146 Policies and Procedures Ready to Use - Best Practices in IT Policies and Procedures

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146 Policies and Procedures Ready to Use - Best Practices in IT Policies and Procedures


Implement & Improve IT Service Management Today!

Explore 146 engaging templates, presentations, useful guides, and simple assessments designed to help you champion iterative projects in order to reach a fully evolved IT Service Management capability.


Easy-to-Use Practical Tactics & Instructions Based On Proven IT Management!


This extensive IT Policies and Procedures Toolkit focuses on the important concepts of IT Service Management across a number of disciplines:

  •  Service Management and Enterprise Architecture
  • Service Design and Transition
  • Recruitment, Training, and Development
  • Infrastructure and Configuration Management Risk Management
  • Information Security and Privacy
  • Change and Release Management
  • Project Initiation and Management
  • Communication and Internet
  • Data Retention, Storage, and Archiving
  • Personnel Management
  • Continuous Improvement

The Art of Service has designed this toolkit to introduce IT Policies and Procedures’ main concepts and provide you with the tools to successfully create a workable IT Service Management culture in your organization. We provide you with step-by-step guides, templates, and best practice examples that will enable you to meet this challenge head on.

Buy this Toolkit with confidence! All contents of this collection are 100% guaranteed. If you’re not satisfied with your purchase, we refund—no questions asked. See FAQ page for terms and conditions.

Why this toolkit?

IT Service Management is a significant endeavor for any organization. Often, the organization must seek a standard, consistent way of creating processes and services with relatively little experience, or they are seeking ways of improving their current situation. In either case, you will typically find yourself at a loss for how to proceed, or know exactly what is required to do so. The Toolkit’s 146 resources have been designed to assist in the implementation and improvement of IT Service Management capabilities.

This Toolkit serves to act as a starting point on the road to successfully maintain and manage your IT Services. IT Service Managers who want to implement specially designed templates and guides which can be adopted or modified to meet specific needs need to look no further!

This toolkit provides answers to all of your IT Policies and Procedures questions and is designed to provide a guiding hand to assist you in improving your knowledge and understanding of IT Policies and Procedures by offering a step-by-step, easy-to-follow roadmap. It also includes easy-to-use templates, assessments, presentations, and documents that can be adapted to your organization's requirements.

The Art of Service has designed this toolkit to introduce IT Policies and Procedures concepts and provide you with the tools to successfully create an IT Policies and Procedures culture in your organization.

The PowerPoint presentations can be used to educate staff as the basis for management presentations or when making business cases for implementation.



The supporting documents and templates will help you identify the areas within your organization that require the most activity in terms of change and improvement, and will provide a starting point when designing and implementing new designs, policies, and procedures.






The additional resources will enable you to improve your organization’s IT Policies and Procedures understanding and knowledge base.




Toolkit Demonstration:


The Complete Toolkit Includes:

    • Toolkit Roadmap- Policies and Procedures.doc
    • Policies and Procedures  Introduction Presentation.ppt
    • Creating Policies.doc
    • Implementing Plan_Project Plan.doc
    • Mapping Responsibilities.doc
    • Metrics and Reports.doc
  • Service Management & Enterprise Architecture Folder
    • Document Roadmap - Service Management and Enterprise Architecture.doc
    • Service Management Policy Template.doc
    • Service Management Plan.doc
    • Business and IT Service Mapping.doc
    • Service Management Process Definitions and Interfaces.doc
    • Business Justification Template.doc
    • Service Management Portfolios.doc
    • Service Level Requirements Template.doc
    • Service Definition.doc
    • Service Options Template.doc
    • Service Agreements.doc
    • Service-based SLA Template Example.doc
    • Customer-based SLA Template Example.doc
    • Corporate-based SLA Template Example.doc
    • Operational Level Agreement Template Example.doc
    • Underpinning Contracts Template Example.doc
    • Bonus Documents:
      • Building a Business Case.doc
      • The Evolving Service Catalog.doc
  • Service Design & Transition Folder
    • Document Roadmap - Service Design and Transition.doc
    • Architecture Principles.doc
    • Architecture Description.doc
    • Functional Specification Template.doc
    • Technical Specification Template.doc
    • Functional Design.doc
    • Technical Architecture.doc
    • Interface Design Specification.doc
    • Detailed Design Template.doc
    • Tool Requirements Template and Planner.doc
    • Resource Plan.doc
    • Service Report Description Template.doc
    • Service Review Template.doc
    • Service Design Package Template.doc
    • Bonus Document:
      • Cost Model Template.xls
  • Recruitment, Training & Development Folder
    • Document Roadmap - Recruitment, Training and Development.doc
    • Documenting Roles.doc
    • Service Desk Skills.doc
    • Telephone Skills Standards - Service Desk.doc
    • Customer Service Standards - Service Desk.doc
    • Internal Job Application for Job.doc
    • Job Candidate Evaluation.doc
    • Organizational Behavior Survey.doc
    • Managing Change Effectively.doc
    • Organizational Change.doc
    • Service Changes.doc
    • Performance Management Process Checklist.doc
    • Performance Improvement Plan.doc
    • 360 Degree Feedback.doc
    • Topgrading.doc
    • Reward Systems.doc
    • Bonus Document:
      • Develop your leadership skills.doc
  • Infrastructure & Configuration Management Folder
    • Document Roadmap - Infrastructure and Configuration Management.doc
    • AS-BUILT Template.doc
    • Availability Requirements.doc
    • Availability Plan.doc
    • Business Continuity Strategy.doc
    • Reciprocal Arrangements.doc
    • Emergency Response Plan.doc
    • Salvage Plan Template.doc
    • Capacity Plan.doc
    • Incident Log.doc
    • Incident Management Policy.doc
    • Service Outage Analysis.doc
    • Component Failure Impact Analysis Worksheet.doc
    • Configuration Policies.doc
    • Known Error Template.doc
  • Risk Management Folder
    • Document Roadmap - Risk Management.doc
    • Risk Management Policy.doc
    • Risk Management Framework.doc
    • IT Risk Assessment Planning.doc
    • Business Impact Assessment.doc
    • Risk Assessment and Control Form.doc
    • Risk Assessment Questionnaire.doc
    • IT Risk Assessment Score Sheet.doc
    • Generic Project Risk Assessment.doc
    • Checklist on assignment of risk ownership.doc
    • Conducting a Risk Management Review.doc
    • Risk Register.xls
    • Risk Assessment Template.doc
    • Bonus Documents:
      • Management of Risk Framework M_O_R.doc
      • Risk Management - Prince2.ppt
      • Risk Management - Project Management.ppt
  • Information Security and Privacy Folder
    • Document Roadmap - Information Security and Privacy.doc
    • Information Security Policy.doc
    • Service Organization Policy.doc
    • Information Classification Policy.doc
    • Access Control Policy.doc
    • Operational Security Policy.doc
    • Commercial Software Policy.doc
    • Securing Equipment Policy.doc
    • Cyber Crime Policy.doc
    • E-Commerce Policy.doc
    • Application Development Policy.doc
    • Facilities Policy.doc
    • Personnel Policy.doc
    • Security Incident Policy.doc
    • Security Service Requirement.doc
    • Security Audit Template.doc
    • Security Incident Template.doc
    • Security Management Review Doc.xls
    • Bonus Documents:
  • Building an Effective Information Security Policy.doc
  • Thirty-two Instant Messaging Rules - Best practices to keep you in business and out of court.doc
      • CRAMM.doc
      • IM Viruses and Security.doc
  • Change and Release Management Folder
    • Document Roadmap - Change and Release Management.doc
    • Change Policy.doc
    • Release Policy.doc
    • Service Testing Policy.doc
    • Release Packages.doc
    • Request for Change Template.doc
    • Change Review Doc.xls
    • Category Definition.doc
    • CAB Meeting Minutes.doc
    • Change Schedule Template.doc
    • Bonus Document:
      • Request for Change Workflow.doc
  • Project Initiation & Management Folder
    • Document Roadmap - Project Initiation & Management.doc
    • Service Transition Policy.doc
    • Business Plan.doc
    • Project Brief.doc
    • Project Initiation.doc
    • Project Scope.doc
    • Business Requirements and Feasibility Study.doc
    • Budgeting Guidelines.doc
    • Charging Policies.doc
    • Charging Template.xls
    • Lessons Learned Template.doc
  • Communication & Internet Folder
    • Document Roadmap - Communication and Internet.doc
    • Communication Plan.doc
    • Email & Internet Usage Policy.doc
    • EXAMPLE - AITP Model Electronic Mail (E-mail) Policy.doc
    • EXAMPLE - Electronic-Mail and Voice-Mail Use Guidelines.doc
    • EXAMPLE - Notre Dame Australia Policy - Email and Internet Usage.doc
    • Workplace e-mail and Internet use - employees and employers beware.doc
    • Finance & Administration Agency Guide to Best Practice - Email & Internet Usage.doc
    • Instant Messaging Use Policy.doc
    • EXAMPLE Instant Messaging Policy.doc
    • Bonus Documents:
      • Web 2.0 in KM.doc
  • Data Retention, Storage, & Archiving Folder
    • Document Roadmap - Data Retention, Storage, and Archiving.doc
    • Data Retention Policy.doc
    • Knowledge Management Policy.doc
    • Bonus Docments:
        • Example - University of Massachusetts - Records Management Data Retention Standards.pdf
        • Example - Adams State College Data Handling and Storage Policy.pdf
  • Personnel Management Folder
    • Document Roadmap - Personnel Management.doc
    • Expense Policy (UK FORMAT).doc
    • Example Expenses Policy - Staffordshire University.pdf
    • Employee Reimbursement form.xls
    • Reimbursement Audit Program.doc
    • Building the Right Team.ppt
    • Persuasion Self-Assessment.doc
  • Continuous Improvement Folder
    • Document Roadmap - Continuous Improvement.doc
    • Objectives and Goals.doc
    • Policies objectives scope.doc
    • Developing KPIs.doc
    • Reports and KPI Targets.doc
    • Improvement Management Tool.xls
    • Bonus Document:
      • Values, Vision and Mission Statements.doc




Purchase the 146 Policies and Procedures Ready-to-Use – Best Practices in IT Policies and Procedures Toolkit Risk-Free Today!

The moment you purchase the collection, the factsheets, presentations, and tools included above will be available to you through a simple download!

Need help justifying your investment?

It took us 140 man-hours to produce the 146 Policies and Procedures Ready-to-Use – Best Practices in IT Policies and Procedures Toolkit: analyzing, processing, selecting, editing, and building the “flow” from the countless documents and data we have produced over months (at least $50/hour that comes to $7,000 of time).

In total, the end result—the 146 Policies and Procedures Ready-to-Use – Best Practices in IT Policies and Procedures Toolkit—reflects close to a full-time employee’s month of work.

At the Art of Service, we know how important your time is for you and we also understand that nobody can substitute you in certain scenarios. This is why we give you the results without you having to do all the legwork; we do the researching and the analysis and the collating of information we find.

All you have to do is take the outcome of all that work and use it as part of your project—to make it unique to your job, project, or task at hand in a way that only you can do.

Purchase now and you have an instant ROI by having the right information at your fingertips and saving hundreds and hundreds of hours of research time.


3 Reviews Hide Reviews Show Reviews

  • 5
    leading the way...

    Posted by Unknown on 3rd Mar 2017

    I have to rewrite procedures at work, so this is a good time to learn how to do them right. I got this toolkit today.

    My weakness is words. I write procedures in a narrative style. They're too wordy, too full of filler, and not easy to read. So, I need to change how I write for work. This kit doesn't just tell me to do it, it tells me how to do it! I mean, structurally how to do it.

    The kit provides many examples to illustrate points, and it's complete and full of information.

    This is definitely a toolkit that I use straight away. I am so thankful to finally have something that shows me how to go about and write more efficiently and effectively!

  • 5
    Absolutely great

    Posted by Unknown on 3rd Mar 2017

    This is one of the best kits on policies and procedures. Easy to use, filled with templates, easy to understand, and to put into practice. I am thankful for an author that can connect with the readers/users.

  • 5
    Fantastic Contents of the Toolkit

    Posted by Unknown on 29th May 2015

    Toolkit seems to cover most of (IT Service ) Management...!!