2nd Level Support Infrastructure Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

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Save time, empower your teams and effectively upgrade your processes with access to this practical 2nd Level Support Infrastructure Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any 2nd Level Support Infrastructure related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated 2nd Level Support Infrastructure specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the 2nd Level Support Infrastructure Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 922 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which 2nd Level Support Infrastructure improvements can be made.

Examples; 10 of the 922 standard requirements:

  1. What are your most important goals for the strategic 2nd Level Support Infrastructure objectives?

  2. Do you feel that more should be done in the 2nd Level Support Infrastructure area?

  3. Which information does the 2nd Level Support Infrastructure business case need to include?

  4. What happens if 2nd Level Support Infrastructures scope changes?

  5. How is implementation research currently incorporated into each of your goals?

  6. Is it economical; do you have the time and money?

  7. Act/Adjust: What Do you Need to Do Differently?

  8. How will measures be used to manage and adapt?

  9. What new services of functionality will be implemented next with 2nd Level Support Infrastructure ?

  10. If your company went out of business tomorrow, would anyone who doesnt get a paycheck here care?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the 2nd Level Support Infrastructure book in PDF containing 922 requirements, which criteria correspond to the criteria in...

Your 2nd Level Support Infrastructure self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the 2nd Level Support Infrastructure Self-Assessment and Scorecard you will develop a clear picture of which 2nd Level Support Infrastructure areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough 2nd Level Support Infrastructure Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage 2nd Level Support Infrastructure projects with the 62 implementation resources:

  • 62 step-by-step 2nd Level Support Infrastructure Project Management Form Templates covering over 1500 2nd Level Support Infrastructure project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Probability and Impact Assessment: Have customers been involved fully in the definition of requirements?

  2. Requirements Management Plan: To see if a requirement statement is sufficiently well-defined, read it from the developers perspective. Mentally add the phrase, call me when youre done to the end of the requirement and see if that makes you nervous. In other words, would you need additional clarification from the author to understand the requirement well enough to design and implement it?

  3. Procurement Audit: What is the process cost of the procurement function?

  4. Project Portfolio management: If the pmo does not properly balance the portfolio of 2nd Level Support Infrastructure projects, who will?

  5. Risk Audit: Do you meet all obligations relating to funds secured from grants, loans and sponsors?

  6. Variance Analysis: Do you identify potential or actual budget-based and time-based schedule variances?

  7. Closing Process Group: Did the delivered product meet the specified requirements and goals of the 2nd Level Support Infrastructure project?

  8. Closing Process Group: How critical is the 2nd Level Support Infrastructure project success to the success of your organization?

  9. Schedule Management Plan: Were 2nd Level Support Infrastructure project team members involved in detailed estimating and scheduling?

  10. Decision Log: Do strategies and tactics aimed at less than full control reduce the costs of management or simply shift the cost burden?

 
Step-by-step and complete 2nd Level Support Infrastructure Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 2nd Level Support Infrastructure project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 2nd Level Support Infrastructure project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 2nd Level Support Infrastructure project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 2nd Level Support Infrastructure project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 2nd Level Support Infrastructure project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 2nd Level Support Infrastructure project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any 2nd Level Support Infrastructure project with this in-depth 2nd Level Support Infrastructure Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose 2nd Level Support Infrastructure projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in 2nd Level Support Infrastructure and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make 2nd Level Support Infrastructure investments work better.

This 2nd Level Support Infrastructure All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.