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The Art of Service Standard Requirements Self Assessments

Contact Risk Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

Contact Risk Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical Contact Risk Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Contact Risk related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Contact Risk specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Contact Risk Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 651 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Contact Risk improvements can be made.

Examples; 10 of the 651 standard requirements:

  1. Is the impact that Contact Risk has shown?

  2. How are the Contact Risks objectives aligned to the groups overall stakeholder strategy?

  3. What is the recommended frequency of auditing?

  4. How can we improve performance?

  5. Have new benefits been realized?

  6. How do we manage Contact Risk Knowledge Management (KM)?

  7. What are all of our Contact Risk domains and what do they do?

  8. If you were responsible for initiating and implementing major changes in your organization, what steps might you take to ensure acceptance of those changes?

  9. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etc. on proposed reforms?

  10. Did my employees make progress today?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Contact Risk book in PDF containing 651 requirements, which criteria correspond to the criteria in...

Your Contact Risk self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Contact Risk Self-Assessment and Scorecard you will develop a clear picture of which Contact Risk areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Contact Risk Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Contact Risk projects with the 62 implementation resources:

  • 62 step-by-step Contact Risk Project Management Form Templates covering over 6000 Contact Risk project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Probability and Impact Matrix: Management -what contingency plans do you have if the risk becomes a reality?

  2. Monitoring and Controlling Process Group: How many potential communications channels exist on the Contact Risk project?

  3. Team Member Performance Assessment: What changes do you need to make to align practices with beliefs?

  4. Procurement Management Plan: Does the Business Case include how the Contact Risk project aligns with the organizations strategic goals & objectives?

  5. Scope Management Plan: Have adequate resources been provided by management to ensure Contact Risk project success?

  6. Cost Management Plan: Cost tracking and performance analysis Ð How will cost tracking and performance analysis be accomplished?

  7. Risk Audit: What effect would a better risk management program have had?

  8. Stakeholder Management Plan: Is there an on-going process in place to monitor Contact Risk project risks?

  9. Stakeholder Management Plan: Is staff trained on the software technologies that are being used on the Contact Risk project?

  10. Quality Management Plan: Checking the completeness and appropriateness of the sampling and testing. Were the right locations/samples tested for the right parameters?

 
Step-by-step and complete Contact Risk Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Contact Risk project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Contact Risk project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Contact Risk project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Contact Risk project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Contact Risk project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Contact Risk project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Contact Risk project with this in-depth Contact Risk Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Contact Risk projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Contact Risk and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Contact Risk investments work better.

This Contact Risk All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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