2nd Level Support Transformation Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

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Save time, empower your teams and effectively upgrade your processes with access to this practical 2nd Level Support Transformation Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any 2nd Level Support Transformation related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated 2nd Level Support Transformation specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the 2nd Level Support Transformation Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 970 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which 2nd Level Support Transformation improvements can be made.

Examples; 10 of the 970 standard requirements:

  1. 2nd Level Support Transformation risk decisions: whose call Is It?

  2. Are pertinent alerts monitored, analyzed and distributed to appropriate personnel?

  3. Who defines (or who defined) the rules and roles?

  4. Who controls key decisions that will be made?

  5. What is a feasible sequencing of reform initiatives over time?

  6. Have you identified your 2nd Level Support Transformation key performance indicators?

  7. Are you assessing 2nd Level Support Transformation and risk?

  8. How do you maintain 2nd Level Support Transformations Integrity?

  9. Do you say no to customers for no reason?

  10. What is your decision requirements diagram?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the 2nd Level Support Transformation book in PDF containing 970 requirements, which criteria correspond to the criteria in...

Your 2nd Level Support Transformation self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the 2nd Level Support Transformation Self-Assessment and Scorecard you will develop a clear picture of which 2nd Level Support Transformation areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough 2nd Level Support Transformation Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage 2nd Level Support Transformation projects with the 62 implementation resources:

  • 62 step-by-step 2nd Level Support Transformation Project Management Form Templates covering over 1500 2nd Level Support Transformation project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Stakeholder Management Plan: Who is responsible for the post implementation review process?

  2. Procurement Management Plan: Have activity relationships and interdependencies within tasks been adequately identified?

  3. Initiating Process Group: Does the 2nd Level Support Transformation project team have enough people to execute the 2nd Level Support Transformation project plan?

  4. Probability and Impact Assessment: Will new information become available during the 2nd Level Support Transformation project?

  5. Procurement Audit: Are procurement policies and practices in line with (international) good practice standards?

  6. Risk Management Plan: Risk documentation: what reporting formats and processes will be used for risk management activities?

  7. Activity Duration Estimates: Are costs that may be needed to account for 2nd Level Support Transformation project risks determined?

  8. Requirements Management Plan: Is there formal agreement on who has authority to request a change in requirements?

  9. Scope Management Plan: Has your organization readiness assessment been conducted?

  10. Requirements Management Plan: Do you have an appropriate arrangement for meetings?

 
Step-by-step and complete 2nd Level Support Transformation Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 2nd Level Support Transformation project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 2nd Level Support Transformation project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 2nd Level Support Transformation project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 2nd Level Support Transformation project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 2nd Level Support Transformation project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 2nd Level Support Transformation project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any 2nd Level Support Transformation project with this in-depth 2nd Level Support Transformation Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose 2nd Level Support Transformation projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in 2nd Level Support Transformation and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make 2nd Level Support Transformation investments work better.

This 2nd Level Support Transformation All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.