ROI (Return on Investment) is today's key business tool for measuring how effectively money was spent--yet few IT managers receive any ROI training at all. The IT ROI Calculator Toolkit changes all that, showing IT pros at every level how to use ROI and other financial metrics to support their strategic decision making.

This comprehensive toolkit details how an accurate working knowledge of ROI is essential for using the latest success measurements, and provides insights for gaining the greatest competitive advantage from the skilled use and understanding of ROI concepts.

Demonstrate Value of ITIL/ITSM with the ROI Calculator

All New, February 2008!

Improve the effectiveness of your ITIL marketing.

ITIL and ITSM ROI Calculator Toolkit 2008

- Results from in-depth survey of practitioners with hands-on ITIL experience
- Extensive in depth ROI Calculator
- Numerous supporting pages that include charts, images and new templates
- 11 new special reports

Complete with all new research, The Art of Service’s ITIL and ITSM ROI Calculator Toolkit delivers the fact-based data you need to demonstrate future value of your ITIL and ITSM initiatives. A lot has changed in a year, and you’ll find in this Toolkit many ways (some new, some surprising, some tried and true) to improve the effectiveness of your ITIL initiatives. You’ll even gain critical insight into how your ITIL initiatives might be perceived by your constituency.

The research conducted in the 2008 edition is the most in-depth and comprehensive to date.

Essential for Budgeting and Gaining Your Customers’ Trust

In addition to getting the most up-to-date ROI Calculator, based on ITIL Practitioners, the resulting analysis helps you to:

- Improve the odds of your ITIL initiative being noticed and accepted, and your project approved
- Allocate and justify your budget for ITIL
- Develop formulas that will improve your result and return rates
- Gain trust with your customer base as you manage and increase their investment return
- Find out what consumers really regard as ROI, and make sure your initiative delivers.
- Maximize the effectiveness of your ITIL projects
- Discover the ROI you can get from any IT investment initiative

    "The ITIL ROI Calculator is fascinating and leads to some surprising conclusions. A must-have for those looking to expand their ITIL efforts."

    – Mark Brownlow

Contains Ten New Special Files

1. ROI Calculator    
2. Toolkit Introduction Presentation - ROI
3. Toolkit Roadmap - ROI
4. Example model calculation of a service management ROI
5. ROI - ITIL Version 3 Presentation
6. Sample Business Case Structure
7. Example NPV Decisions
8. Example Common Business Objectives
9. Example -Single business impact can affect multiple business objectives
10. Example -Multiple business impact can affect single business objectives
11. Example Trend Line Analysis

Your most pressing ITIL ROI questions will be answered. Here are 10 of them:

1. What’s the impact of ITIL investments?
2. What are the most effective metrics that you should track?
3. What information are stakeholders collecting for ROI?
4. What’s the critical information about ITIL investments I need to track?
5. What’s the best initiative with the highest ROI?
6. Are you measuring your ROI correctly?
7. How effective is ITIL process implementation?
8. What’s the effectiveness of ITIL V3 on ITIL V2?
9. How is lifecycle management affecting ITIL acceptance?
10. What’s the level of success that comes from ROI related tests?

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