Continual Service Improvement Complete Self-Assessment

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This Instant-Access Self-Assessment Excel Dashboard and accompanying eBook is for managers, advisors, consultants, specialists, professionals and anyone interested in Continual Service Improvement assessment.

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'Easy to learn, easy to use, gives us tremendous capabilities and insights.' - CIO in the Government Industry

'The Art of Service has proven to be the right decision for our company. We needed a product that was going to service everyone from Data Scientist to self-service non-IT data consumer. The Art of Service's self assessment has been proven very easy to use and demand is surging through word of mouth within the company. Training from The Art of Service has been proving to be among the best we have ever used. Technical support has been very responsive to every thing from basic issues to advance enterprise data integration. The Art of Service Dashboards have made data within the company much more widely available with insights available to an order of magnitude consumers. The roadmaps that The Art of Service provides match the needs we have for more self-service and higher performance. The Art of Service executives have demonstrated they are very interested in being long term partners with a large enterprise implementation.' - IT Program Senior Manager in the Manufacturing Industry

What Is The Continual Service Improvement Self-Assessment?

The Continual Service Improvement Self-Assessment's Purpose is:

  • To help our clients to reduce their effort in the Continual Service Improvement work they do to get their problem solved
  • To help our clients in ensuring that their plans of action include every Continual Service Improvement task and that every Continual Service Improvement outcome is in place
  • To help our clients not having to spend time investigating strategic and tactical options, therefore saving time and ensuring Continual Service Improvement opportunity costs are low
  • To help our clients channel implementation direction instantly to deliver tailored Continual Service Improvement advise with structured going-forward plans

All the tools you need to an in-depth Continual Service Improvement Self-Assessment. Featuring 770 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Continual Service Improvement improvements can be made.

What You Get:

The Continual Service Improvement Complete Self-Assessment Excel Dashboard

  • Ensures you don't miss anything: 770 questions in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants
  • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
  • Gives you a professional Dashboard to guide and perform a thorough Continual Service Improvement Self-Assessment
  • Dynamically generated projects-ready RACI Matrix shows your organization exactly what to do next
  • Is secure: Ensures offline data protection of your Self-Assessment results

The Continual Service Improvement Complete Self Assessment eBook version of the book in print

  • Provides a convenient way to distribute and share among the participants to prepare and discuss the Self-Assessment


In using the Self-Assessment you will be better able to:

  • Diagnose Continual Service Improvement projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Continual Service Improvement and process design strategies into practice according to best practice guidelines

Assess and define Continual Service Improvement with this Continual Service Improvement Self Assessment. Sample questions from the Complete, 770 Questions, Self-Assessment:

  • Recognize Question: What are your current levels and trends in key measures or indicators of Continual Service Improvement product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competi tors and other organizations with similar offerings?
  • Define Question: What is Continual Service Improvement's impact on utilizing the best solution(s)?
  • Measure Question: How can you negotiate Continual Service Improvement successfully with a stubborn boss, an irate client, or a deceitful coworker?
  • Analyze Question: How can you measure Continual Service Improvement in a systematic way?
  • Improve Question: How can skill-level changes improve Continual Service Improvement?
  • Control Question: What knowledge, skills and characteristics mark a good Continual Service Improvement project manager?
  • Sustain Question: How does the Continual Service Improvement manager ensure against scope creep?

Value [to you] of the Continual Service Improvement Self-Assessment

Excluding hired consultants and advisors from top management consulting firms, internal Continual Service Improvement Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.

Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee's annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.

Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.

For the price of a fraction of this you can get complete peace of mind. Now.

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

You are free to use the Self-Assessment contents in your presentations and documentation for internal end external use without asking us - we are here to help.

13 Reviews Hide Reviews Show Reviews

  • 5
    The Self-Assessment is a great tool to gather feedback and input from others, especially challenges, and things to watch out for. Very helpful!

    Posted by Unknown on 22nd Nov 2017

    JULIE M. AWS Solution Architect

  • 5
    I really like the format. Simple but quite powerful. I will make sure to share my views with Amazon. Thanks again.

    Posted by Unknown on 22nd Nov 2017

    CARL M. Senior Solutions Architect

  • 5
    CAKE.HR A Review of The Art of Service HR Analytics Complete Self-Assessment: Will This Excel Based, Offline Tool Help HR Analytics Implementation?

    Posted by Unknown on 22nd Nov 2017

    The Verdict: The HR Analytics Complete Self-Assessment package ticks a lot of checkboxes, especially for businesses testing the BI waters for Human Resource decision making and performance enhancement and for companies that cannot have a full-time data professional on payroll to guide the initial implementation of their HR analytics drive.

  • 5
    Thank you, this is perfect - I will certainly be recommending Self Assessment dashboards to all - I can not wait to tell my colleagues on Monday.

    Posted by Unknown on 22nd Nov 2017

    MEL F. Change Management Professional

  • 5
    DAVID S. Director Organisational performance

    Posted by Unknown on 22nd Nov 2017

    Honestly - at the extremely low outlay - the capacity to accelerate your journey, increase productivity and be a more informed buyer (when combined with what actual business problems you are trying to solve) I would be extremely hard pressed to not undertake it.

  • 5
    I have gone through the array of your works and they are simply awesome! Great job you have been doing.

    Posted by Unknown on 22nd Nov 2017

    KENNETH O. MD/CEO, Emerging Media

  • 5
    Thanks for this; a lot of work has gone into developing and producing this, I am looking forward to using it in the coming weeks.

    Posted by Unknown on 22nd Nov 2017

    DR STEVEN.B. Head of Information Security & Assurance

  • 5
    CARSTEN B. Experienced safety and quality enabler

    Posted by Unknown on 22nd Nov 2017

    So far I have only had time to browse it very superficially, but form that it looks very comprehensive and at the same time practical. As soon as I find time I will do a short item on it on my literature pages and point risk management professionals in your direction. Have a great day, and all the best!!

  • 5
    Thank you for the excel dashboard. It is so powerful.

    Posted by Unknown on 22nd Nov 2017

    TAHAR H. Researcher at Institute of Economic Analysis and Prospective Studies