1st Level Support Services Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

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Save time, empower your teams and effectively upgrade your processes with access to this practical 1st Level Support Services Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any 1st Level Support Services related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated 1st Level Support Services specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the 1st Level Support Services Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 863 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which 1st Level Support Services improvements can be made.

Examples; 10 of the 863 standard requirements:

  1. Does 1st Level Support Services analysis isolate the fundamental causes of problems?

  2. What is the complexity of the output produced?

  3. Who will determine interim and final deadlines?

  4. What will drive 1st Level Support Services change?

  5. What tools and technologies are needed for a custom 1st Level Support Services project?

  6. What one word do you want to own in the minds of your customers, employees, and partners?

  7. Is there a clear 1st Level Support Services case definition?

  8. Do you have the authority to produce the output?

  9. Who is the main stakeholder, with ultimate responsibility for driving 1st Level Support Services forward?

  10. How do you improve productivity?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the 1st Level Support Services book in PDF containing 863 requirements, which criteria correspond to the criteria in...

Your 1st Level Support Services self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the 1st Level Support Services Self-Assessment and Scorecard you will develop a clear picture of which 1st Level Support Services areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough 1st Level Support Services Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage 1st Level Support Services projects with the 62 implementation resources:

  • 62 step-by-step 1st Level Support Services Project Management Form Templates covering over 1500 1st Level Support Services project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Team Member Performance Assessment: To what degree are the relative importance and priority of the goals clear to all team members?

  2. Scope Management Plan: Are staff skills known and available for each task?

  3. Probability and Impact Assessment: Will new information become available during the 1st Level Support Services project?

  4. Monitoring and Controlling Process Group: How many potential communications channels exist on the 1st Level Support Services project?

  5. Planning Process Group: To what extent is the program helping to influence your organizations policy framework?

  6. Human Resource Management Plan: Is the 1st Level Support Services project sponsor clearly communicating the business case or rationale for why this 1st Level Support Services project is needed?

  7. Team Performance Assessment: To what degree do team members frequently explore the teams purpose and its implications?

  8. Monitoring and Controlling Process Group: How many more potential communications channels were introduced by the discovery of the new stakeholders?

  9. Stakeholder Management Plan: Are non-critical path items updated and agreed upon with the teams?

  10. Procurement Management Plan: Are stakeholders aware and supportive of the principles and practices of modern software estimation?

 
Step-by-step and complete 1st Level Support Services Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 1st Level Support Services project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 1st Level Support Services project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 1st Level Support Services project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 1st Level Support Services project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 1st Level Support Services project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 1st Level Support Services project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any 1st Level Support Services project with this in-depth 1st Level Support Services Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose 1st Level Support Services projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in 1st Level Support Services and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make 1st Level Support Services investments work better.

This 1st Level Support Services All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.