2008 2:45:21 AM 
• ca-itil-process-maps_223811.pdf 06/02/2009 1:37:02 AM 
• cs0668-newservice-cat-cloud-wp-0211.pdf 15/03/2011 6:49:19 AM 
• Example_Of_A_Service_Level_Agreement.pdfMicrosoft Word - Building Service Level Agreement Contracts.doc RSteinberg 09/06/2006 5:15:58
• AM  Fee_for_Service_Catalog_072009.pdf MH53_36211 20/07/2009 11:58:26 AM 
• FNAL_SLM_Policy_Process_Procedures.pdfMicrosoft Word - FNAL_SLM_Policy_Process_Procedures.doc admin 25/11/2011 8:38:15 AM 
• IDCP090831_mrw_svc_catalog_v9_01_09.pdfMicrosoft Word - mrw_svc_catalog_v9_01_09.doc mona.horton 01/09/2009 6:01:31 AM 
• it_align_cmdb_serv_cat_wp_214030.pdf 06/08/2009 5:35:20 AM 
• IT_Service_Catalog_Alphabetical.pdf khenderson 11/11/2011 1:39:56 AM 
• ITSM Service Catalog.pdfService Catalog Rick Leopoldi 20/06/2002 12:18:23 PM 
• ITSM_MIB_JAN2011_final.pdfITSM_MIB_JAN2011_final.ppt Ric Hunter 11/01/2011 11:53:49 PM 
• ITSM-MIB-MAR2011_final.pdfITSM-MIB-MAR2011_final.ppt Ric Hunter 15/03/2011 1:04:37 AM 
• K10 Service Catalog Lab.pdf Marc Guy 06/09/2010 6:11:50 PM 
• lah_svc_catalog_02_11.pdfMicrosoft Word - lah_svc_catalog_02_11.doc peggy.olson 02/09/2011 2:19:16 AM 
• Mainframe Application Hosting Service Catalog.pdfDoIT Service Catalog Amy Goggiano 28/01/2010 1:46:37 AM 
• PCoE-Service-Catalog-v-9.pdfMicrosoft Word - PCoE-Service-Catalog-v-9.doc admin 25/11/2011 8:37:37 AM 
• plainview17rev1.pdf 06/09/2000 3:07:28 AM 
• Process+Improvement+Cross+Divisonal+Team+Meeting+111208 admin 25/11/2011 8:42:08 AM 
• Server Hosting Service Catalog.pdfDoIT Service Catalog Amy Goggiano 02/11/2007 7:29:36 AM 
• service_catalog_cts__2006-05-11.pdfService Catalog CTS, 2006-05-11 Dobrick 12/05/2006 1:24:49 AM 
• Service_Catalog_Example.pdfMicrosoft Word - Service Catalog Example.doc RSteinberg 14/06/2006 6:24:40 AM 
• service_catalog.pdfMicrosoft Word - service_catalog.doc admin 25/11/2011 8:45:19 AM 
• Service_Catalogue_service_template.pdfMicrosoft Word - Service_Catalogue_service_template.doc admin 25/11/2011 8:49:09 AM 
• service-catalog-mgmt-pm_213400.pdfService Catalog Management: A CA Service Management Process Map CA 28/07/2009 3:56:13 AM 
• ServiceCatalog2010.pdfEnterprise Technology Services 2010 Service Catalog Marijo Brantner, Enterprise Technology Services, Department of Administration, State of Alaska Enterprise Technology Services 2010 Service Catalog 28/01/2010 4:40:40 AM 
• simplifying-access-to-it-services-service-catalog-vblock-wp-us-en.pdfMicrosoft Word - Service_Catalog_WP_Final_May.docx Mcdonn2 18/05/2011 3:14:12 AM 
• sla_criteria.pdfMicrosoft Word - SLA_Criteria_v1_3_Cleaned.doc kcullis 10/03/2009 3:00:48 AM 
• SM7_Service_Catalog_module.pdfLayout 1 CS10 12/11/2007 10:01:01 PM 
• tt_ITIL_Overview.pdfITIL at Cisco Jennifer Phelan, Ian Reddy, and Paul Dench ITIL at Cisco 19/06/2009 7:38:08 AM 
• Windows CalWebIIS SLA-FY2010-11-FINAL.pdfWindows CalWebIIS SLA-FY2010-11-WEB-FINAL Lori Brooks-Manas 01/02/2011 7:39:45 AM 
• WindowsServicesSLABronze042709_0.pdfWindows Services SLA-Bronze-WEB-042709 Lori Brooks-Manas 16/01/2010 4:33:36 AM

A quick look inside of some of the content:

- The Service Catalog 

To be both effective (reducing costs) and efficient (focusing on key business initiatives), IT organiza- tions must transform their service catalogs to align with key business needs and identify the critical technologies required to meet those needs. 

A mature service catalog helps the organization prioritize its IT spending by identifying which business services are most critical

- Transforming Service Catalogs

Transforming the service catalog requires both process skills, such as the ability to obtain clear answers from service owners about the value they get from their services, as well as software, such as the proper tools to identify, relate, track, and monitor the IT infrastructure.

- On integration of Service Catalog with CMDB

The integration of the service view, through an integrated CMDB and Service Catalog, allow for the visibility into the business service impact, the SLA and/or pricing impact on the change to that service as well as any potential impact to additional related CIs, services, or subscribed organizations.

- On Service Catalog Management

The Service Catalog Management process is responsible to produce and maintain the information contained in the service catalog on all services and those being prepared to be run operationally and ensure that information on agreed services are widely available to those who are approved to access it.

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