1st Level Support Apps Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

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Save time, empower your teams and effectively upgrade your processes with access to this practical 1st Level Support Apps Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any 1st Level Support Apps related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated 1st Level Support Apps specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the 1st Level Support Apps Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 991 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which 1st Level Support Apps improvements can be made.

Examples; 10 of the 991 standard requirements:

  1. What information do you gather?

  2. To whom do you add value?

  3. How do you prevent mis-estimating cost?

  4. Who makes the 1st Level Support Apps decisions in your organization?

  5. What is your decision requirements diagram?

  6. How do you keep improving 1st Level Support Apps?

  7. The approach of traditional 1st Level Support Apps works for detail complexity but is focused on a systematic approach rather than an understanding of the nature of systems themselves, what approach will permit your organization to deal with the kind of unpredictable emergent behaviors that dynamic complexity can introduce?

  8. How is performance measured?

  9. What successful thing are you doing today that may be blinding you to new growth opportunities?

  10. Do the 1st Level Support Apps decisions you make today help people and the planet tomorrow?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the 1st Level Support Apps book in PDF containing 991 requirements, which criteria correspond to the criteria in...

Your 1st Level Support Apps self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the 1st Level Support Apps Self-Assessment and Scorecard you will develop a clear picture of which 1st Level Support Apps areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough 1st Level Support Apps Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage 1st Level Support Apps projects with the 62 implementation resources:

  • 62 step-by-step 1st Level Support Apps Project Management Form Templates covering over 1500 1st Level Support Apps project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Project Management Plan: If the 1st Level Support Apps project is complex or scope is specialized, do you have appropriate and/or qualified staff available to perform the tasks?

  2. Contract Close-Out: Was the contract sufficiently clear so as not to result in numerous disputes and misunderstandings?

  3. Requirements Documentation: Validity. does the system provide the functions which best support the customers needs?

  4. Activity Cost Estimates: What is the last item a 1st Level Support Apps project manager must do to finalize 1st Level Support Apps project close-out?

  5. Project Schedule: The wbs is developed as part of a joint planning session. How do you know that you have done this right?

  6. Issue Log: What approaches to you feel are the best ones to use?

  7. Activity Duration Estimates: Do procedures exist describing how the 1st Level Support Apps project scope will be managed?

  8. Project or Phase Close-Out: Does the lesson educate others to improve performance?

  9. Human Resource Management Plan: Are vendor contract reports, reviews and visits conducted periodically?

  10. Source Selection Criteria: When and what information can be considered with offerors regarding past performance?

 
Step-by-step and complete 1st Level Support Apps Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 1st Level Support Apps project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 1st Level Support Apps project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 1st Level Support Apps project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 1st Level Support Apps project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 1st Level Support Apps project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 1st Level Support Apps project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any 1st Level Support Apps project with this in-depth 1st Level Support Apps Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose 1st Level Support Apps projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in 1st Level Support Apps and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make 1st Level Support Apps investments work better.

This 1st Level Support Apps All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.