The start of the IT service life cycle, Service Strategy, is often the area that needs the most attention. In most organizations, however, attention is most often on the Transition and Operations steps because they serve to sustain the delivery of goods and services (that is, “keep the lights on”). Ironically, Transition and Operations usually involve well understood processes that describe how things should be done. Service Strategy, on the other hand, often requires a paradigm shift in culture or mindset, with a focus on why things should be done. Why would a customer be interested in a particular product or service?
Competitive forces demand that an IT organization do its job better than the alternatives. It means being different, either in the services you provide or how you provide them. It may be in the form of lower cost structures or service quality. Or it may be in the form of customer or product know-how. Either way, it is a distinctiveness not easily duplicated or found elsewhere. When we carve away all the buzzwords, this is what a service strategy is really about: “How do you become not optional?
Defining the market is a key component of establishing a service strategy. This requires that you thoroughly understand your customers as well as your role in your customers’ achievement of their business objectives. For example, how does IT impact the business’s assets to effectively deliver services to the end customers?
Another important element of your service strategy is a list of critical success factors (CSFs), which will influence the success of your plan. In other words, what is the list of things that must go right so that your strategy will be successful?
Why Own The Service Strategy Self-Assessment?
The Service Strategy Self-Assessment will make you a Service Strategy domain expert by:
Reducing the effort in the Service Strategy work to be done to get problems solved
- Ensuring that plans of action include every Service Strategy task and that every Service Strategy outcome is in place
- Saving time investigating strategic and tactical options and ensuring Service Strategy opportunity costs are low
- Delivering tailored Service Strategy advise instantly with structured going-forward plans
All the tools you need to an in-depth Service Strategy Self-Assessment. Featuring 762 new and updated case-based criteria, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Strategy improvements can be made.
What Is In The Service Strategy Self-Assessment?
The Service Strategy Complete Self-Assessment Excel Dashboard
- Ensures you don't miss anything: 762 criteria in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants
- Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough Service Strategy Self-Assessment
- Is secure: Ensures offline data protection of your Self-Assessment results
- Dynamically generated projects-ready RACI Matrix shows your organization exactly what to do next
The Service Strategy Complete Self Assessment eBook version of the book in print
- Provides a convenient way to distribute and share among the participants to prepare and discuss the Self-Assessment
In using the Self-Assessment you will be better able to:
Diagnose Service Strategy projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
Implement evidence-based best practice strategies aligned with overall goals
- Integrate recent advances in Service Strategy and process design strategies into practice according to best practice guidelines
Assess And Define Service Strategy With This Service Strategy Self Assessment. Sample Questions From The Complete, 762 Criteria, Self-Assessment:
- Recognize Criterion: What prevents me from making the changes I know will make me a more effective Service Strategy leader?
- Define Criterion: What sources do you use to gather information for a Service Strategy study?
- Measure Criterion: Which customers cant participate in our Service Strategy domain because they lack skills, wealth, or convenient access to existing solutions?
- Analyze Criterion: Record-keeping requirements flow from the records needed as inputs, outputs, controls and for transformation of a Service Strategy process. ask yourself: are the records needed as inputs to the Service Strategy process available?
- Improve Criterion: How do we measure improved Service Strategy service perception, and satisfaction?
- Control Criterion: What are your results for key measures or indicators of the accomplishment of your Service Strategy strategy and action plans, including building and strengthening core competencies?
- Sustain Criterion: Is maximizing Service Strategy protection the same as minimizing Service Strategy loss?
Cost/Benefit Analysis: Service Strategy Self-Assessment Justification And Approval Tools
Purchasing a The Art of Service Self Assessment will spur new ideas, fast track project strategy and advance your professional skills. We’ve developed a set of criteria that will aid in gaining approval and give you the ability to validate and review your Self-Assessment investment:
- Excluding hired consultants and advisors from top management consulting firms, internal Service Strategy Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.
Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee's annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.
- Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.
For a fraction of this the Self-Assessment will make you a Service Strategy authority.
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.
Get The Service Strategy Self Assessment That Will Make You A Service Strategy Domain Expert Now.