This Service Strategy Toolkit (60 Documents) is created to give you a head start and strong foundation in mapping and developing your IT Service Strategy.

There is a lot more to implementing ITIL Service Management than meets the eye. The ITIL Framework is quite large and at first may be daunting if you are investigating the implementation of the framework in the IT organization.

The first step is to understand the current situation. Where are we now? What is our current state of affairs? What can stay, and what has to change?

This is also the time when your team will create the vision for the future: where do we want to be? What type of IT organization do we want to be, and what level of maturity is required? The planning stage of an ITIL Implementation project can last anywhere between a month and a year. However, without this solid planning phase the outcome of the project will most likely be at risk.

Based on the outcome of this assessment a long term plan can be painted as well as a selection of the first few processes that will be improved and implemented.

IMPLEMENTATION OF SERVICE STRATEGY

Strategic positions are converted into plans with goals and objectives for execution through the Service Lifecycle. Service Strategy discusses the reason WHY the IT service is needed, and to what extent the service would be needed by the customers. The processes are driven by the need to service specific customers and market spaces and are influenced by strategic perspectives as a service provider.

Plans are the means of achieving those positions. They include the Service Catalogue, Service Pipeline, Contract Portfolio, financial budgets, delivery schedules, and improvement programs. Plans will ensure that each phase in the Service Lifecycle has the capabilities and resources necessary to reach strategic positions. Clarity and context for the development of these is provided by the Service Lifecycle.

The intent of strategy into action through Service Design, Service Transition, Service Operation and Service Improvement is translated through plans. Service Strategy provides input to each phase of the Service Lifecycle.

All the 60 Service Strategy Files you will get with this Toolkit:
 

Service Strategy

Demand Management
Business and IT Service Mapping.doc
Business Justification Document.doc
Capacity Management Process Manager.doc
Capacity Management- Roles & Responsibilities.doc
Communication Plan.doc
Demand Management Review Doc.xls
Demand Modeling.doc
Implementation Plan - Project Plan.doc
ITIL V3 Demand Management Presentation.ppt
Objectives and Goals.doc
Policies Objectives Scope.doc
Reports KPI's and Other Metrics.doc
Toolkit Introduction Presentation - Demand Management.ppt
Toolkit Roadmap - Demand Management.doc   

Financial Management

Accounting Policies.doc
Accounting Template.xls
BONUS File Standardized Financial Statements Template.xls
Budget Template.xls
Budgeting Guidelines.doc
Business Justification Document.doc
Charging Policies.doc
Charging Template.xls
Communication Plan.doc
Cost Model Template.xls
Example -Multiple business impact can affect single business objectives.doc
Example -Single business impact can affect multiple business objectives.doc
Example Model Calculation of a Service Management ROI.doc
Example NPV Decisions.doc
Example Trend Line Analysis.doc
Financial Management Powerpoint.ppt
Financial Management Process Manager.doc
Financial Review Doc.xls
Implementation Plan - Project Plan.doc
Objectives and Goals.doc
Policies Objectives and Scope.doc
Reports KPI's other metrics.doc
Sample Business Case Structure.doc
Toolkit Introduction Presentation - Financial Management.ppt
Toolkit Roadmap - Financial Management.doc
     

Service Portfolio Management

Business Justification Document.doc
Communication Plan.doc
Example Service Catalogue.doc
Implementation Plan_Project Plan.doc
Objectives and Goals.doc
Reports KPI's Other Metrics.doc
Roles and Responsibilities of Product Manager.doc
Service Catalogue 1.doc
Service Catalogue 2.doc
Service Catalogue.doc
Service Design - The Big Picture.doc
Service Portfolio Management Presentation.ppt
Service Portfolio Review Doc.xls
The Key Links, Inputs and Outputs of Service Design.doc
Toolkit Introduction Presentation - Service Portfolio Management.ppt
Toolkit Roadmap - Service Portfolio Management.doc
Use of the Service Portfolio.doc

Service Strategy START

Challenges, CSFs and Risks.doc
Description of Asset Types.doc
Service Strategy Introduction Presentation.ppt

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