This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Definitive Media Library by offering easy to use templates, blueprints, and documents that can be adapted to your organization's requirements.
Put together by The Art of Service's industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Definitive Media Library and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Definitive Media Library approach that meets today's standards. It is tailor-fit for professionals who don't have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Definitive Media Library Toolkit Includes the following 7 resources:
1.File: Fact Sheet Glossary.doc - Summary: Maintainability: A measure of how quickly and effectively a CI or IT service can be restored to normal after a failure.Wordcount: 409
2.File: Service Transition Fact Sheet.doc - Summary: The Objective of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization.Wordcount: 3326
3.File: factsheets in progress.doc - Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB _so if further incidents or problems arise, they can be identified and the service restored more quickly.Wordcount: 15687
4.File: DML & DS.doc - Summary: This document serves as a CHECKLIST FOR TOPICS TO CONSIDER WHEN LOOKING AT THE SELECTION OF AN AUTOMATED TOOL for the Release and Deployment Management process.Wordcount: 538
5.File: CMDB Roles and Responsibilities.doc - Summary: Uses or provides the asset and CMS to facilitate impact assessment for RFCs and to ensure that implemented changes are as authorized; creates change records, configuration baselines, and package release records in order to specify the effect on CIs of an authorized change; ensures any changes to change authorization records are themselves subject to Change Management procedures; ensures that the asset and CMS is updated when a change is implementedWordcount: 1733
6.File: Terms and Definitions and acronyms.doc - Summary: Meeting the requirements in ISO/IEC 20000 (or another national or international standard), as assessed by an internal audit or an organization that is not an accredited certification body or qualified to carry out ISO/IEC 20000 certification audits. Wordcount: 1098
7.File: Objectives and Goals.doc - Summary: Less obvious links include Financial Management for IT Services (to establish Return on Investment (ROI) expected for major releases) and IT Service Continuity Management (to verify proposed releases will not adversely influence the ability to recover service in the event of a major outage).Wordcount: 488
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Definitive Media Library.
The kit is designed for those who need or are looking for awareness or skills, but simply don't have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Definitive Media Library toolkit:
1. Contains 7 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Definitive Media Library
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents - ready to download and apply
4. Saves you time and budget