Communications Toolkit

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Assure an effective and skilled staff through recruiting, assessment of talent (find gaps and follow action plans to fill gaps), Training and Development, Goal setting, communications, performance appraisal, and conformance to applicable organization policies.

More Uses of the Communications Toolkit:

  • Establish and facilitate diverse Employee Engagement channels as the appropriate means for communicating with staff and stakeholders depending on the nature and context of different communications.

  • Ensure you support; integrated communications supports the marketing communications team by developing multi channel integrated communications strategies and tactics beyond traditional media channels to support broader integrated campaigns.

  • Ensure you produce; build and cultivate prospective relationships by initiating communications and conducting follow up communications with team members in order to move opportunities through the sales funnel.

  • Oversee work performed by members of the Human Capital team Change specialization, Communications specialization, Training Lead, Training Developers, Analytics specialization, etc.

  • Control: strategically monitor marketing spend to maximize roi, contribute to the planning and development of marketing budgets and forecasts, and share responsibility to build and optimize brand p and ls.

  • Supervise: complete high level solutions and designs, estimates, Technical Writing and cost review for telecommunications, smart organization and intelligent transportation system (its) projects.

  • Coordinate the Email Marketing and automation process by maintaining email lists, ensuring Compliance Processes are followed, setting up email communications, etc.

  • Strive to decrease costs by eliminating duplication, mitigating errors and optimize communications; ensure timely, accurate and comprehensive development of project expense and capital equipment budgets.

  • Secure that your organization oversees and participates in the purchase, implementation, installation, upgrading, monitoring and troubleshooting of your organizations telecommunications network.

  • Confirm your organization maintains and utilizes Network Management applications to identify network faults, to ensure the provision of data or other telecommunications access to customers, and the movement of information from one location to the other.

  • Resolve legal Information security issues involving Production Environments, databases, networks, and international Service Delivery of technology and telecommunications infrastructure.

  • Create a standardized outreach for current and future clients and coordinate its implementation across sales channels, client management, vendor and merchant acquisitions, and Marketing And Communications.

  • Create and implement project plans, communications plans, risk mitigation plans and other planning materials to support project execution and control activities.

  • Supervise: monitor and review system Software Applications and procedures pertaining to accurate reporting; review system output and Data Processing operations for accuracy and completeness; provide communications support between systems.

  • Be accountable for planning, organizing, and developing coordinated Stakeholder Management, Change Management and communications in support of adopting new ways of working and achieving differentiated business outcomes.

  • Warrant that your organization leads the development and implementation of internal engagement strategies and programs inclusive of employee, change and executive leadership/visibility communications.

  • Devise and deploy creative Project Management, reporting, and communications solutions to a wide range of long term and short term projects and organizational needs.

  • Analyze the communications, informational, database and programming requirements of clients; plan, develop, test and implement software programs for engineering applications and highly sophisticated systems.

  • Provide coaching and Professional Development opportunities for Special Projects and Communications team members to ensure a high performing team that is consistently delivering the best results for your organization and your organization.

  • Ensure department initiatives and projects are successfully communicated at your organization level, and ensure organization level messages are reflected in department level communications from leaders.

  • Confirm your organization receives network, communications, and related operating systems from various sources as design centers and commercial vendors; maintains an inventory of all network hardware and software.

  • Provide strategic input in the development of Marketing And Communications promotions, campaigns, and plans for corporate partners to advance brand and impact goals in collaboration with other Department divisions.

  • Be certain that your organization possess skills needed to establish/maintain good working relationships and communications with team members, executives, decision makers, stakeholders, department heads, and end users regarding IT issues.

  • Develop, implement and manage detailed project plans for scope control/management, budget adherence, quality outcome, risk evaluation and mitigation and communications.

  • Specify market requirements for current and future products by conducting Market Research supported by on going communications to customers, prospective customers, partners, and internal customers.


Save time, empower your teams and effectively upgrade your processes with access to this practical Communications Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Communications related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Communications specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Communications Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 998 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Communications improvements can be made.

Examples; 10 of the 998 standard requirements:

  1. What norms and standards should the strategic plan establish in corresponding areas as leadership, innovation, communications, feedback, authority, and other dynamic components of entity operations?

  2. Are the command relationship decisions made in sufficient time to allow supporting communications to be adequately planned and communications system decisions to be promulgated in a timely manner?

  3. How well do other organizations escalate communications when problems occur, including to the first and second lines, to senior management, and when necessary to the board of directors?

  4. Have you secured service agreements to provide Call Center, triage, crisis communications, credit-monitoring support and/or other services that are needed in the event of a Data Breach?

  5. How did intelligent communications on Microsoft Teams enable you to incorporate enhanced features and functionality into your services or solutions and differentiate them in the market?

  6. Have there been any legal actions on the part of clients/consumers involving failure of providers to respond in a timely fashion to patient-generated communications using the portal?

  7. What process (or steps) does your organization follow between receiving a client brief and producing finished marketing communications that engage the prospect and/or consumer?

  8. How do you market the relationship between your corporate communications, sustainability, cause marketing and Foundation work to earn greater brand trust, loyalty and sales?

  9. Which security controls is a set of layered security services that address communications and Data Security problems in the emerging Internet and intranet application space?

  10. Do you provide overall system and/or Application Architecture diagrams including a full description of the Data Communications architecture for all components of the system?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Communications book in PDF containing 998 requirements, which criteria correspond to the criteria in...

Your Communications self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Communications Self-Assessment and Scorecard you will develop a clear picture of which Communications areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Communications Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Communications projects with the 62 implementation resources:

  • 62 step-by-step Communications Project Management Form Templates covering over 1500 Communications project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Stakeholder Management Plan: How are stakeholders chosen and what roles might they have on a Communications project?

  2. Team Performance Assessment: To what degree will the approach capitalize on and enhance the skills of all team members in a manner that takes into consideration other demands on members of the team?

  3. Procurement Audit: Is there a legal authority for the procurement Communications project?

  4. Procurement Management Plan: Are vendor invoices audited for accuracy before payment?

  5. Duration Estimating Worksheet: When does your organization expect to be able to complete it?

  6. Procurement Management Plan: If independent estimates will be needed as evaluation criteria, who will prepare them and when?

  7. WBS Dictionary: Are the bases and rates for allocating costs from each indirect pool consistently applied?

  8. Initiating Process Group: Are identified risks being monitored properly, are new risks arising during the Communications project or are foreseen risks occurring?

  9. Executing Process Group: What is the shortest possible time it will take to complete this Communications project?

  10. Risk Register: What are the main aims, objectives of the policy, strategy, or service and the intended outcomes?

Step-by-step and complete Communications Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Communications project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Communications project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Communications project with this in-depth Communications Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Communications projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Communications and put Process Design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Communications investments work better.

This Communications All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.