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The Art of Service Standard Requirements Self Assessments

Body of knowledge Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

Body of knowledge Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical Body of knowledge Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Body of knowledge related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Body of knowledge specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Body of knowledge Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 717 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Body of knowledge improvements can be made.

Examples; 10 of the 717 standard requirements:

  1. How is it possible to extend the EA Body of Knowledge with common elements that are domain independent as well as independent from the type of change?

  2. What is the role of Project Management Body of Knowledge?

  3. Do you keep up with changes in the body of knowledge?

  4. Should a more thorough impact analysis be conducted?

  5. What is the organization attempting to communicate?

  6. What types of systems exist?

  7. Where Do Changes Come From?

  8. What is Service Alignment?

  9. Do you have the resources?

  10. Who Will Use SEBoK?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Body of knowledge book in PDF containing 717 requirements, which criteria correspond to the criteria in...

Your Body of knowledge self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Body of knowledge Self-Assessment and Scorecard you will develop a clear picture of which Body of knowledge areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Body of knowledge Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Body of knowledge projects with the 62 implementation resources:

  • 62 step-by-step Body of knowledge Project Management Form Templates covering over 6000 Body of knowledge project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Risk Management Plan: Financial risk: Can the organization afford to undertake the Body of knowledge project?

  2. Assumption and Constraint Log: Does the traceability documentation describe the tool and/or mechanism to be used to capture traceability throughout the life cycle?

  3. Activity Cost Estimates: Eac -estimate at completion, what is the total job expected to cost?

  4. Change Management Plan: How does the principle of senders and receivers make the Body of knowledge project communications effort more complex?

  5. Probability and Impact Assessment: Risks should be identified during which phase of Body of knowledge project management life cycle?

  6. Initiating Process Group: What are the tools and techniques to be used in each phase?

  7. Quality Management Plan: Do trained quality assurance auditors conduct the audits as defined in the Quality Management Plan and scheduled by the Body of knowledge project manager?

  8. Probability and Impact Matrix: Costs associated with late delivery or a defective product?

  9. Project Performance Report: To what degree can all members engage in open and interactive discussions?

  10. Procurement Audit: Who is verifying the performance of the contract and approving payments?

 
Step-by-step and complete Body of knowledge Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Body of knowledge project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Body of knowledge project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Body of knowledge project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Body of knowledge project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Body of knowledge project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Body of knowledge project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Body of knowledge project with this in-depth Body of knowledge Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Body of knowledge projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Body of knowledge and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Body of knowledge investments work better.

This Body of knowledge All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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