Save time, empower your teams and effectively upgrade your processes with access to this practical Business Process Outsourcing Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Business Process Outsourcing related project.
Download the Toolkit and in Three Steps you will be guided from idea to implementation results.
The Toolkit contains the following practical and powerful enablers with new and updated Business Process Outsourcing specific requirements:
STEP 1: Get your bearings
Start with...
- The latest quick edition of the Business Process Outsourcing Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.
Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
Then find your goals...
STEP 2: Set concrete goals, tasks, dates and numbers you can track
Featuring 992 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Business Process Outsourcing improvements can be made.
Examples; 10 of the 992 standard requirements:
- What are the key factors that companies should consider when evaluating the trade-offs between the agility, innovation, and cost advantages of startup providers versus the stability, scalability, and reputation of established providers, and how do these considerations impact the decision-making process around which type of provider to engage with?
- In what ways can a joint venture or partnership model for outsourcing business processes facilitate the development of long-term, strategic relationships between the client organization and the service provider, and what are the benefits of this for the achievement of business objectives and creation of sustainable competitive advantage?
- In what ways do the exit strategies, termination clauses, and dispute resolution mechanisms incorporated into the outsourcing agreements of global delivery model providers differ from those of local delivery model providers, and what are the implications for the client organization's risk management and contingency planning?
- What are the specific advantages of partnering with a provider that specializes in a particular business process or industry, as opposed to a provider that offers a broad range of services across multiple domains, and how do these differences impact the level of expertise and specialization brought to the outsourced process?
- What are the differences in the level of innovation and investment in technology and process improvement that a specialized provider and a broad-range provider are likely to bring to the outsourced process, and how do these differences impact the ability to leverage best practices and stay ahead of the competition?
- What unique demands do the tax preparation and accounting services of professional services firms place on business process outsourcing providers, including compliance with tax laws and regulations, data security, and customer confidentiality, and how can BPO providers adapt their operations to meet these demands?
- In what ways can a joint venture or partnership model for outsourcing business processes enable the sharing of best practices and expertise between the client organization and the service provider, and what are the benefits of this for the development of operational efficiencies and competitive advantage?
- How do companies evaluate the outsourcing provider's research and development (R and D) capabilities, including their investment in emerging technologies such as artificial intelligence, blockchain, and robotics, and how do they ensure that these innovations are being applied to improve service delivery?
- What potential risks and liabilities arise when outsourcing critical industry-specific business processes, such as those involving high-stakes financial transactions or sensitive customer data, and how can these risks be managed and mitigated through contractual agreements and service level agreements?
- What specific mechanisms or protocols does the outsourcing provider have in place to ensure that their technology infrastructure is up-to-date and aligned with the latest industry trends and developments, and how do they plan to continue investing in research and development to stay ahead of the curve?
Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:
- The workbook is the latest in-depth complete edition of the Business Process Outsourcing book in PDF containing 992 requirements, which criteria correspond to the criteria in...
Your Business Process Outsourcing self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:
- The Self-Assessment Excel Dashboard; with the Business Process Outsourcing Self-Assessment and Scorecard you will develop a clear picture of which Business Process Outsourcing areas need attention, which requirements you should focus on and who will be responsible for them:
- Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough Business Process Outsourcing Self-Assessment
- Is secure: Ensures offline data protection of your Self-Assessment results
- Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:
STEP 3: Implement, Track, follow up and revise strategy
The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Business Process Outsourcing projects with the 62 implementation resources:
- 62 step-by-step Business Process Outsourcing Project Management Form Templates covering over 1500 Business Process Outsourcing project requirements and success criteria:
Examples; 10 of the check box criteria:
- WBS Dictionary: Is the work done on a work package level as described in the WBS dictionary?
- Project or Phase Close-Out: Who are the Business Process Outsourcing project stakeholders and what are roles and involvement?
- Quality Audit: How does your organization know that its staff support services planning and management systems are appropriately effective and constructive?
- Probability and Impact Assessment: Management -what contingency plans do you have if the risk becomes a reality?
- Activity Duration Estimates: Does a process exist to determine the probability of risk events?
- Variance Analysis: How do you identify and isolate causes of favorable and unfavorable cost and schedule variances?
- Responsibility Assignment Matrix: Competencies and craftsmanship â what competencies are necessary and what level?
- Lessons Learned: How well was Business Process Outsourcing project status communicated throughout your involvement in the Business Process Outsourcing project?
- Project or Phase Close-Out: Who exerted influence that has positively affected or negatively impacted the Business Process Outsourcing project?
- WBS Dictionary: Appropriate work authorization documents which subdivide the contractual effort and responsibilities, within functional organizations?
Step-by-step and complete Business Process Outsourcing Project Management Forms and Templates including check box criteria and templates.
1.0 Initiating Process Group:
- 1.1 Business Process Outsourcing project Charter
- 1.2 Stakeholder Register
- 1.3 Stakeholder Analysis Matrix
2.0 Planning Process Group:
- 2.1 Business Process Outsourcing project Management Plan
- 2.2 Scope Management Plan
- 2.3 Requirements Management Plan
- 2.4 Requirements Documentation
- 2.5 Requirements Traceability Matrix
- 2.6 Business Process Outsourcing project Scope Statement
- 2.7 Assumption and Constraint Log
- 2.8 Work Breakdown Structure
- 2.9 WBS Dictionary
- 2.10 Schedule Management Plan
- 2.11 Activity List
- 2.12 Activity Attributes
- 2.13 Milestone List
- 2.14 Network Diagram
- 2.15 Activity Resource Requirements
- 2.16 Resource Breakdown Structure
- 2.17 Activity Duration Estimates
- 2.18 Duration Estimating Worksheet
- 2.19 Business Process Outsourcing project Schedule
- 2.20 Cost Management Plan
- 2.21 Activity Cost Estimates
- 2.22 Cost Estimating Worksheet
- 2.23 Cost Baseline
- 2.24 Quality Management Plan
- 2.25 Quality Metrics
- 2.26 Process Improvement Plan
- 2.27 Responsibility Assignment Matrix
- 2.28 Roles and Responsibilities
- 2.29 Human Resource Management Plan
- 2.30 Communications Management Plan
- 2.31 Risk Management Plan
- 2.32 Risk Register
- 2.33 Probability and Impact Assessment
- 2.34 Probability and Impact Matrix
- 2.35 Risk Data Sheet
- 2.36 Procurement Management Plan
- 2.37 Source Selection Criteria
- 2.38 Stakeholder Management Plan
- 2.39 Change Management Plan
3.0 Executing Process Group:
- 3.1 Team Member Status Report
- 3.2 Change Request
- 3.3 Change Log
- 3.4 Decision Log
- 3.5 Quality Audit
- 3.6 Team Directory
- 3.7 Team Operating Agreement
- 3.8 Team Performance Assessment
- 3.9 Team Member Performance Assessment
- 3.10 Issue Log
4.0 Monitoring and Controlling Process Group:
- 4.1 Business Process Outsourcing project Performance Report
- 4.2 Variance Analysis
- 4.3 Earned Value Status
- 4.4 Risk Audit
- 4.5 Contractor Status Report
- 4.6 Formal Acceptance
5.0 Closing Process Group:
- 5.1 Procurement Audit
- 5.2 Contract Close-Out
- 5.3 Business Process Outsourcing project or Phase Close-Out
- 5.4 Lessons Learned
Results
With this Three Step process you will have all the tools you need for any Business Process Outsourcing project with this in-depth Business Process Outsourcing Toolkit.
In using the Toolkit you will be better able to:
- Diagnose Business Process Outsourcing projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- Implement evidence-based best practice strategies aligned with overall goals
- Integrate recent advances in Business Process Outsourcing and put process design strategies into practice according to best practice guidelines
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Business Process Outsourcing investments work better.
This Business Process Outsourcing All-Inclusive Toolkit enables You to be that person.
Includes lifetime updates
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.