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The Outsourcing Toolkit

$99.95

The Outsourcing Toolkit

$99.95

Product Description

This Toolkit focuses on key issues and important topics in the acquisition and management of Information Technology (IT).
It outlines the general processes involved in Outsourcing.
It contains templates to control the problems involved in implementing outsourcing as well as securing the positive results of outsourcing efforts. Most importantly, it will give the IT manager an understanding of the important issues to be addressed when making the outsourcing decisions, as well as the factors to be considered in successfully implementing an outsourcing strategy.

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This Toolkit focuses on key issues and important topics in the acquisition and management of Information Technology (IT).
It outlines the general processes involved in Outsourcing.
It contains templates to control the problems involved in implementing outsourcing as well as securing the positive results of outsourcing efforts. Most importantly, it will give the IT manager an understanding of the important issues to be addressed when making the outsourcing decisions, as well as the factors to be considered in successfully implementing an outsourcing strategy.

Help desk services are a critical component in most IT infrastructure outsourcing deals. Balancing the customer's desired service levels while managing costs has been challenging for outsourcers. This Toolkit offers outsourcing clients a unique solution to this challenge.

The toolkit is your reality checklist for finding the right balance between Cost, Capacity and Resources.  
This document describes the Outsourcing requirements for Service Strategy, Service Design and Service Operation (via the Service Desk function) based on the ITIL Version 3 framework.

Presentations can be used to educate or be used as the basis for management presentations or when making business cases for Outsourcing in general or specifically when Outsourcing the Service Desk.

The additional information will enable you to improve your organizations knowledge base and provide practical, usable examples and templates for you to use when making the decision on outsourcing.
 

The toolkit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activity.
The Outsourcing Toolkit:

-    Flows logically,
-    Is scalable,
-    Provides presentations, templates and documents,
-    Saves you time.

A Quick Look Inside: This Time-Saving Toolkit Provides You With:

Outsourcing - Service Desk Presentation
Outsourcing - Sourcing Strategy Presentation
Example Outsourcing -  Service Levels
Example Outsourcing Contract template
Example Service Desk Project Plan
IT Outsourcing ITIL Process Assessment v2.1
Outsourcing - Service Desk Presentation
Outsourcing - Sourcing Strategy Presentation
Outsourcing Transition Plan
Service Delivery Model Options
Service Desk Metrics
Service Desk Outsourcing template
Service Desk Roles and Responsibilities
Service Desk Technology
Service Sourcing Structures
Sourcing roles and responsibilities
Toolkit Introduction Presentation - Outsourcing

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