The IT Service Strategy Toolkit

BUT, building and maintaining an IT Service Strategy can seem an overwhelming task, where do you begin? What are the benefits and goals? How do you ensure the strategy is in tune with the organizations overall mission and objectives? How can you get your managers on board with this new opportunity? How would you manage the different requirements and expectations of your customers? What processes and staff should be involved? Which documents do you need? What ITSM tools are required? And how do you choose them? 

This toolkit provides answers to all these questions and is designed to provide a guiding hand to assist you in improving your knowledge and understanding of IT Service Strategy by offering a step-by-step easy to follow roadmap. It also includes easy to use templates, assessments, presentations and documents that can be adapted to your organization's requirements. 

This kit supports your IT Service Strategy goals by providing step by step guides, templates and best practice examples that will enable you to meet this challenge head on.

You focus on deciding the goals of your organizations successful strategy, and let the IT Service Strategy toolkit guide you to the end result.

The PowerPoint presentations can be used to educate staff, as the basis for management presentations or when making business cases for implementation.

The supporting documents and templates will help you identify the areas within your organization that require the most activity, in terms of change and improvement, and provide a starting point when designing and implementing new designs, policies and procedures.

The additional assessments and resources will enable you to improve your organization’s It Service Strategy understanding and knowledge base.

Toolkit Includes - pull together list from roadmap:

• Toolkit Roadmap - IT Service Strategy
• A Guide to IT Service Strategy
• SLM Review Document
• SLM Business Justification document Template
• SLM Functional Specification Template
• SLM Process Manager Role Description Template
• SLM Business and IT Service Mapping
• SLM Communication Plan Template
• SLM Customer Based SLA Template Example
• SLM Implementation Plan_Project Plan
• SLM Multi level SLA Template Example
• SLM Objectives and Goals Template
• SLM Operational Level Agreement Template Example
• SLM Policies Objectives and Scope Template
• SLM Price List Example
• SLM Reports KPI's other metrics Template
• SLM Scope Template
• SLM Service Based SLA Template Example
• SLM Service Level Requirements Template
• SLM Service Options Template
• SLM Technical Specification Template
• SLM Underpinning Contracts Template Example
• 8 Steps to Developing a Service Catalog
• Service Catalog Reasons Hints Tips
• Service Catalog Template Example A
• Service Catalog Template Example B
• Service Catalog Template Example
• Accounting Template
• BONUS File Standardized Financial Statements Template
• Budget Template
• Charging Template
• Cost Model Template
• Financial Management Process Manager
• Financial Management Accounting Policies
• Financial Management Budgeting Guidelines
• Financial Management Business Justification Document
• Financial Management Charging Policies
• Financial Management Communication Plan
• Financial Management Objectives and Goals
• Financial Management Policies Objectives and Scope
• Financial Management Reports KPI's other metrics
• Financial Management Implementation Plan - Project Plan
• Financial Review Document
• Demand Management Process Manager
• Demand Management Review Document
• Demand Management Business Justification Document
• Demand Management Communication Plan
• Demand Management Implementation Plan - Project Plan
• Demand Management Objectives and Goals
• Demand Management Policies Objectives Scope
• Demand Management Reports KPI's and Other Metrics
• Business Justification Template for ITSM Tools
• ITSM Tool Requirements Template and Planner
• Creating Vision Statements, Mission Statements and Core Values
• Presentation - Staff and Team Considerations
• Target Setting and KPIs
• Values, Vision and Mission Statements Hints & Tips

Need help justifying your investment?

It took us 100 man-hours to produce the IT Service Strategy toolkit: analyzing, processing, selecting and building the 'flow' from the countless documents and data we have produced over months. (at at least $50/hour that comes to $ 5000 of time)

In total the end result, the IT Service Strategy toolkit, reflects close to a Thousand man-hours of work in total. (at least a $ 50000 investment in time)

At the Art of Service we know how important your time is for you and we also understand that nobody can substitute you in certain scenarios. That is why we give you the results without you having to do all the legwork, we do the researching and the analysis and the collating of information we find.

All you have to do is take the outcome of all that work and use it as part of your project - to make it unique to your job, project or task at hand in a way that only you can do.

Purchase now and you have an instant ROI by having the right information at your fingertips and saving hundreds and hundreds of hours of research time.