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The Service Operation Toolkit

$99.95

The Service Operation Toolkit

$99.95

Product Description

This toolkit provides a wide variety of resources to boost your understanding and ability to implement Service Operation in your organization with 7 ready-to-use resources.

This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Service Operation by offering easy to use templates, blueprints, and documents that can be adapted to your organization's requirements.

 

Buy with confidence, the Service Operation toolkit has a 100% Satisfaction Guarantee & Free Returns.

List Price $41.88 Get it now for just $23.45 ! Save $18.43 (44%)

Put together by The Art of Service's industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Service Operation and how to apply them successfully within an organization.

This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Service Operation approach that meets today's standards. It is tailor-fit for professionals who don't have the time or resources at hand to develop the required templates and structure for implementation.

The Complete Service Operation Toolkit Includes the following 7 resources:

1.File: Service Operation Functions Fact Sheet.doc - Summary: As the custodian of technical knowledge and expertise related to managing the IT Infrastructure, the Technical Management function provides detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure. Wordcount: 1627

2.File: Service Operation Processes Fact Sheet.doc - Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB –so if further incidents or problems arise, they can be identified and the service restored more quickly.Wordcount: 3946

3.File: Toolkit Introduction Presentation - Service Operation.ppt - Summary: To provide an introduction to the general principles with regards to the processes and functions found within the Service Operation lifecycle phase.Wordcount: 133

4.File: Service Operation Functions - Roles & Responsibilities.doc - Summary: It is a vitally important part of an organization’s IT Department and should be the single point of contact for IT users on a day-to-day basis – and will handle all incidents and service requests, usually using a specialist software tools to log and manage all such events.Wordcount: 1289

5.File: Service Operation Lifecycle Phase Introduction Presentation.ppt - Summary: The audience must have been actively involved in determining the need for the communication and what they will do with the information.Wordcount: 682

6.File: Service Operation Functions-Roles and Responsibilities.doc - Summary: It is a vitally important part of an organization’s IT Department and should be the single point of contact for IT users on a day-to-day basis – and will handle all incidents and service requests, usually using a specialist software tools to log and manage all such events. Wordcount: 1206

7.File: Service Operation Lifecycle Stage Introduction Presentation.ppt - Summary: To ensure consistency in service transition, as will as ensuring stated requirements are met for the business and management, personnel from IT Operations Management must be involved in service transition as early as possible. Wordcount: 654

This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Service Operation.

The kit is designed for those who need or are looking for awareness or skills, but simply don't have time to develop the necessary templates and structure for the implementation.

The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.

The Service Operation toolkit:

1. Contains 7 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Service Operation

2. Is scalable to any size and type of project or organization

3. Provides blueprints, templates and documents - ready to download and apply

4. Saves you time and budget

Buy with confidence, the Service Operation toolkit has a 100% Satisfaction Guarantee & Free Returns.

List Price $41.88 Get it now for just $23.45 ! Save $18.43 (44%)

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