Service Catalog Standard Requirements
7 Sample Requirements:
If SLAs are already negotiated and reference the Catalogue for documentation of the service levels, how do you change service level in the Catalogue without renegotiating the SLA?
What percentage of user PCs and servers are included in a centralized software inventory/CMDB (configuration management database); which is populated by a software tracking tool?
What other departments, besides it, use service catalog as a means of publishing their services in your organization?
Do we have an understanding of customer usage of services and how this varies over time and is this part of our process?
What do you have in your service catalog and pipeline that maps to your organizations growth initiatives?
Can customers currently ask for service (request service) via a customer-facing Service Catalog?
Have we defined Service Catalogue Management's Challenges, Critical Success Factors and Risks?
Why Own The Service Catalog Self-Assessment?
The Service Catalog Self-Assessment will make you a Service Catalog domain expert by:
Reducing the effort in the Service Catalog work to be done to get problems solved
- Ensuring that plans of action include every Service Catalog task and that every Service Catalog outcome is in place
- Saving time investigating strategic and tactical options and ensuring Service Catalog opportunity costs are low
- Delivering tailored Service Catalog advise instantly with structured going-forward plans
All the tools you need to an in-depth Service Catalog Self-Assessment. Featuring 820 new and updated case-based criteria, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Catalog improvements can be made.
What Is In The Service Catalog Self-Assessment?
The Service Catalog Complete Self-Assessment Excel Dashboard
- Ensures you don't miss anything: 820 criteria in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants
- Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough Service Catalog Self-Assessment
- Is secure: Ensures offline data protection of your Self-Assessment results
- Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next
The Service Catalog Complete Self Assessment eBook version of the book in print
- Provides a convenient way to distribute and share among the participants to prepare and discuss the Self-Assessment
In using the Self-Assessment you will be better able to:
Diagnose Service Catalog projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
Implement evidence-based best practice strategies aligned with overall goals
- Integrate recent advances in Service Catalog and process design strategies into practice according to best practice guidelines
Assess And Define Service Catalog With This Service Catalog Self Assessment. Sample Questions From The Complete, 820 Criteria, Self-Assessment:
- Recognize Criterion: Consider your own Service Catalog project. what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
- Define Criterion: Service Catalogue Manager roles and responsibilities are defined and scoped
- Measure Criterion: Can we do Service Catalog without complex (expensive) analysis?
- Analyze Criterion: What other organizational variables, such as reward systems or communication systems, affect the performance of this Service Catalog process?
- Improve Criterion: Risk factors: what are the characteristics of Service Catalog that make it risky?
- Control Criterion: Is there a Service Catalog Communication plan covering who needs to get what information when?
- Sustain Criterion: How do we accomplish our long range Service Catalog goals?
Cost/Benefit Analysis; Service Catalog Self-Assessment Justification And Approval Tools:
Purchasing a The Art of Service Self Assessment will spur new ideas, fast track project strategy and advance your professional skills. We’ve developed a set of criteria that will aid in gaining approval and give you the ability to validate and review your Self-Assessment investment:
- Excluding hired consultants and advisors from top management consulting firms, internal Service Catalog Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.
Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee's annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.
- Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.
For a fraction of this the Self-Assessment will make you a Service Catalog domain authority.
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.
Get The Service Catalog Self Assessment That Will Make You A Service Catalog Domain Expert Now.