This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Service Design by offering easy to use templates, blueprints, and documents that can be adapted to your organization's requirements.
Put together by The Art of Service's industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Service Design and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Service Design approach that meets today's standards. It is tailor-fit for professionals who don't have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Service Design Toolkit Includes the following 11 resources:
1.File: 13 Service Design Package Template.doc - Summary: This section presents a list of the operational requirements associated with the service will be required to perform, including supporting services, control, operations, monitoring, measuring, and reporting. Wordcount: 1340
2.File: Service Design Fact Sheet.doc - Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales.Wordcount: 4113
3.File: Implementing Service Design.doc - Summary: Once the vision and high-level objectives have been defined, the service provider then needs to review the current situation, terms of what processes are in place and the maturity of the organization. Wordcount: 1567
4.File: Measurement of Service Design.doc - Summary: Six Sigma is a methodology developed by Bill Smith at Motorola Inc. and was originally designed to manage process variations that cause defects, defined as unacceptable deviation from the mean or target, and to systematically work towards managing variation to eliminate those defects. Wordcount: 529
5.File: Service Design Introduction Presentation.ppt - Summary: Good Service Design means it is possible to deliver quality, cost effective services and to ensure that the business requirements are being met.Wordcount: 138
6.File: The Service Design Package.doc - Summary: ‘Organizational Readiness Assessment’ report and plan, including: business benefit, financial assessment, technical assessment, resource assessment and organizational assessment, together with details of all new skills, competences, capabilities required of the service provider organization, its suppliers, supporting services and contractsWordcount: 700
7.File: Service Design - The Big Picture.doc - Summary: In order to develop effective and efficient service solutions that meet the requirements of the business and the needs of IT, it is essential that all the inputs and needs of all other areas and processes are reconsidered within each of the Service Design activities, as illustrated in Figure 2. Wordcount: 119
8.File: The Key Links, Inputs and Outputs of Service Design.doc - Summary: It is the single integrated source of information on the status of each service, together with other service details and the interfaces and dependencies between services. Wordcount: 103
9.File: Organizing for Service Design - Roles & Responsibilities.doc - Summary: The RACI chart shown below in Table 1 shows the structure and power of RACI modelling with the activities down the left-hand side including the actions that need to be taken and decisions that must be made. Wordcount: 1155
10.File: Service Design Lifecycle Phase Introduction Presentation.ppt - Summary: Latest versions of appropriate business and IT plans and strategies are available to designersWordcount: 324
11.File: Service Design Lifecycle Stage Introduction Presentation.ppt - Summary: Service Acceptance Criteria (SAC) is a set of criteria used to ensure that the service meets its expected functionality and quality and that the service provider is ready to deliver the new service once it has been deployed.Wordcount: 324
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Service Design.
The kit is designed for those who need or are looking for awareness or skills, but simply don't have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Service Design toolkit:
1. Contains 11 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Service Design
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents - ready to download and apply
4. Saves you time and budget
Buy with confidence, the Service Design toolkit has a 100% Satisfaction Guarantee & Free Returns.